Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Vancouver


Premier Officer : 00009ZHG Description 
Global Vision. Local Focus.
Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match.  Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.  You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.
Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network.  HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world.  Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.
About Retail Banking & Wealth Management
Retail Banking and Wealth Management serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.
A day in the life of a Premier Officer include the following:
Supporting the front line customer facing staff who have immediate information/servicing needs related to bank procedures, products, propositions, general inquiries; Key bank support for all customer facing staff with Top Tier, Premier and Advance clients.   The Premier Officer is responsible for owning the resolution of complex customer service issues to provide seamless support for front line customer facing staff members.
Accountable for providing outstanding service to internal customers; HSBC customer facing staff.  Provides high quality operational, technical, procedural and compliance support across all propositions
Principle Accountabilities:

Provide high quality sales support to a team of Premier Relationship Managers (PRMs) mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients

Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity

Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact

Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement

Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions.

Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact.

Maintains a basic understanding and technical knowledge of relevant products and services.

Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Proactively help HSBC identify opportunity to improve process efficiencies

Sensitively redirect clients to the most effective and efficient channel

Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently

Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Qualifications 
Knowledge & Experience / Qualifications:

Prior experience in banking sales preferred.
Strong interpersonal and communication skills.
Secondary school graduation required, University / College degree preferred
Minimum of two years working in financial services industry
Understanding of core products, and familiar with retail and wealth product processes
Understanding of relationship management systems (CRM and RM

About the company

Santander Río es el primer banco privado del sistema financiero argentino en ahorro (depósitos más fondos comunes) y en volumen de crédito. La entidad cuenta con 333 sucursales, más de 2,5 millones de clientes (entre ellos más de 155 mil PyMEs y aproximadamente 1.100 empresas corporativas), más de 6.500 empleados, y tiene presencia en 21 provincias y en la Ciudad Autónoma de Buenos Aires. Es uno de los bancos líderes en medios de pago, en comercio exterior, servicios transaccionales y cash management. Y también uno de los principales protagonistas en los mercados bursátiles, de títulos públicos y cambiarios.

El Banco desarrolla asimismo un amplio programa de responsabilidad social corporativa, focalizado en la educación superior con convenios en 69 universidades argentinas y que incluye también proyectos para generación de empleo.

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