Experiencia

  • Project Manager

    en Scytl

    Agosto 2014 - Enero 2015

    Barcelona

     In charge of the delivery on time of 2 projects IRIS French partner and Register Iceland (Branch of Ministry of Interior) and supporting 2 other projects (Ministry of Interior and Ministry of education) implementing an evoting solution for the elections  Managing the roadmap, milestones of the project life cycle and liasing with all the parties involved  First point of contact for the customer, reporting on the progress of the project and providing any documentation on processes

  • Inside Sales Representative

    en Oracle

    Marzo 2012 - Julio 2014

    Madrid

     Complete Sales quotation interfacing with the client  Managing opportunities in Fusion (creation and update)  Escalation point of contact for any type f request (fulfillment, booking, quoting)

  • Team leader Order Management

    en VMWare

    Junio 2011 - Noviembre 2011

    Madrid

     In charge of EMEA southern and Eastern order management team (9 analysts) for daily operations (SLA management, adherance to SOX compliance and revenue recognition)  Point of escalation for any type of issues (SME for order analyst regarding any changes, customer request or internal requests)  Day to day operation management (point of escalation for internal and external contacts)  Project management (testing for new acquisitions, documentation of new processes, knowledge transfer)  Support hiring and onboarding process (training of new hired and skillset developement support)  Team management experience (team meeting, monthly review of performance, scheduling, reporting)

  • Service Delivery specialist

    en Hewlett Packard

    Octubre 2008 - Febrero 2011

    Madrid

     In charge of the delivery for 9 accounts (Saint James Place, AON, UCD, DSFA, LIRGUARD, SUPERQUINN, GO SAFE, PAS, AN CHEIM) and 2 teams (15 agents and 5 agents)  Closure of 2 accounts (Citizen Advice, Jardine Loyd Thompson)  Implementation of a new service desk (Societe Generale, Johnson&Johnson)  Liaise with customer, partner to deliver mutually agreed goals  Ensure all policies and procedures are accurate and up-to-date  Definition and monitoring of SLA/KPI and providing reporting on all aspects of service level management and service delivery and analyse results (daily, weekly and monthly)  Resolve escalation raised by the client using the resources, tools and systems available  Assistance in physical implementation (test of network, telephony, onboarding process of the agents…)

  • Reporting specialist

    en Hewlett Packard

    Diciembre 2006 - Octubre 2008

    Madrid

     Provide metrics in line with the requirements of the contract  Root cause and corrective action plan analysis  Analyse of performance of the different desk (SLA/KPI)  Daily, weekly, monthly reports for the helpdesk  Provide feedback to helpdesk management to increase productivity

  • Technical support agent

    en Hewlett Packard

    Junio 2005 - Diciembre 2006

    Madrid

     Diagnosing and resolving users IT problems  Working with individual and team goals  French and english IT support (Nestle/Thames water)

  • Project Manager

    en Arvato Services

    Abril 2004 - Febrero 2005

    Madrid

     Planned, developed and executed a database project  Wrote the project specification  Handled communication with 3rd party vendors  Liasing with all the parties involved in the projects.  Delivered the project on time and budget  Was involved in the implementation of database project for tier 1 companies: IKEA and L’OREAL

  • Marketing Data Analyst

    en Guillot

    Noviembre 1999 - Junio 2003

    Madrid

     Created several dash board using tools like Business Object, Sphinx and Uniface  Tested usability of new database application and redifined parametres and functionality  Created first class training collateral  Prepared all reports and statistics for the senior management  Data analysis for the product management team to improve efficiency  Focused in using the result of the data analysis and tools to increase the sales and improve the efficiency in the whole company.

  • Business Analyst

    en Nelson company

    Marzo 1999 - Septiembre 1999

    Madrid

     Performed Sales forecast and Data Analysis  Managed the stock and provided direction for future sales

Educación

  • Bachelor in IT

    en DIT Dublin, Ireland

    2004 - 2009 (4 años) Madrid

  • International trade

    en Trade school of Clermont-ferrand, France

    1994 - 1996 (1 año) Madrid

  • MASTER in Statistics

    en University of Economy of Toulouse, France

    1991 - 1994 (4 años) Madrid

Idiomas

  • Español Conversación

  • Francés Nativo

  • Inglés Negociación

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Colmenas