Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Kaiseraugst


At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are confident in both decision and action; we believe that good business means a better world.
Do you want to be in charge of the strategy, experience and communication of your IT product or  service end-end?
The teams in Global Infrastructure & Solutions (GIS) connect Innovation and Productivity, ensuring that we provide excellent support, while at the same time providing innovative IT solutions to all our customers who consume IT Services within Roche.
As the Integrated Service Owner (ISO) you are a leader with Product Management expertise who is passionate about building services that deliver excellent customer experience by considering “What would a customer say?” both in our approach to Services and in measuring what matters to them.
In this role, you will ensure GIS understands the desired experience and delivers the required consumer experience for the services. You will ensure effective and appropriate mapping of business needs to technology capabilities.
Additionally, you will align strategic direction with key stakeholders and define Integrated Service Strategy and roadmap, influence product standards and lifecycle plans, and propose projects to create or enhance the service.
As the Integrated Service Owner (ISO) you will have the following responsibilities:
Managing consumer experience and satisfaction with the integrated service while appropriate focusing on cost efficiency 
Defining service marketing/communications to consumers to drive appropriate use of the service
Tracking service utilization and cost to ensure GIS is doing the most with our resources
Ensuring meaningful qualitative & quantitative KPIs are in place and are managed
Seeking opportunities for continuous improvement across all components that comprise the service
Positioning GIS services in the ecosystem of complementary and competing external services
Creating and maintaining trust and mutual understanding
We are looking for someone with a Bachelor's degree, Master’s degree preferred but not required.
Further requirements:
Solid technical background with understanding and/or hands-on experience preferred
Demonstrated excellence in product/service management and customer relationship/account management.
Proven track record of managing all aspects of a successful product/service throughout its lifecycle
Proven ability to develop product/service and marketing strategies and effectively communicate recommendations to executive management and consumers at all levels.
Skilled at working effectively within cross-functional teams in a matrix organization
Excellent written and verbal communication and presentation skills
Product Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Financial Planning and Strategy development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the company

Roche is a Swiss global health-care company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange.

The company headquarters are located in Basel and the company has many pharmaceutical and diagnostic sites around the world – including: Tucson, AZ; Pleasanton, CA; Vacaville, California, Oceanside, California, Branchburg, NJ; Indianapolis, Indiana; Florence, South Carolina; and Ponce, Puerto Rico in the US; Welwyn Garden City and Burgess Hill in the UK; Clarecastle in Ireland; Mannheim and Penzberg in Germany; Mississauga and Laval in Canada; Shanghai in China; Mumbai & Hyderabad in India; São Paulo and Rio de Janeiro, Brazil; Segrate, Milan in Italy; Johannesburg in South Africa; Karachi, Islamabad and Lahore in Pakistan. There are 26 manufacturing sites worldwide.

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