Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Blagnac

Description

ATR
Founded in 1981, ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totalled over 28 million flights. ATR is a joint partnership between two major European aeronautical players: Airbus Group and Leonardo. The ATR headquarters are located in Toulouse. ATR is ISO 14001 certified, the international benchmark for respecting the environment.

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.


Description of the job
Every year, ATR receives tens of thousands of requests from aircraft customers relating to all aspects of aeronautics for their operators. The management of these requests is done through a dedicated CRM (Customer Relationship Management) tool which is subject to evolutions and thus requires functional and technical specifications. In addition, a single customer portal is provided by ATR to allow its customers to access the different services available.
ATR has also put in place a number of online user guides for its customers but wishes to start systematically providing video tutorials in the frame of the company’s digitalization.
You will be integrating the Program e-Services Project and Support department for both of the subjects mentioned above and will also be contributing to PMO activity reports for the service.

Tasks & accountabilities
The apprentice will be responsible for:

Activity 1 : CRM Tool

• Second the manager to conduct the project
• Writing some functional and technical specifications
• Suggesting solutions to needs expressed in terms of functionality for internal transversal teams (Engineering, Quality, Technical specialists, etc…)


Activité 2 : Video Tutorial / User guides

• Suggesting action plans
• Creating videos / tutorials (writing the script, video assembly)
• Monitor video tuto publication
• Measure satisfaction, consultation rate (and other metrics)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills
- Level : Bac +4 / +5
- Competencies:
* Business : Project Management, Information System, web, reporting, presentation
* Fluent English
* Microsoft Office, web/html, internet, Data base, ppt
* Team player, initiative, good relational, communication (writing/presentation/oral)

ATR s'engage pour la Diversité. Nous encourageons toutes les candidatures indépendamment de l'origine sociale et culturelle, de l'âge, du genre, du handicap, de l'orientation sexuelle ou des croyances religieuses.