- Entry level
- No Education
- Salary to negotiate
- Frankfurt am Main
Bachelor's degree or equivalent practical experience.
Experience in account management, client service and/or management consulting. Experience in working with a cross-functional and geographically dispersed team and customer base.
Experience in two or more of the following areas: data center infrastructure, operating systems, networking, security, system administration or service management.
Ability to speak and write in English and German fluently and idiomatically.
MBA or Master's degree in a management, technical or engineering field.
Experience in Cloud technical support or operations (e.g., capacity planning, product release management, etc.).
Experience in application/workload migration to Cloud architecture.
Experience working with Channel Partners, Systems Integrators and third-party developers to deliver successful solutions.
Proven ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and non-technical matters.
Excellent written, communication, project management and stakeholder management skills. Ability to focus on translating business requirements into technology solutions.
About the job
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
As a Technical Account Manager, you will draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. Your previous experience with enterprise infrastructure implementations, Cloud platform design, big data solutions and application development will help drive customer success. You will own all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Drive customer partnerships, establish executive relationships, conduct customer quarterly business reviews and coordinate across multiple work streams and teams to maintain customer momentum.
Collaborate with Customer Technical and Implementation Leads and Partners to manage and drive successful adoption of Google Cloud.
Guide customers through the entire innovation lifecycle, build strategic roadmaps and drive achievement of key milestones. Serve as an advocate for business transformation, enabling teams to embrace Cloud technologies.
Provide accelerated support for Google Cloud Platform and G Suite Solutions. Develop and provide best practice recommendations for Google Cloud partners based on the customer engagement experience.
Report customer feedback to Product Management and Engineering teams. Assist in prioritizing product requirements by communicating customer needs and impact.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate