Experience

  • LAC Lugano Museum

    at ISS Facility Services

    March 2018 - at Present

    Ticino

    Welcoming and directing visitors Selling museum tickets Giving general infos

  • Customer Care

    at Rinascente

    September 2017 - December 2017

    Lazio

    Managing incoming calls and customer service inquiries Identifying customers' needs to achieve satisfaction Handling customer complaints Arranging international goods shipments Following procedures and policies

  • Reception

    at Palazzo Cardinal Cesi

    December 2016 - August 2017

    Lazio

    Welcoming and directing guests Answering and forwarding incoming phone calls Receiving and sorting daily mail Providing basic and accurate infos Maintaining building security Managing guests' reservations

  • Reception

    at Grand Hotel Europe

    July 2014 - November 2014

    Kanton Luzern

    Welcoming and directing guests Answering and forwarding incoming phone calls Providing basic and accurate infos Managing group reservations Maintaining building security by night

Education

  • Advanced Federal Diploma of Higher Education in Tourism Management

    at SSSAT

    2013 - 2016 (3 years) Ticino

  • TestDaF

    at Carl Duisberg Centrum

    2010 - 2010 (1 year) Berlin

Knowledge and keywords

Languages

  • German Negotiation

  • Italian Native

  • English Negotiation

  • Spanish Conversation

  • French Elementary

Hives