Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Montréal



Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.
When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.
The Senior Business Analyst works within teams to transform business needs into solutions, whether these solutions result in product configurations, product developments, trainings or process recommendations.  Business analysts work on projects for new needs as well as operations to identify and improve current processes and systems.  The focus will be on IT service management (ITSM), ITIL processes, and leveraging ServiceNow to improve IT’s operational capabilities.
The main and routine tasks of the Senior Business Analyst are to:
Elicit the actual needs of stakeholders, not simply their expressed desires;
Analyze and synthesize information provided by stakeholders;
Produce quality deliverables such as business requirements, processes and workflows, system requirements, test plans, deployments plans, and training plans;
Manage the requirements lifecycle with traceability from business requirements to testing;
Define and validate solutions that meet business needs, goals, or objectives;
Participate in the evaluation and benchmarking of market solutions when required;
Assist the Project Manager in organizing projects and building plans;
Assist project teams during the implementation of solutions;
Participate in the design and execution of test scenarios and scripts;
Deliver training and product/process documentation;
Ensure knowledge transfer to operations teams during or at the end of project;
Assist the operations teams on complex issues encountered by product/process users;
Actively contribute to the business analyst community and mentor junior business analysts;
Carry out all other related task.

Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field;
Certification Business Analyst Professional™ (CBAP®) designation from IIBA.
ITIL v3 Foundation qualification.
Relevant experience
Minimum of 10 years in IT business analysis or equivalent experience;
Minimum of 3 years of ITIL or ITSM experience;
Experience in IT projects and operations;
Experience working across organizational boundaries on a local and global basis is an asset. 
Great communication skills
Good listening skills
Easily simplifies the complex
JAD facilitation skills
Good planning skills
Curious and proactive
Data analysis skills (using Excel, SQL or other tools)
Able to work on multiple initiatives at the same time
Easily adaptable to changes in a fast-paced environment
Excellent English skills (spoken and written)
French fluency is an asset
Excellent knowledge of business process design
Excellent knowledge of the analysis and conception of IT software and systems
Broad understanding of IT technologies and business considerations
Excellent understanding of the project lifecycle and resources involved
Excellent understanding of different project delivery methodologies
Good understanding of IT infrastructure and it’s relation to applications and business services
Basic understanding of application programming languages and components, object and service oriented programming, interface ergonomics and design

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. will be kept confidential according to EEO guidelines.

About the company

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands. The teams throughout Ubisoft's worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms.

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