Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Toronto

Description

As the Senior Director of Client Services, you will be responsible for the leadership and direction of the Client Services Team made up of Solutions Architects, Project Managers, Client Onboarding Associates, and the Platform Services team. These individuals support the Sales teams, customers, partners, solutions, and vertical markets. You will focus on creating and improving processes for scaling, identifying long-range issues and will recommend options for courses of action. In this role, you will be working with Enterprise level clients.


What You'll Do:


Direction: Lead the direction of the Client Services Team


You will be responsible for scaling team and consulting services practice.


You will identify short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.


You will direct the team on best practices, set quarterly metrics, and objectives.


You will oversee the completion of project tasks and artifacts, will manage conflicts within group, and escalate risks/issues as needed.


You will create and maintain relationships with business partners, technology partners, and with cross functional teams.


Growth, Development, and Maintenance: Ensure the growth and development of the Client Services Team, with a focus of Customer First


You will identify and develop team members for growth and future leadership opportunities.


You will maintain the team by recruiting, selecting, orienting, and training team managers.


You will drive results by counseling and disciplining team managers; planning, monitoring, and appraising job results.


You will foster growth within teams with a focus on customer-first through goal setting strategies.


You will create and analyze metrics that monitor team performance.


You will collaborate with subject matter experts in the development and delivery of services to ensure customer needs are identified and met.


What You'll Need:


10+ years experience in a Professional Services role as a Solution Architect or Subject Matter Expert Manager or related role


Strong technology experience


Experience with crisis management


Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and functional units


Strong business acumen, with a focus on world-class customer service


Ability to problem solve in a dynamic, fast-paced environment, with proficiency determining priorities and meeting deadlines


50-75% travel is required in this position

  • customer service
  • ms project

About the company

Retail Detail is a retail recruitment, staffing and HR solutions agency based throughout Canada. The economy of the retail industry is growing as more young people desire to make their future careers within this field.
As new retail stores and companies are coming and growing, new recruits are needed and this is where we help through our services such as talent acquisition, outsourcing and training.