Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Köln

Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Customer Service Representative Responsibilities:


Maintaining a positive, empathetic and professional attitude toward customers at all times.


Responding promptly to customer inquiries.


Communicating with customers through various channels.


Acknowledging and resolving customer complaints.


Knowing our products inside and out so that you can answer questions.


Processing orders, forms, applications, and requests.


Keeping records of customer interactions, transactions, comments and complaints.


Communicating and coordinating with colleagues as necessary.


Providing feedback on the efficiency of the customer service process.


Managing a team of junior customer service representatives.


Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:


High school diploma, general education degree or equivalent.


Ability to stay calm when customers are stressed or upset.


Comfortable using computers.


Experience working with customer support.

  • customer service
  • education
  • orders

About the company

With the growth of organized retail stores and businesses, services of a retail recruitment agency are needed by major retail companies and businesses, and we are here to help.
At RetailFocus, we provide retail staffing solutions for our clients and our services meet all types of retailing needs.
If you are a jobseeker and interested in working within the retail industry, with our vast knowledge and a wide database of job vacancies, we can increase your likelihood of finding the perfect position.
For the employers, we have a range of recruitment services available that can aid you in filling up the open positions in your company.