- Entry level
- No Education
- Salary to negotiate
IT Infrastructure Junior Support Specialist #116952Switzerland-Switzerland - Region Zurich-Zürich | Full-time | Technology [IT] | Job ID 116952IT SupportEnglishCredit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.We Offer
An interesting role as Service Agent within the area of Desktop Exec & Trade Floor Support
Opportunity to support customers in all end user device related IT requests
Responsibility to accept, solve or send the customer's enquiry to the right support organization and provide all internal clients with a dedicated, positive and efficient service at all times
Responsibility for incident queue coverage in shift patterns
Maintain high-quality incident data, recorded into our incident booking system
Manage production incidents from inception to resolution
Adherence to process and procedures to maintain quality and professionalism
Communicate with users requesting support via voice and chat channels
Technical education in Information Technologies
In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Skype and Windows 7 / 10
Knowledge of scripting tools and automation would be a benefit
Understanding of Automated Software Deployment for Enterprises, access management
Distributing, installing, updating and uninstalling software applications
Analytical skills to troubleshoot problems
Excellent verbal and written communication skills in English and German.
Ability to work under pressure, to keep things simple, patience and creativity, as well as conflict management skills
Ability to recognize priorities and manage client’s expectations
Demonstrate a high level of customer focus and empathy
Strong teamwork and communication / information sharing
Attention to detail and proactive management as well as strong situational analysis and decision making abilities
Enjoys to provide remote support by phone
Mr. S. Egger would be happy to receive your application.
Please apply via our career-portal.Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
About the company
Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.
It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.
We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.