- Entry level
- No Education
- Salary to negotiate
- Frankfurt am Main
What you’ll be doing...
Planning, design, configuration, implementation, operation and optimisation of UC technologies. This will include remote or on-site:
Infrastructure strategy creation and roadmap development
Infrastructure design and systems sizing
Migration planning, risk assessments, impact analysis
Implementation, configuration, testing and transformation
Pre and post deployment support
Detailed troubleshooting and problem resolution
Performance engineering and optimisation
Knowledge transfer and mentoring
Test plan/strategy development
Creation and development of documentation, including detailed technical documentation and appropriate policies and procedures for assigned projects.
Assess customer requirements for data and voice technology initiatives and recommend appropriate solutions.
Assist with IT disaster recovery planning and testing for telecommunications and UC technologies including data and system backup and restore functions.
Help to provide a high quality, high availability computing and telephony/UC environment.
Assist in the optimisation of technology in telecommunications/UC environment for the client's IT Services department.
Maintain knowledge of existing network and applications, including new products and technologies, relating to telephony and UC products
Providing technical consulting expertise to internal project teams and customers.
Sharing knowledge and experience through formal and informal knowledge management initiatives
Proactively maintain knowledge/awareness of existing network and applications, including new products and technologies, relating to both Cisco/Microsoft/Oracle and other UC products
What we’re looking for...
You'll have a demonstrable track record in consulting and delivering Enterprise and/or Telco grade UC solutions from opportunity identification through to final project closure. The role requires strong technical and communication skills with significant hands-on design, delivery and transformation experience in: UCC, IPT, VoIP, IM&P, collaboration tools, audio/video/web conferencing, voice gateways, SIP/TDM trunking, SBCs, federation, IP, routing and switching and contact centres.
You'll need to have:
Bachelor's degree or equivalent experience.
Relevant work experience.
Even better if you have:
A strong background (5+ years) in, and hands on design and delivery of, UCC solutions using one or more of the following manufacturer technology sets:
Unified Communications Manager (CUCM)
Unity & Unity Connection
Unified Border Element (CUBE)
Unified Contact Centre Express (UCCX)
Unified Contact Centre Enterprise (UCCE)
Acme Packet Session Border Controllers (SBCs)
Sonus Session Border Controllers (SBCs)
Aura (Application Server, Communications Manager, Conferencing, Messaging, Virtualisation, Breeze),
Scopia (Applications and Video Conferencing)
Session Border Controller
Experience in design/configuration of SIP trunking, SBCs, voice gateways and routing / switching solutions.
Skilled in designing, installing, configuring, administering, and troubleshooting advanced SBC solutions (based on Oracle / Acme Packet and Sonus products) in single and High Availability environments.
Manufacturer accreditations are also desirable, in particular:
Cisco - CCIE, CCNP, CCNA;
Microsoft - MCSE;
Oracle - Session Border Controller Certified Implementation Specialist
This role would suit someone experienced in detailed hands on technical design and delivery and looking to advance their consulting skills and capabilities, leading consulting engagements and team installations while still maintaining detailed practical hands-on delivery experience.
Ability to be proactive when dealing with customer issues, have excellent customer facing and service skills, a flexible attitude and ability to thrive in a dynamic environment, and have strong communication skills especially when communicating with a globally dispersed team.
Five (5) or more years of increased design, delivery and transformation responsibility in an IPT/UC environment.
Demonstrable experience in in design, implementing, transforming, troubleshooting, testing and supporting UC technologies including : IPT, VoIP, IM and Presence, collaboration tools, audio/video/web conferencing, SBCs, voice gateways, SIP/TDM trunking, IP, routing and
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.