Descripción de la oferta

Requisitos

  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Valencia

Descripción

Responsibilities

Contact Management


- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
- Update tickets in accordance with proper logging procedures
- Ensure correct presentation of the client's corporate and brand images in all interactions
Knowledge Management


- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
We offer


- Full-time and long-term contract
- Schedule: Monday-Friday, from 15:00 to 24:00 or from 16:00 to 01:00 (Night shift)
- Internal Development Program
Requirements


- French with high level of English
- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

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