SDS/IoT Partners Program Manager
at HP Inc.
Avril 2017 - at Present
Canton de Vaud
Managing increased adoption of Smart Device Services (SDS), HP’s IoT services (Cloud Computing, Big Data Analytics, Machine Learning / Artificial Intelligence), working with leadership of key ISV partners managed based in Denmark, France, Germany, Italy, Norway & UK, removing obstacles and helping them with Business Development activities. SDS 1.0 brought Remote Operations, Diagnose Before Dispatch, Supplies Management, Training On Demand. SDS 2.0 expands those and adds Preventive Analytics for Preventive Maintenance. All with the highest Security (but no blockchain so far ;-) Business Consulting for SDS Adoption worldwide, from Strategy to operational cost reductions, increased efficiencies and improved customer experiences aspects of Digital Business Transformation to Managed Print Services Providers and their customers and increased margins to HP.
Global Client Advisor
Février 2012 - Mars 2016
Global Client Advisor – Alcatel-Lucent (Telecoms), SGS (Professional Services) & Roche (Life Sciences) Key Accounts o Strategic role that brought thought leadership to client’s Innovation and Transformation initiatives, generated net new demand for Oracle capabilities, federated resources of virtual teams. Targets achievements between 99% and 124%. o Led Advisory Services with client Senior Executives/CxO positioning Oracle as a strategic partner on long term relationships. Won the One BI Financial Transformation, CX Journey and started building Strategic Partnership on IoT. o Engaged in on premises/Cloud Services including Analytics, Big Data, BI, Customer eXperience, IoT (Internet of Things), M2M, Mobility, Network Functions Virtualization, Patient Centricity, Real World Data, Software Defined Networks,…
Global Client Service Manager
Novembre 2010 - Janvier 2010
Canton de Vaud
Global Client Service Manager – Philip Morris International (Tobacco) & Firmenich (Fragrances & Flavors) o Worldwide client service management, sales, business development strategy and 6M$ P&L responsibility for IT Service Management (Outsourcing) services. Management of teams delivering services to customers (up to 100 people) on site or at shared service centers, in CH, FR, PL and RO, towards “Shift Left” to increase first call resolution and decrease costs.
OSS Business Manager, Vodafone Group
Avril 2002 - Mars 2010
o Worldwide sales business development strategy, program management responsibility for Service Management solutions for 20 Vodafone countries: 25M$ in 2004 to 50M$ in 2008 (570M$-270M$ 98-133% of targets). Managed Strategic Partners. o Organized, structured, managed virtual teams (± 200 people) to drive business growth and profitability through reusability and harmony of solutions sold, increased consistency across Vodafone Companies. o Led the Operational Excellence transformational initiatives with VF Directors, towards a top-down process-led approach of Vodafone Operations, continued towards Next Generation Service Assurance (Group RFP) solution selection.
Chief Technologist, EMEA
Septembre 1997 - Août 2001
Chief Technologist, EMEA o Managed the Future Technology Development team in EMEA (5 people in different countries) to grow the business of existing services through pragmatic and cost-conscious Internet technology evolution, innovation and communication. Product Mgr, New Markets o Managed virtual team of 8 Product Managers for Scandinavia, Italy, Spain, Switzerland and Austria, increased efficiency by promoting use of best practices. Managed Internet Virtual Private Networks product, taking over European, Global roles. Product Mkt Mgr Switzerland o Member of the Swiss Management team. Successfully launched the Swiss Operating Company in terms of Product Management for Internet services in less than 3 months after joining the company. Network Consultant – WorldCom Switzerland o Started operations in the Geneva area addressing corporate customers, and as a member of the Swiss Sales organization, provided consulting to end-customers around international voice and data.
Network Support Engineer
Mars 1992 - Août 1997
Canton de Vaud
Network support and consulting engineer, Geneva after Software Support Specialist, Lausanne o Delivered network designs to the sales teams, Geneva Metro Area Network Digital senior representative. o Provided training and support to customers for local area and wide area networks and network management software. o Started up a support phone line for new customers on PCs and local area networks management – Software Specialist.
2009 - 2009 (1 year) Canton de Vaud
1st year Executive MBA
1999 - 2001 (1 year) Canton de Fribourg
MSc. Computer Eng. & Telecoms
1990 - 1994 (5 years) Canton de Vaud
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