Structured, but flexible enough to change without notice, able to communicate with all levels (management, technical and functional). I do my best to create a dynamic environment and to promote different approaches when working with others. Leading demonstrates the achievement of objectives.

Experiencia

  • DevOps Coordinator

    en Daimler Benz

    Octubre 2016 - Actualidad

    Buenos Aires C.F.

    Coordinate Architect/Engineers, contractors and respective contracts. Schedule and budget information and must be able to identify when the need to intervene arises. Review project documents (drawings, specifications, RFI’s, schedules, etc.) and evaluate the completeness for the respective phase of design and/or construction. Responsible for managing the quality of the project(s) and manage facility to ensure successful completion as it relates to “on time” and within budget. Develop a strategy to coordinate the requirements/needs of all interested parties (Board of designers, contractors, user groups). Analyse requested changes and to manage the change process. Responsible for plan and project coordination efforts separate line other duties as determined by the program and departmental requirements Monitoring the contractor’s schedule. Prepare overall project schedule to measure contractor’s schedule performance.

  • PROJECT ARCHITECT & DevOps Manager

    en T-Systems

    Marzo 2015 - Septiembre 2016

    Hamburg

    Assign DevOps on daily tasks and responsibilities.Requirements assessment. Negotiate services contracts pertaining to Project maintenance. Propose time and costs savings measures related to Project overall. Collaborate with EU and UK-wide teams on project architecture alignment. Perform project audits. Plan and organize assigned resources work including preventative and urgent issues. Act as a support role model, encourages and recognizes others completing sprints and intervenes when scheduled or functionality practices are compromised. Identify gaps in developing standards as well as functionality risks in the environment, implement effective risk mitigation and provide recommendations to higher level staff and management. Develop Teamwork and communication skills among the related teams. Writing of project- related documentation Management and supervising and coordinating work of service teams, contractors and suppliers.

  • IT Operations Supervisor

    en KPN/T-Systems

    Marzo 2013 - Marzo 2015

    Provincie Zuid-Holland

    Monitor process and tool compliance, suggest improvements in the deployed process and tools, and support continual process improvement. Provide analytical support for clients, stakeholders, DevOps and Team Members via telephone and email.Establish metrics and measurements demonstrating application's health, performance, and goals. Facilitate process and tool implementation and adoption. Interface with internal Support staff on software issues and consult with customers on recommended business practices. Manage and monitor the overall delivery and report to the management as appropriately. Delivery of effective Incident Management support for IT with the goals to minimize business and service impact. Implement and maintain effective interfaces with other disciplines and other areas within IT and the business. Assist in developing process automation/implementation strategy, training and communication plan.

  • Infrastructure Operations Analyst

    en ExxonMobil

    Marzo 2011 - Febrero 2013

    Buenos Aires C.F.

    Responsible for the day-to-day operation projects. Meet monthly SLA targets. Daily monitoring of SLAs in order to identify possible issue. Change & request management. Incident detection, monitoring, diagnosis and resolution. Implement project change requests. Monitor and improve project quality according to client's requirements. Analysis of performance and results. Reporting to management about project status, performance and suggest changes/improvements. Request reports from business analysts to perform the analysis of performance and results of the project. Design and implement corrective actions in order to improve training, staffing and QA performance. Development customized reports in answer to client's and management requirements. Ensure sufficient detail in call logs for technical escalation or reassignation. Liaise with 3rd parties to ensure an efficient and speedy resolution to customer requests. Team Coaching. Business, Budgets and Root Cause analysis.

  • Southern Cone Facilities Operations Analyst

    en ExxonMobil

    Diciembre 2009 - Marzo 2011

    Texas

    Projects Coordination; Budget follow up; Quality Assurance; Evergreen list. Metrics Stewardship; Document Key Control Verifications; Liaison between EMIT and GREF for activities ownership. Management of customer relationship and key partners, as well as managing multi-disciplinary & multi-national teams and subcontractors. Using my skills and experience of project scoping, planning, resourcing, budget management and quality assurance. Managing 3rd party Stakeholders Statement of Work and implement Terms and Conditions and the financial & contractual contingencies.

  • EMEA Problem and Incident Coordinator

    en ExxonMobil

    Febrero 2008 - Diciembre 2009

    Texas

    Point of contact for offshore staff, monitor and management of incidents to SLA's. At a glance, I own, manage and co-ordinate the resolution of all high impact incidents across the IT organization, working with both internal and external teams to obtain resolutions and minimize business disruption. Root Cause Analysis. Handling different functions right from strategic planning, organizing to looking into minute details of the project. State the purpose of the project and assign specific roles to all the team members to ascertain the time for completion of the project and likewise allot duties, such that the project is completed within the stipulated deadline. Recruiting and training new employees, manage team efficiently.

