Descripción de la oferta
- Sin Experiencia
- Sin estudios
- Salario a negociar
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
We are looking for a customer focused airport service agent's to join our team in Barcelona. You will deliver exceptional service to customers within the airport terminal and help create an enjoyable and seamless process whilst they are travelling with Qatar Airways.
You will provide full support to the handling team across check in, ramp and lost and found and ensure a seamless service to the customers.
As the first point of contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
Accountabilities of the role:
Check in - greeting of customers and providing exceptional customer service to both passengers and crew
Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally
Ramp - ensure safety and security procedures are followed
Provide full support to the handling team to ensure that safety measures are followed
Escort customers throughout the terminal where necessary
Fluency in English and Spanish (written and spoken) is essential as well as the ability to work in shifts. You must also have the right to live and work in Spain to be considered for this role.
The successful candidate will ideally have:
An understanding of airport procedures
Trade or Vocational qualification
Minimum 2 years of work experience in airport operations.
Strong customer service focus
Resilience to deal with setbacks and delays
Ability to thrive on challenges and turn things around for the positive
Strong decision making skills
Adaptable and flexible to deal with last minute changes
Experience working with airport systems, Amadeus and/or Altea preferable
Note: you will be required to attach the following:
1. Resume / CV
Sobre la empresa
In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling public.