Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Alberta


Security Officer
At Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Member, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination

Hotel Overview:The Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit The Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".

Summary of Responsibilities:
Reporting to the Director of Loss Prevention, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards

- Respond to guest and colleague concerns effectively
- Respond to trespassers and unauthorized persons found on property
- Respond to altercations and complaints, lockouts, in-room safe calls
- Assist in issuing rooms to new colleagues who may arrive after Staff Services hours
- Monitor and report any vehicle infractions - parking, speeding, dangerous driving, etc.
- Monitor and deal with wildlife situations within the property limits
- Perform routine emergency equipment inspections
- Respond to any activated fire prevention device (pre-alarms, smoke alarms, rate of rise and heat alarms, fire bells), investigate causes and report findings
- Regularly patrol all developed property areas and buildings
- Complete daily log of shift activities and providing appropriate sections to departments within the hotel for follow-up
- Maintain high standard of positive interdepartmental relations
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Other related duties as assigned


- Previous Safety/Security experience an asset
- Valid provincial Security Services and Investigator license required
- Valid Alberta driver’s license and clean driving record required
- First Aid and CPR certification required, preference given to applicants with Advanced First Aid
- Pro Serve certification required
- Fire fighter training an asset
- WHMIS and other safety courses an asset
- Ability to deal effectively with the public in conflict situations
- Computer skills (Excel, Property Manager and MS Office software) are required
- Excellent communication and organizational skills

- Strong interpersonal and problem solving abilities

- Highly responsible & reliable

- Ability to work well under pressure in a fast paced environment

- Ability to work with fellow colleagues cohesively as part of a team with minimal supervision

- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

- Sitting – 1-2 hrs/day
- Walking: 5-6 hrs/day
- Running; 0-0.5 hrs/day
- Standing: 3-4 hrs/day
- Bending/Reaching: 3-4 hrs/day
- Driving: 4-5 hrs/day
- Pushing/Pulling: 4-5 hrs/day
- Physical effort: high, required to lift up to 120 lbs, at times may be required to lift 150 lbs
- Environmental stress: high- constantly going in and out of buildings

Visa Requirements: Must be legally eligible to work in Canada

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

  • excel
  • safety and security
  • software