  • Software Quality Assurance Analyst

    en The Walt Disney Company

    Marzo 2006 - Febrero 2008

    California

    Scope, define, manage, and lead the implementation of online projects from inception, to production launch and post-launch assessment, based on business requirements defined by the stakeholders. Creating strategic technology solutions based on business goals. Establish Quality Control (QC) to ensure that products and services delivered are free from defects and met user expectations. Defect Management and Risk mitigation. Plan and execute training and coaching. Establish Quality Assurance (QA) standards, processes and procedures are being followed. Develop, maintain, and execute test plans, procedures, and cases.

  • Software Quality Assurance Analyst

    en CitiGroup LATAM

    Marzo 2004 - Marzo 2006

    Buenos Aires C.F.

    Business requirements evaluation, status report, process and procedures optimization planning and implementation. Ensure compliance to all Corporate Policy and Regional standards, processes and procedures. Crafting detailed business/technical specifications for product line enhancements, new products or specific marketing programs. Overseeing the implementation and ongoing maintenance associated with all content releases to the site.

  • PMO, European localization coordinator

    en Agilent Technologies

    Noviembre 1998 - Diciembre 2003

    Barcelona

    Responsible for quantitative measures archived and processed for use as a source of historical data for assessing the effectiveness of the estimating techniques. Supervise the team's daily work and ensure everybody is working efficiently. Maintain a cordial relationship with clients. Ensure the project is completed within the estimated budget. Conduct follow-up meetings on a regular basis and ensure everybody is on track. Deal with all slackness such that there is no delay in completion of the project, thereby documenting the progress. Deadline monitoring and process supervision. Working with Business, Marketing and IT resources to create new versions and designs of products.

  • Quality Assurance Analyst

    en A1 Telekom Austria

    Mayo 1995 - Noviembre 1998

    Wien

    Visual & Functional testing of the localized eCRM software. Bugs reports for code modifications. Cross references and compilation of the online help contents.

Educación

  • Metodologías Agiles

    en TUW

    2001 - 2015 (14 años)

  • Scrum Master

    en TUW

    2010 - 2014 (3 años)

  • Methodologies and implementation of access control systems, DAC and RBAC.

    en PMI

    2009 - 2009 (1 año)

  • CMMI

    en PMI

    2009 - 2009 (1 año)

  • Six Sigma

    en PMI

    2004 - 2005 (2 años)

  • Ingenieria en Sistemas de la Informatica

    en TUW

    1992 - 1998 (5 años) Wien

Servicios ofrecidos

  • KPIs:

    Project schedule variance (PSV) - Project cost variance (PCV) - Customer profitability score - Quality index - Customer retention rate - Staff advocacy score − Operating profit margin - Human capital value added (HCVA) - Net promoter score (NPS)

  • Metodologías Agiles

    El desarrollo ágil de software envuelve un enfoque para la toma de decisiones en los proyectos de software, que se refiere a métodos de ingeniería del software basados en el desarrollo iterativo e incremental, donde los requisitos y soluciones evolucionan con el tiempo según la necesidad del proyecto. Así el trabajo es realizado mediante la colaboración de equipos auto-organizados y multidisciplinarios, inmersos en un proceso compartido de toma de decisiones a corto plazo.

  • Alemán e Ingles

    Bilingüe en Alemán e Ingles.

  • Project Management

    El Project Management es una disciplina que abarca la organización, el planeamiento, la motivación y el control de los recursos con la finalidad de alcanzar los objetivos propuestos para lograr el éxito en uno o varios proyectos dentro de las limitaciones establecidas. Estas limitaciones suelen ser el alcance, el tiempo, la calidad y el presupuesto.
    De esta forma, la finalidad de esta disciplina es coordinar todos los recursos disponibles para conseguir determinados objetivos; lo cual implica la interacción entre conocimiento, tecnología, entorno, estructuras, procesos, servicios y productos. En este sentido, las soluciones de la gestión y la dirección de proyectos (metodologías, técnicas, tecnologías, modelos, herramientas) deberán dar soporte al proceso de gestión de proyectos. Este proceso a su vez debe ser el acertado, basado en principios razonables.

  • Netnography

    La Netnografía es un neologismo que aúna sus raíces etnográficas y la del estudio de grupos, comunidades o problemas en Internet como campo de investigación social.

Idiomas

  • Alemán Nativo

  • Español Nativo

  • Inglés Negociación

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