Don Philpott☘️

Don Philpott☘️

8/11/2018 · 3 min read · ~10 · 1
To Carista and 3 more
Setting the Record Straight - Medium ain't Half Bad

Setting the Record Straight - Medium ain't Half Bad

A little bit ago I wrote a post about Domain Authority. Medium - a product of exTwitter CEO, Evan Williams, was referenced. I want to clarify that I rather like Medium (for what it does).  They said; there's a niche here we can capitalize on,...

Jerry Fletcher

Jerry Fletcher

I will enjoy. The credit on he interview goes to Gert. He does it very nicely!

10/11/2018
Randall Burns

Randall Burns

HaHa! Thanks for that Don Philpott☘️ My latest will be finished in a couple of days, I think you may find it fascinating, will PM you on it. Have a great day

9/11/2018
Don Philpott☘️

Don Philpott☘️

25/10/2018 · 3 min read · ~10 · 1
To Digital Marketing and 3 more
Domain Authority - the Devil's Rubrik

Domain Authority - the Devil's Rubrik

I was at work today when this topic came up. A conversational issue among nerds; "What is"Google search "Domain Authority"?In the world of search engine rankings, this is a "real thing."Let me explain...When a potential customer searches for...

Don Philpott☘️

Don Philpott☘️

"There is a difference between knowing the path and walking the path." - Morpheus (the Matrix)

3/11/2018
Don Philpott☘️

Don Philpott☘️

Hi Edith PR - thanks for commenting...although the set of conclusions that might be inferred are probably quite a bit broader. If I can cloak and dagger page 1 for my limited commercial enterprise, the door is ajar for others. As Google search is the no.1 is the no.1 location for information and wikipedia, no.2 followed closely by youtube, the nature of your information itself is at stake (as a PR you know the vlaue of owning the timeline and information flow). I would also question the unquestioned commercial interest in the context, each move puts me in a more affirmed buying position, in itself simply commercialism, but tweaked up a notch or two with conditional adverts, a very tempting treat indeed. I see a mousetrap, and plenty of long tales.

3/11/2018
Don Philpott☘️

Don Philpott☘️

12/11/2018 · 1 min read · ~10
To Carista and 1 more
Carista hits No.1 in Japan - ありがとうございました

Carista hits No.1 in Japan - ありがとうございました

Pure Advertising. Press Release.We are very pleased to announce that we are currently the top selling OBD2 adapter on Amazon Japan.Our Japanese partner and local Carista expert is pleased with the partnership so far. You can find him on...

Don Philpott☘️

Don Philpott☘️

7/11/2018 · 1 min read · ~10
To Carista and 2 more
E-Commerce ...Just when you thought he couldn't get more salesy.

E-Commerce ...Just when you thought he couldn't get more salesy.

BeBee is a simple blogging platform.  Most blogs out there are far more complicated.That might just be the magic ingredient. The same applies to selling stuff online. Recommendations for the seller. Credit Card for the buyer and a trusted...

Don Philpott☘️

Don Philpott☘️

Hi Mr. Jerry Fletcher esq. , of course. Thanks for the comment. Looking forward to your next post. :)

8/11/2018
Jerry Fletcher

Jerry Fletcher

Don, Just tellin' it like it is, I'd say. Keep on truckin.

7/11/2018
Don Philpott☘️

Don Philpott☘️

19/10/2018 · 4 min read · ~10 · 2
To Digital Marketing and 2 more
The Customer is often deluded and sometimes a right ...

The Customer is often deluded and sometimes a right ...

One of the most saccharine pieces of prose is "the customer is always right."  Even at face value, there are logical fallacies.Let's dig a little. Firstly, a customer  seems to represent someone who does repeat business, rather than a one time...

Don Philpott☘️

Don Philpott☘️

Hi Wayne Yoshida - Empowerment gets the thumbs up. I've only worked in one company that offered that conditionality, so it's a rare commodity in it's absolute form. I'm more used to backstabbing colleagues and talk of "owning the issue" from people who would run a mile, while trying to dislodge their tongue from...(you get it), Think of those Linkedin staffers who went deep cover when the shit hit the Microsoft. A few weeks before they were taking selfies in the Dublin office. I'm big on "task orientation", so is Phil, Harvey, Gert. I've an idea you are too ...but that is not not the norm in customer service (customer service is often the runt of the litter, tolerated for face saving purposes). My answer to the question - (and I'm not overly cynical)
"Why not prevent mistakes in the first place?" For corporate types it's diesel-gate, Deepwater Horizon, Enron, the banks...only mistake is getting caught.

22/10/2018
Wayne Yoshida

Wayne Yoshida

One big thing that helps customer service folks: Empowerment. The ability to help the helper give beyond the standard what the policy says. . . . As long as things make sense, allow the front line people to make the judgement call. One of the indicators of a broken customer service team or policy or a dysfunctional company is when they have to apologize to the customer. "I'm sorry about this, but I am not able to help you" or "I am sorry you got the wrong item."

Why not prevent mistakes in the first place?

22/10/2018

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