- Entry level
- No Education
- Salary to negotiate
Who We Are
We make software for people who make things.
If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. With Autodesk, you have the power to make anything.
As Autodesk continues to accelerate the move to the cloud and transition to a subscription-based business model, the challenge to scale becomes ever harder. We are looking for a Premium Support Delivery Manager for EMEA to ensure Autodesk’s customers with Enterprise Business Agreements (EBA’s) drive long-term success through an array of services that accelerate customer business goals and drive adoption of our technology. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
Location: Autodesk, Munich or Barcelona Office
What we are looking for:
Ensuring our ability to deliver services to our customers. Including:
Working with all our EMEA and international customers with a global presence
Leading geographically dispersed teams within EMEA
Harmonising service delivery in EMEA with AMER and APAC
Ability to build and execute a mid-term strategy for how we should be delivering services behind the scenes. This will involve:
Learning the details of how we operate and identifying opportunities for improvement
Defining the organisational structure required to deliver great results
Selecting, developing and building highly responsive teams by recruiting resources, defining staff development areas and programs and providing ongoing feedback, training and development.
Translating high level organizational goals to staff work goals.
Managing the implementation of processes and plans to ensure exceptional delivery of services for Autodesk products
Driving innovation in the EMEA team
You will be:
An individual of great curiosity – be inquisitive and challenge the status quo
A confident critical-thinker that can jump into many different problems and situations and come up with tactical recommendations
Someone who is invigorated by delivering impact – and being able to demonstrate the tangible customer result
Someone to make change now – this is less about creating an incredible strategy that will be implemented over the next 5 years, and more about tactics that can change the business in the next 6 months.
2-3 years' experience, preferably in a BIC SaaS environment
Proven ability to manage and inspire teams across EMEA
Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models
A sense of urgency and commitment to customer success, product adoption and instilling that same priority in the team and peers
The skill to partner cross functionally to champion for the team and the customer
Strong CRM skills (Salesforce experience preferred).
About the company
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.