- Entry level
- No Education
- Salary to negotiate
- Frankfurt am Main
Relationship Support Manager - 90224879
Posting Range:19 Mar 2019 - Ongoing
Overall Purpose of Role
As a Relationship Support Manager you will be a member of the NBFI Coverage Team developing and maintaining relationships with a portfolio of global corporate and German corporate customers. You will assist the Relationship Directors with product knowledge, sales research, and customer relationship development, research into solutions to meet customers’ needs using market and industry information and risk management for the portfolio.
As a Relationship Support Manager your main responsibilities will include:
Sales & Service 75 %
Act as first point of contact for client names and to provide cover in the Relationship Director’s absence.
Provide day to day service provision for customers.
Co-ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome.
Assist with development of, and revisions to the Client Relationship Plan.
Preparation and implementation of strategic campaigns.
Work with Relationship Directors to identify potential new customers and maintain database of potential customers.
Maintain our Salesforce records and pipeline. Generate and monitor leads and update leads on Salesforce.
Lead the on boarding process for new clients or new products to existing clients. Ensure that new/existing clients and products are set up on relevant systems.
Work with KYC team to obtain all relevant KYC documentation. Complete all required KYC refreshes across the portfolios.
Prepare client meetings presentations, engaging product specialists where appropriate.
Prepare information for and attend customer meetings.
Develop and maintain contacts with product specialists in Germany and other areas of the Group.
Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately handle, record and prevent customer complaints in line with our regulatory requirements and ensure great customer outcomes.
Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement.
Ensure compliance with mandatory Risk policies and procedures relating to governance, regulatory compliance (including Financial Crime), operational and legal risk.
Deal Management and Support: 15%
Prepare pricing and assist with credit applications
Co-ordinate the execution of certain transactions and implementation of certain products, including liaising with product specialists, internal support functions and other relevant advisors to ensure a good client experience with appropriate risk management practices.
Credit analysis and transaction management skills to work effectively with Credit Risk managers, Debt Finance specialists and Transaction Management teams to manage the evaluation and execution of large structured transactions.
Operating in accordance with risk appetite and lending procedures.
Working to continuously improve credit knowledge and expertise.
Ensure high standards of data quality are maintained at all times
Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial Crime.
Demonstration of adherence to Barclays governance policies and controls.
As a Relationship Support Manager your main skills and qualifications will include:
Experience building relationships
Experience in client service & communication
Strong Communication skills
Team player with natural ability to collaborate across borders
Knowledge of products and services offered by the Corporate Bank
Knowledge of products and services offered by other areas of the Barclays Group and frequently used by global corporate and German corporate customers
Planning and organizational skills
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.