Descripción de la oferta

Requisitos

  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Barcelona

Descripción

Great Service Desk opportunity within PageSSC

Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
Call recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
Call escalation
Call prioritisation
Call resolving (where possible)
Call closing and confirmation with the user
Gathering of missing information concerning issues / incidents

PageGroup Shared Services Centre

Sobre la empresa

Page Personnel is one of the world’s leading recruiting companies. It has been active since 1992 and, as part of PageGroup, also makes use of 40 years of experience behind Michael Page.

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