Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Mississauga


Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Thison-property role with 50 % travel specializes in performance development andlearning delivery of brand and service-related topics to support the hotels ina designated region. Plans and executes key learning delivery and leadershipdevelopment activities. Facilitates and/or delivers specified on-propertytraining, including core required training and brand training for hourlyassociates, supervisors and leaders. Is the subject matter expert on brand andleadership development tools and resources, educating all leaders in theirresources and assisting in their development as requested/appropriate.

Monitorscompliance of all required training, including training programs for new hires,brand training initiatives, and working directly with HR and Operations Leadersto drive compliance for all required training. Verifies programs/processes areeffectively implemented to accomplish objectives in alignment with broaderbusiness objectives.


Educationand Experience

- Required 2 years degree in Hospitality Management


•4-year degree from an accredited university in Human Resources, BusinessAdministration, or related major.

•Prior work experience in hotel-based hourly Generalist role or Human ResourcesManager role.

•Prior work experience in hotel operations leadership role.

•TC2 Certified (Marriott) or adult learning/platform skills certification(external).


LearningDelivery & Compliance

•Specializes in performance development and learning delivery of brand andservice-related topics to support the hotels in a designated region.

•Facilitates and/or delivers specified on-property training, including corerequired training and brand training for hourly associates, supervisors andleaders.

•Demonstrates mastery of brand acumen for each brand supported by understandingbrand pillars, modeling the behavior and holding others accountable.

•Verifies that management and non-management training programs are conducted inaccordance with standard operating procedures.

•Coordinates required training programs, including identification ofparticipants and periodic follow-up for completing, when appropriate.

•Verifies programs/processes are effectively implemented to accomplishobjectives in alignment with broader business objectives.

•Delivers training to promote transfer of knowledge according to programlearning objectives.

•Thoroughly prepares for each learning event and demonstrates a mastery ofcontent knowledge.

•Creates an environment that enables maximum learning by employing adultlearning principles.

•Demonstrates knowledge of the uniqueness of each audience, including adjustingdelivery to the various learning styles represented, as well as for any specialneeds that could affect the learning.

•Conducts self in a manner reflective of Marriott professionalism and decorumbefore, during and after the learning event.

•Demonstrates overall control of the learning environment, including effectivelyleading the learning activities, giving directions, utilizing the experientiallearning cycle, addressing classroom behavioral issues, etc. as appropriate.

•Demonstrates mastery of training technology and best practice facilitationmethods to maintain quality standards for all mediums of training delivery.

•Monitors compliance of all required training, including training programs fornew hires, brand training initiatives, and works directly with HR andOperations Leaders to drive compliance for all required training.

•Monitors compliance of required management and non-management training programsby using myLearning and Reports & Analytics tools.

•Utilizes myLearning to appropriately/accurately record all learning. Verifiesaccurate training records with data entry in a timely manner.


•Acts as a subject matter expert for the Leadership Learning Guide and otherleadership related tools/resources; educates all end users and assists withPerformance Development Plans as appropriate.

•Assists HR Leaders in driving Management Development & Readiness Process(MDRP) activities for the region.

•Plays an active role in Voyager programs to verify new leaders are fullyengaged with the program, receive proper coaching and required training.


•Engages in property-related problem resolution and performance issuemanagement.

•Consults with hotel and department leaders to understand the challenges anddeliver learning solutions against those challenges.

•Communicates clearly and effectively with stakeholders to promote learning andverify stakeholders are aligned with learning priorities.

•Partners with General Managers, HR Leaders and Operations Leaders to confirmlearning is focused on goal accomplishment and ultimately balanced scorecardimprovement.

•Keeps all stakeholders aligned with learning objectives and learning deliveryacross the supported hotels.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants:Canada Regional Office takes seriously its obligations under the HumanRights Code and the Accessibility for Ontarians with Disabilities Act, 2005 andwill provide accommodations to job applicants needing assistance. If yourequire an accommodation in relation to this job posting, our onlineapplication or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.comand a member of our Human Resources team will respond to your request. Pleasenote that this phone number and email are only for those individuals who wouldlike to request an accessibility accommodation as part of the recruitingprocess.

  • coaching
  • human resources