en Export Development Canada
Agosto 2014 - Agosto 2016
- Proactively involved in the learning and development of underwriting skills including pricing strategies, legal wordings, political exposures, and environmental analysis. - Initiated the analysis of insurance policies, annual pricing rates, endorsements, and renewals for business opportunities in emerging markets. - Efficient at reviewing letter of guarantees, processing requests for coverage, communicating with advisory groups for their opinions concerning higher risk countries and performing required due diligence. - Worked autonomously within a team of Data Analysts, to analyze, review, update, edit, clean, translate, and ensure accuracy of customer data. - Organized and timeline/process driven while providing stability in working in an administrative capacity. - Delegate appropriate tasks to underwriters and to oversee the preparation of accurate policy documentation, premium processing, and data entry.
Personal and Commercial Customer Service Representative
en Bank of Montreal
Diciembre 2013 - Agosto 2014
- Engaged customers in complete, identified and documented opportunities, fulfilled complex applications, and closed sales as part of customer interaction. - In-depth knowledge of risk management and loss prevention. - Identified counterfeit currency, certified cheques, verified signatures, and handled complicated personal and commercial inquiries on banking policies and procedures. - Contributed to sales referrals and cross selling programs related to all products. - Proactively contact customers, make out-bound calls from leads and multiple customer databases. - Attended and actively contributed to daily and weekly branch meetings.
en Harris Decima
Septiembre 2013 - Enero 2014
- Provided questions in accordance with company instructions, while ensuring to maintain confidentiality, to obtain various specified information. - Conduct an average of 600 calls in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume). - Handle customer inquiries, complaints and dissatisfied customers, located resources to aid in problem resolution and provided best-option solutions. - Explain survey objectives and procedures to interviewees and interpreted survey questions to help interviewees’ comprehension. - Review and analyze survey data from previous day to ensure all are completed and accurate. - Manage a high-volume workload within a deadline-driven environment.
Masters in Foreign Trade and International Marketing
en INSA Business, Marketing, and Communication School
2015 - Actualidad (3 años) Barcelona
en University of Ottawa
2009 - 2015 (5 años) Ontario
Conocimientos y palabras clave