Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Zürich


IT Request Manager

Are you looking for a new challenge involving a high range of responsibilities within our IT Service Management team? Then this role should be your next career step.

Your Role

As an IT Request Manager your main responsibilities will involve:

- Overall responsibility for the IT Request Management service at Corporate Center

- Manage daily operations to facilitate standard IT equipment including network and telephony

- Act as interface between customer, IT teams and suppliers

- Monitor quality of service including the analysis of service reports and results of customer satisfaction surveys

- Identify the common causes of problems and ensure continuous service improvements

- Maintain request management tools and processes in cooperation with Global teams

- Provide order support & consultancy to different stakeholders for non-standard services

Your Skills and Experience

As an IT Request Manager your skills and qualifications will ideally include:

- Training in business and commerce (KV)

- Further qualification in IT or Service Management preferred

- At least two years of work experience and an understanding of customer IT requirements, services and processes

- ITIL Foundation course would be beneficial

- Good working knowledge of Microsoft Office O365 is required

- High level of customer and team-orientated skills

- Ability to work independently and responsibly and demonstrate a strong work ethos

- Proficiency in English and German required

  • telephony