- Entry level
- No Education
- Salary to negotiate
Senior Manager, Digital Design Strategy (Digital Customer Experience & Design Team)
What is the opportunity?
RBC is seeking a senior experienced design thinker who wants to help build the digital products, services and experiences of the future.
The Senior Manager of Digital Design Strategy will play a key role in defining digital strategic frameworks and product roadmaps. You also ensure all digital products deliver a consistent and optimal customer experience. The Sr. Manager DDS is also responsible for working directly with Product Design Leads and Product Managers to ensure best in class user-centric research practices and methodologies are applied.
We are specifically interested in hearing from innovators who have senior level experience managing digital product design teams from opportunity framing through ongoing product delivery, measurement and optimization. Having experience in multiple design disciplines (research, communication, product, service, interaction and brand) is beneficial and should inform your approach in communicating the value of design strategy to our product teams and our executive.
What will you do?
Collaborate with product managers and research to understand key customer target needs and moments of truth that reveal new opportunities to innovate.
Support design researchers at defining current state customer pain points and mapping ideal future experiences.
Prioritize the right innovations that create measureable value to customers, and in return, the enterprise.
Work with product design and technology leads to deliver amazing experiences to market while developing new feedback loops and opportunities to optimize our digital and physical customer ecosystems.
Manage and provide direct guidance, expertise and education to senior design strategists and the greater digital design team.
What do you need to succeed?
Passion for learning about people and behavior in the worlds they inhabit, and getting at the motivations that lie beneath.
The ability to synthesize research into concrete frameworks and visualizations that business stakeholders will understand.
Experience at designing lean prototypes and stimuli that tease out compelling value propositions with customers.
Comfortable working on ambiguous, multifaceted fuzzy problems, sometimes alone but mostly with multidisciplinary teams in a dynamic corporate environment.
Confidence communicating in front of senior executives and millennials alike.
Technically proficient with research frameworks and tools
Always be open minded, kind, considerate, focused on strategic outcomes and generally great to work with.
10+ years of experience in Design Strategy or relevant field
Graduate degree required. Master’s degree desired in Design, Psychology, Human Factors, Industrial Design, Human-Computer Interaction or comparable work experience.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.
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About the company
We are one of Canada's largest banks and one of the largest banks in the world, based on market capitalization.
We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 35 other countries.