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M&S Functional Analyst Nespresso B2B Sales(Job Number: 170008H0)
M&S Functional Analyst
Nespresso Business to Business Sales
"I want to belong to a team delivering best-in-class Marketing & Sales solutions to our Markets worldwide”
Business Solutions M&S, Barcelona, Spain
Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with 88.8 billion Swiss Francs in sales in 2015, more than 335,000 employees worldwide and 436 factories in more than 86 countries. Nestlé products are sold in 189 countries.
GLOBE is the most ambitious business process-reengineering program Nestlé has ever initiated. We are at the cutting edge of SAP digital core and cloud solutions, running a global enterprise on the world's largest SAP HANA systems.
We are offering an attractive and dynamic international working environment with constant opportunities for development, reflecting their conviction that people are the most important asset.
As part of the evolution of GLOBE, we are building in our Barcelona Hub a unique team, which will be contribute to design, build and maintain our M&S solutions.
We are looking for a Business Solution Marketing & Sales Design Specialist, to be part of the Cloud for Customer team, in charge of designing, delivering and supporting Marketing solutions. As first mission, he will be working on our Nespresso Business to Business Sales solution, , supporting the commercial process of customer acquisition.
Requirements Gathering: Get a deep understanding of the business processes / best practices / challenges / key success factors and work with stakeholders (Headquarters, Markets, Regional or Globally managed business) to gather and validate business requirements of complex solutions.
Facilitate session for the design & build of the solution.
Take business process level 4 as input and design the level 5 business processes (at application level)
Produce Functional Specifications / use cases / test scripts / test data and prototype where required: Translate the needs of the business into clear functional specifications from which a solution can be developed.
Design, assess, and coordinate the functional part of an RFP (Request for Purchase) or an RFI (Request for Information)
Liaison with the Development Team: Ensure the development team delivers the correct solution as per functional specification, test scripts and test data.
Training: produce training material and ensure Market Implementation and sustain teams are adequately trained on the delivered solution.
Sustain 3rd Level: contribute to resolution of complex IM's, RM's and Problem tickets within the service level agreed with the markets. Take pro-active actions to resolve the root cause (not just the symptoms) thereby ensuring continuous improvement and waste reduction.
Ensure proper usage of design & build processes and documentations in line with Globe standards and methodology.
Education and experience:
You are an experienced Design Specialist, and have a rock solid, proven business analyst track record using waterfall and / or agile methodologies with remote / virtual teams
You have a Master or Bachelor’s degree in Computer Science, Mathematics, Sciences, Engineering or Marketing & Sales.
You communicate effectively in English with different business and technical professionals
You have a minimum of 3 years end to end experience in large, global application design and building projects in a multinational company, with at least 2 full deployment cycles and/or 1 greenfield implementation
You have a good understanding of end to end business process in the Sales area (Customer Relationship Management, negotiation and contract management)
You are eager to learn new things and are open to the ever-changing needs of the new digital marketing & sales world whatever that may mean over the years to come. You have experience working within an international, multi-cultural, fast changing organization
You have analytical and technical skills to produce detailed Functional Specifications, coupled with functional experience in commercial solutions (Prospecting and Customer Management). Certified CCBA level 2 or equivalent is a
Sobre la empresa
Foods people love. Brands people trust. And a career that nourishes your future like no other. At Nestlé USA, we provide high-quality products that are essential to living well. As individuals and teams, we embrace leadership, make important contributions and support each other’s professional development. Join the world’s leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.