Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Toronto

Description

Major Incident Manager is responsible for defining, planning,
implementing, operating and administering incident management process and a
smooth handover to problem management team for Root cause analysis, Corrective
& preventive maintenance Analysis.
Management
of Major / Critical incidents which has significant business and revenue impact
and primarily involving large scale infrastructure issues or high risk data or
application issues
Initiates
MI Protocol for any Incident where the Priority is 1-Critical, and the impact
involves a Critical Business Application or Core Infrastructure Service.
Tracking
the major incident throughout its lifecycle.
Leads
with experience within a support environment including a strong sense of
commitment and drive towards incident restoration.
Reel
in right level of resources based on the issue type and lead the teams by
providing technical directions .
Lead
the IT Teams in the direction to restore services as soon as possible.
Use
the Escalation matrix appropriately to get the required level of focus from
technical teams during Major Incidents.
Communicate
appropriate updates to all key stake holders with progress until resolution.
Manage
issues/customers by setting expectations and meetings/exceeding those
expectations to achieve the highest level of customer satisfaction.
Initiate
AHOD (all hands on deck) protocol as and when applicable
Bachelor’s
degree or equivalent work experience
ITIL
certifications is required
8-10 years of
professional experience supporting a large infrastructure environment with
minimum of 5+ years of incident/ Critsit management experience for large
enterprise
Demonstrate
strong understanding of technology areas (i.e. one or more of: Unix /
Linux, Windows, storage, networking, databases, IT security, web
infrastructure, application support, Cloud computing)
Excellent
communication (both verbal and written). The ability to communicate
confidently and clearly on conference calls, in meetings, via email, etc.
at all levels of the organization is essential.
Ability to
work and adapt in high pressure and past paced environment and maintain
calm during stressful situations
Exposure of
working with teams from multiple geographies
Willing to
work in shifts
Must Have Skills:
Major
Incident Management, Critsit
management experience for large enterprise, ITIL
Desired Skills:
Major
Incident Management, Critsit
management experience for large enterprise, ITIL.
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May 17 2019
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the Nasdaq-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
www.cognizant.com
or follow us on Twitter:
Cognizant.

About the company

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.

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