Descripción de la oferta

Requisitos

  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Barcelona

Descripción

Responsibilities


- Handle inbound presales enquiries (coming via telephone or email) by giving to customer detailed information on products, drive him on internet specific page for more information, detect immediate sales opportunity, and manage this sales opportunity according to the rules
- Refer non sales /presales enquiries to the right organization (Technical support, store post-sales, etc)
- Manage customers & resellers requests on spare parts by checking spare part id, availability and refer customers /resellers either to the online spare part store or to specialized spare part partners
- Close inbound sales for consumers (not professional) - B2C
- Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to the store telesales Strong Product /services knowledge (PSG/IPG/ESSN)
- Refer/Transfer Reseller & Retailer/eTailer enquiries to the right organization (Partner Hotline in BCN, etc)
- Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to responsible teams (TS or PBMs/ACC Mngrs)
We offer


- Full-time (39 hours/week) from Monday to Friday, and permanent contract
- Schedule: Monday-Friday, from 08:30 to 17:30
- Regular and permanent incentives
- Specific compensation model based on over achievement
Candidate Profile


- German native speaker with fluent English
- Customer service driven
- Organized / Efficient
- Cross-selling/up-selling
- Proactive and service attitude
- Good Selling Skills
- IT literate
- Minimum of 1-year relevant experience
- Hold business level conversations deriving customer need before positioning product & price
- Strong personal interest & curiosity in IT products and applications
- High capability to listen to customers
- Is expert to conduct adequate questions to have a comprehensive understanding of customer needs, accounts qualification, customer choice drivers
- Follow the security rules of the company

- The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

  • customer service
  • recruitment
  • telesales