Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Montréal

Description

We are seeking a skilled Support Specialist to join our growing organization. You will be responsible for providing technical support to our employees by troubleshooting and resolving issues with our IT systems when they arise.


To be successful as a Support Specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service.


Support Specialist Responsibilities:


Troubleshooting and resolving IT issues in a timely manner.


Communicating with coworkers to diagnose problems.


Installing and configuring hardware and software.


Talking coworkers through the process of fixing technical issues.


Prioritizing your workload to ensure the most critical issues are resolved first.


Documenting common support procedures that coworkers can follow.


Providing support remotely when necessary.


Support Specialist Requirements:


Degree in Computer Science or Information Technology preferred.


Microsoft certification is advantageous.


Previous experience in a technical support role.


Experience with remote desktop applications.


Strong analytical and problem-solving skills.


Good communication skills, both written and verbal.


Excellent interpersonal skills.

  • customer service
  • hardware
  • software

About the company

Retail Detail is a retail recruitment, staffing and HR solutions agency based throughout Canada. The economy of the retail industry is growing as more young people desire to make their future careers within this field.
As new retail stores and companies are coming and growing, new recruits are needed and this is where we help through our services such as talent acquisition, outsourcing and training.