Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Köln

Description

IT Support Analyst.


Role
An excellent opportunity exists for an experienced IT Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users.


Main responsibilites:


- Provide IT support to staff, as well as our other customers including Retail Stores, Office Staff and Warehouse Staff.


- Liaising with individuals on all levels including senior management and guests.


- Managing and maintaining company hardware and Cisco networking equipment on site and ensuring all software is installed correctly, is licensed and is kept up to date.


- Make sure that all policies and procedures are followed.


- Proactive system checks, Active Directory and server administration, account maintenance and system documentation.


- Assist in project work which often involves implementing bleeding edge new technologies.


Team/Department Information:


- The IT department is made up of seven teams. Support Desk, Workshop, Project Management, Networks, Development, Database Administration and Systems.


Essential experience & skills
- University Graduate or 2+ years in a Windows support / helpdesk role.


- Thorough understanding of Windows 7, Windows 10, Server 2012 R2.


- Office 365.


- AV, Video Conferencing and Event support.


- Basic understanding of Networks (TCPIP, WAN, LAN, ADSL, VPN).


- Show a keen desire to learn new technologies.


- Excellent communication skills.


- Natural problem solver.


Desirable experience and skills (Not essential but beneficial to your application):


- Experience administering Active Directory / File Systems.


- SQL query writing against Oracle or MS SQL databases.


- Reporting Services/SQL Server Integration Services.


- Mac support exposure.


- Exposure to Microsoft technologies such as Exchange 2013, SCOM, SCCM, SCSM?


- Troubleshooting Cisco switches, routers & access points remotely.


- Citrix Xenapp 7.6 support or Remote Desktop Services 2008/2012.


- SharePoint Exposure.


- PowerShell exposure.


Key Accountabilities:


- Attempt to fix issues first time.

  • access
  • oracle
  • retail
  • sql
  • windows

About the company

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