Requirements

• Entry level
• No Education
• Salary to negotiate
• Hamburg

Description

CUSTOMER SUCCESS MANAGER.


A great opportunity to join a global vendor who works with a variety of big-name clients on projects.


THE ROLE:


- Manage your own clients, working directly with them throughout their lifecycle as a customer.


- Onboard clients and help them fully understand the product and how best it can help them achieve their business goals.


- Be an expert at building relationships and understanding client's needs as well as being technically capable to ensure they are using the product to its maximum ability.


- Constantly improving and developing the product.


- Taking feedback from clients and developing an understanding of where else in their business you can provide support.


- Work with internal teams on ideas for new features or updating existing ones.


YOUR SKILLS AND EXPERIENCE:


- Excellent client facing ability.


- A background in hands-on web analytics and optimisation.