- Entry level
- No Education
- Salary to negotiate
2nd Level Support Specialist Mainframe for Operations IT 80-100%#116069Switzerland-Switzerland - Region Zurich-Zürich | Full-time | Technology [IT] | Job ID 116069IT SupportMultipleWe Offer
Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.
You the opportunity to acts as 2nd line Support Specialist by analyzing incidents and providing general and technical expertise by investigating, diagnosing and applying workarounds and standard solutions to incidents within Swiss Universal Bank Operations domain
The role primarily based on mainframe expertise and might include on call duties (Pikett) for night watch (Tagesendverarbeitung)
By assessing all available incident details you are getting the relevant understanding of the incident and collect further information from end-users/customers if necessary
You are in closely collaborating with 1st line support to clarify questions about the content of the incident record or the classification or because of what the incident could have been triggered by
Through consulting the KEDB (Known Error Database) you are verifying the results of the initial support and you check if further information gathering and / or different parameters are providing a match in the KEDB
You apply workarounds / solutions found by searching the KEDB and / or related problem records
You are responsible for escalating incidents to 3rd level of support if no workaround or solution can be found within the threshold agreed by our Service Level Management and therefore describe the Incident Management Criteria document
You Offer You Offer
A university degree or equivalent education in the area of information technology or at least 3-5 years of experience in IT Support or Development
Software management/administration certification (e.g. IT Process Management (IT Infrastructure Library ITIL a plus)
You have deep understanding of IBM Mainframe PL1 development as well as fundamental design principles behind a scalable application
You enjoy collaborating with your colleagues and are happy to work with teams both off- and onshore
You are a dedicated colleague, with a high customer orientation and feel comfortable in a dynamic environment
Experiences and very good technical skills in Mainframe domain (IBM PL/1, DB2, IMS)
Ideally you have already gathered experience related to business processes within Operations
Fluency in German, English is an advantage
Ms. D.Kochattu would be delighted to receive your application.Please apply via our Career Portal.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
About the company
Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.
It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.
We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.