Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Hamburg

Description

IT Support Analyst.


Role
An excellent opportunity exists for an experienced IT Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users.


Main responsibilites:


- Provide IT support to staff, as well as our other customers including Retail Stores, Office Staff and Warehouse Staff.


- Liaising with individuals on all levels including senior management and guests.


- Managing and maintaining company hardware and Cisco networking equipment on site and ensuring all software is installed correctly, is licensed and is kept up to date.


- Make sure that all policies and procedures are followed.


- Proactive system checks, Active Directory and server administration, account maintenance and system documentation.


- Assist in project work which often involves implementing bleeding edge new technologies.


Team/Department Information:


- The IT department is made up of seven teams. Support Desk, Workshop, Project Management, Networks, Development, Database Administration and Systems.


Essential experience & skills
- University Graduate or 2+ years in a Windows support / helpdesk role.


- Thorough understanding of Windows 7, Windows 10, Server 2012 R2.


- Office 365.


- AV, Video Conferencing and Event support.


- Basic understanding of Networks (TCPIP, WAN, LAN, ADSL, VPN).


- Show a keen desire to learn new technologies.


- Excellent communication skills.


- Natural problem solver.


Desirable experience and skills (Not essential but beneficial to your application):


- Experience administering Active Directory / File Systems.


- SQL query writing against Oracle or MS SQL databases.


- Reporting Services/SQL Server Integration Services.


- Mac support exposure.


- Exposure to Microsoft technologies such as Exchange 2013, SCOM, SCCM, SCSM?


- Troubleshooting Cisco switches, routers & access points remotely.


- Citrix Xenapp 7.6 support or Remote Desktop Services 2008/2012.


- SharePoint Exposure.


- PowerShell exposure.


Key Accountabilities:


- Attempt to fix issues first time.

  • access
  • oracle
  • retail
  • sql
  • windows

About the company

With the growth of organized retail stores and businesses, services of a retail recruitment agency are needed by major retail companies and businesses, and we are here to help.
At RetailFocus, we provide retail staffing solutions for our clients and our services meet all types of retailing needs.
If you are a jobseeker and interested in working within the retail industry, with our vast knowledge and a wide database of job vacancies, we can increase your likelihood of finding the perfect position.
For the employers, we have a range of recruitment services available that can aid you in filling up the open positions in your company.