- Entry level
- No Education
- Salary to negotiate
- Frankfurt am Main
Relationship Support Manager - 90226491
Posting Range:29 Mar 2019 - Ongoing
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting products, well positioned to deliver long-term value for our shareholders.
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.
For further information about Barclays, please visit our website www.barclays.com
About International Corporate Banking
International Corporate banking provides comprehensive commercial banking, financing, and trade and payment solutions to global businesses and manages the Corporate Bank’s relationships with International Corporates, Banks and Non-Bank Financial Institutions (‘NBFI’).
Barclays has been operating in Germany since 1921 and we can offer a suite of corporate and investment banking services to corporate clients, including top-tier German corporate, international subsidiaries, non-banking financial institutions as well as financial institutions.
“We are an equal opportunity employer and we are opposed to discrimination on any grounds.”
Overall purpose of role
As a Relationship Support Manager (RSM) you will be a member of the International Corporate Banking Corporate Coverage team and you have responsibility for:
Acting as primary support person for the Global Relationship Directors (GRDs) and the Country Relationship Directors (CRDs)
Proactively identify the needs of clients and work with business partners to provide and execute solutions (cross selling) as necessary
Support the Relationship Directors in identifying and pitching for new conquest business
Being the first point of back-up for Relationship Directors
Support GRDs and CRDs in all areas of management & development of the portfolio
All above should be achieved within the context of the overall International Corporate Bank strategy and organisational values.
Customer Sales & Service
Delivering against financial and customer objectives, by:
Sales & Service 75 %
Act as first point of contact for client names and to provide cover in the Relationship Director’s absence.
Provide day to day service provision for customers.
Co-ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome.
Assist with development of, and revisions to the Client Relationship Plan.
Preparation and implementation of strategic campaigns.
Work with Relationship Directors to identify potential new customers and maintain database of potential customers.
Maintain our Salesforce records and pipeline. Generate and monitor leads and update leads on Salesforce.
Lead the on boarding process for new clients or new products to existing clients. Ensure that new/existing clients and products are set up on relevant systems.
Work with KYC team to obtain all relevant KYC documentation. Complete all required KYC refreshes across the portfolios.
Prepare client meetings presentations, engaging product specialists where appropriate.
Prepare information for and attend customer meetings.
Develop and maintain contacts with product specialists in Germany and other areas of the Group.
Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately handle, record and prevent customer complaints in line with our regulatory requirements and ensure great customer
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.