Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Berlin

Description

We are seeking a skilled Support Specialist to join our growing organization. You will be responsible for providing technical support to our employees by troubleshooting and resolving issues with our IT systems when they arise.


To be successful as a Support Specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service.


Support Specialist Responsibilities:


Troubleshooting and resolving IT issues in a timely manner.


Communicating with coworkers to diagnose problems.


Installing and configuring hardware and software.


Talking coworkers through the process of fixing technical issues.


Prioritizing your workload to ensure the most critical issues are resolved first.


Documenting common support procedures that coworkers can follow.


Providing support remotely when necessary.


Support Specialist Requirements:


Degree in Computer Science or Information Technology preferred.


Microsoft certification is advantageous.


Previous experience in a technical support role.


Experience with remote desktop applications.


Strong analytical and problem-solving skills.


Good communication skills, both written and verbal.


Excellent interpersonal skills.

  • customer service
  • hardware
  • software

About the company

With the growth of organized retail stores and businesses, services of a retail recruitment agency are needed by major retail companies and businesses, and we are here to help.
At RetailFocus, we provide retail staffing solutions for our clients and our services meet all types of retailing needs.
If you are a jobseeker and interested in working within the retail industry, with our vast knowledge and a wide database of job vacancies, we can increase your likelihood of finding the perfect position.
For the employers, we have a range of recruitment services available that can aid you in filling up the open positions in your company.