Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Berlin

Description

We are currently recruiting for a professional and reliable Dispatcher to act as our company?s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.


To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.


Responsibilities:


Answer emergency and non-emergency calls and document important information.


Respond to any issues and follow-up by coordinating with the appropriate departments or field units.


Operate and manage a multi-line telephone console system.


Respond to queries related to products and deliveries.


Use the radio, phone or computer to direct crews and other field units to the appropriate sites.


Prioritize and organize calls according to urgency.


Supervise the route and status of field units to prioritize their daily schedule.


Maintain and update call logs, call records and other important documentation.


Requirements:


High school diploma or equivalent qualification is required.


A minimum of 2 years? experience in a similar role.


Strong knowledge of emergency processes and procedures.


Excellent communication and interpersonal skills.


Proficient in MS Office with proven experience in data entry.


Ability to work well under pressure.

  • excel

About the company

With the growth of organized retail stores and businesses, services of a retail recruitment agency are needed by major retail companies and businesses, and we are here to help.
At RetailFocus, we provide retail staffing solutions for our clients and our services meet all types of retailing needs.
If you are a jobseeker and interested in working within the retail industry, with our vast knowledge and a wide database of job vacancies, we can increase your likelihood of finding the perfect position.
For the employers, we have a range of recruitment services available that can aid you in filling up the open positions in your company.