- Entry level
- No Education
- Salary to negotiate
As the Senior Director of Client Services, you will be responsible for the leadership and direction of the Client Services Team made up of Solutions Architects, Project Managers, Client Onboarding Associates, and the Platform Services team. These individuals support the Sales teams, customers, partners, solutions, and vertical markets. You will focus on creating and improving processes for scaling, identifying long-range issues and will recommend options for courses of action. In this role, you will be working with Enterprise level clients.
What You'll Do:
Direction: Lead the direction of the Client Services Team
You will be responsible for scaling team and consulting services practice.
You will identify short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
You will direct the team on best practices, set quarterly metrics, and objectives.
You will oversee the completion of project tasks and artifacts, will manage conflicts within group, and escalate risks/issues as needed.
You will create and maintain relationships with business partners, technology partners, and with cross functional teams.
Growth, Development, and Maintenance: Ensure the growth and development of the Client Services Team, with a focus of Customer First
You will identify and develop team members for growth and future leadership opportunities.
You will maintain the team by recruiting, selecting, orienting, and training team managers.
You will drive results by counseling and disciplining team managers; planning, monitoring, and appraising job results.
You will foster growth within teams with a focus on customer-first through goal setting strategies.
You will create and analyze metrics that monitor team performance.
You will collaborate with subject matter experts in the development and delivery of services to ensure customer needs are identified and met.
What You'll Need:
10+ years experience in a Professional Services role as a Solution Architect or Subject Matter Expert Manager or related role
Strong technology experience
Experience with crisis management
Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and functional units
Strong business acumen, with a focus on world-class customer service
Ability to problem solve in a dynamic, fast-paced environment, with proficiency determining priorities and meeting deadlines
50-75% travel is required in this position
- customer service
- ms project
About the company
Since 2003, ReadyRecruit's goal has been to simplify the recruitment process in order to build better teams. We connect organizations and top talent in Canada.