Job description


  • Entry level
  • No Education
  • Salary to negotiate


Customer Solutions Authority (f/m/d)(Job Number:


Title: Customer Solution Authority (f/m/d)


At Vodafone Group we build connections to all our Global operations,
acting as an advisory board to drive consistency and customer excellence across
30 countries and for over 420 million customers. We are constantly uncovering
tactics to innovate the way we operate, set our global standards or lead our
strategic performance. By joining Vodafone Group, you will be part of evolving
our digital world of total communications. Now is the time to get on board.

As a bold global
technology leader, our products and services touch the lives of millions, as
well as lending a huge helping hand to some of the country’s most crucial

From Fintech to connecting emergency services,
our technology delivers some truly exciting initiatives, not to mention the
incredible connections we make on a global level every single day. We rely
on the brightest sparks to help us deliver new innovations. So if you believe,
like we do, that technology can help us imagine, create and realise a more
connected future – then we need you to help us achieve that goal!

We’re focused on building the best network,
providing a knockout digital experience and giving back the very best to our
business customers. What links us all together is that
we are all customer obsessed, innovation hungry and ambitious! Are

Role purpose:

The Customer Solution Authority’s (CSA) primary
role is the dedicated Design Authority within the Grohe account. As such, the role will be responsible for
working with sales and directly with the customer in order to design, cost, and
document the solutions to be offered to customer. Additionally, they are
accountable for the technical relationship with the customer and the associated
contractual aspects.

The CSA will establish and maintain an excellent
understanding of the customer’s business and technology needs. Additionally,
they will have a detailed understanding of the products and services that exist
within the Vodafone Portfolios.

The CSA will respond to requests for new
technology or technology-derived solutions from the customer, but will also be
accountable for pro-actively creating new opportunities to deploy VGE solutions
within the customer’s environment.

The CSA will have full accountability for the
solutions that Vodafone provides to the customer. They will also be responsible
for ensuring that the solutions are high quality, commercially viable and have
been approved by the customer and all internal stakeholders. The role holder
may lead a small virtual design team, and act as end-end solution authority
across multi-portfolio solutions. The
CSA is responsible for creating the relevant documentation to established
standards and agreeing such with the customer.

The CSA will work closely with other members of
Vodafone, as part of a virtual team. The Virtual Team will comprise a range of
disciplines i.e. The Account Team, Commercial, Operations, Product, Programmes
& Projects and Service and will ensure that the end-end solution deployed
is fit for purpose and can be readily deployed and operated by Vodafone in a
profitable manner.

This role is based regionally and will deal
predominantly with opportunities where the customer decision makers are based
in the region. The nature of Vodafone Global Enterprise customers means some
travel is to be expected in this customer-facing role. The customers this role
will be dealing with are large multinationals and many designs will be
multi-country in nature.

With us you will:

- Build a “trusted advisor” relationship
within the aligned account(s), and act as the “end-end” Solution Authority for
all deployed Vodafone solutions within the account(s)
- Capture and interpret customer requirements,
and design complex and custom solutions to meet customer requirements. Identify
and document any risks to the solution
- Build accurate scalable cost models and provide
input into pricing strategy
- Document solution in RFP responses,
proposals and Statement of Works/High Level Designs.
- Ensure solutions are deliverable in
timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and
utilizing existing standard services as much as possible.

Apply if you have:

- Relevant higher
education in a related field or equivalent experience
- Must have core
expertise in designing complex solutions in one or more of the following areas:
- IP Networking
- Cisco LAN Deisgn
- Unified Comms
including IPT, Contact Centres, IM, Email and Video Conferencing
- Security
- Mobility and
Mobile Data Services
- Experience with
IT Managed Services desired, preferably with ITIL, eTOM or TOGAF experience
- 5+ years’
experience in dealing with large corporate customers in a solution design or
consultancy role – ideally with experience of acting as end-end customer
solution authority
- International
experience desirable (working internationally and/or working with global
solutions)Ability to present to internal stakeholders and up to C-level
- Interpersonal
skills and teamwork with multinational teams.
- Leading virtual
solution teams
- Detail
orientation, operates with precision
- Ability to both
influence, and show resolve under pressure from both customers and internal
stakeholders to ensure solution designs are deliverable

Commitment from Vodafone

is committed to attracting, developing and retaining the best people by
offering a motivating and inclusive workplace in which talent is truly
recognised, developed and rewarded. We believe that diversity plays an
important role in the success of our business and we are committed to creating
an inclusive work environment which respects, values, celebrates and makes the
most of people’s individual differences - we are not only multinational but
multicultural too. At Vodafone you will have access to our excellent benefits
programme that you would expect from any global company. For any technical difficulties with
submitting your application, please contact

If you have any questions left

Check out the application process and get to
know us better here:

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The future is
exciting. Ready?



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About the company

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.