Agosto 2014 - Agosto 2016
- Proactively involved in the learning and development of underwriting skills including pricing strategies, legal wordings, political exposures, and environmental analysis. - Initiated the analysis of insurance policies, annual pricing rates, endorsements, and renewals for business opportunities in emerging markets. - Efficient at reviewing letter of guarantees, processing requests for coverage, communicating with advisory groups for their opinions concerning higher risk countries and performing required due diligence. - Worked autonomously within a team of Data Analysts, to analyze, review, update, edit, clean, translate, and ensure accuracy of customer data. - Organized and timeline/process driven while providing stability in working in an administrative capacity. - Delegate appropriate tasks to underwriters and to oversee the preparation of accurate policy documentation, premium processing, and data entry.
Personal and Commercial Customer Service Representative
Diciembre 2013 - Agosto 2014
- Engaged customers in complete, identified and documented opportunities, fulfilled complex applications, and closed sales as part of customer interaction. - In-depth knowledge of risk management and loss prevention. - Identified counterfeit currency, certified cheques, verified signatures, and handled complicated personal and commercial inquiries on banking policies and procedures. - Contributed to sales referrals and cross selling programs related to all products. - Proactively contact customers, make out-bound calls from leads and multiple customer databases. - Attended and actively contributed to daily and weekly branch meetings.
Septiembre 2013 - Enero 2014
- Provided questions in accordance with company instructions, while ensuring to maintain confidentiality, to obtain various specified information. - Conduct an average of 600 calls in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume). - Handle customer inquiries, complaints and dissatisfied customers, located resources to aid in problem resolution and provided best-option solutions. - Explain survey objectives and procedures to interviewees and interpreted survey questions to help interviewees’ comprehension. - Review and analyze survey data from previous day to ensure all are completed and accurate. - Manage a high-volume workload within a deadline-driven environment.
Masters in Foreign Trade and International Marketing
en INSA Business, Marketing, and Communication School
2015 - Actualidad (2 años) Barcelona
en University of Ottawa
2009 - 2015 (5 años) Ontario
Conocimientos y palabras clave