Descripción de la oferta


  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Madrid


Tech Support Agent (Italian or Arabic Speaking) **Madrid, Spain, Spain** **New** Operations/Manufacturing/Customer & Technical Service **Requisition #** 190000L3 **Post Date** 2 days ago The Technical SupportSpecialist is responsible for providing Entrust Certificate Services (ECS)customers and partners with technical and product support for a variety ofoperational, network, server, or related services via telephone, chat ande-mail. The successfulapplicant will be working in a dynamic environment where initiative and awillingness to take on responsibility is a must. This position will be based inour Madrid (La Finca) Office. **Responsibilities:** + Interact daily with customersto identify, document and resolve incidents/problems. + Provide timely, reliable andprofessional service. + Interact with variousfunctional departments to provide timely and accurate solutions to endcustomers. + Coach and help develop teammates and coworkers + Follow the ECS Support Mission Statement - Learn, Educate andAccommodate **Basic Qualifications** + University degree, College Diploma, and/or relevant background in a technical field + General knowledge of Enterprise Security best practices + Working knowledge of the Microsoft and/or Linux based operating systems. + Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers). + Strong analytical, troubleshooting, organizational, and problem-solving skills. + Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment. + Ability to work in a collaborative team environment. + Excellent English language communication skills, speaking, listening, writing, and reading. **Preferred Qualifications:** + 1 Year experience working for an IT Help Desk or Call Center. + Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products. + Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server). + Experience with virtualization software knowledge, such as, VMWare ESX server. + Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset. + Fluency in English is required and knowledge of additional languages will be a strong asset. + Knowledge of ITIL methodology and implementation. + Knowledge of programming languages an asset. + CompTIA Network+ or other related technical certifications **About Entrust Datacard** Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions - and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? _Together._ Join us. Together we'll create solutions for a more connected, mobile and secure life. For more information, uson Twitter, YouTube and LinkedIn. _Entrust Datacard encourages applications from all qualified candidates._ _Contact Nicole Mair at_ _nicole.mair_ _@entrustdatacard.com_ _or 613-270-3490 if you need accommodation at any stage of the application process or want more information on our accommodation policies._ Entrust Datacard Limited is an EOE/People with Disabilities employer. **NO AGENCIES, NO RELOCATION** **\#LI-JB2**

  • access
  • coach
  • crm
  • oracle
  • vmware