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ClickSoftware - beBee

ClickSoftware

~ 100 buzzes
Field Service Management Software for the Future. Optimize service delivery. Delight your customers. Transform your business.
Buzzes
  1. George Touryliov
    Dispatch decisions are the bedrock of efficient service and high customer satisfaction. Making the right decision at the right moment can make or break a technician’s day (or week), and result in customers gained or customers lost.
    George Touryliov
    Field Service Dispatch Management Tips | Field Service Matters Blog
    www.fieldservicematters.com Learn why decision training is the secret weapon to effective dispatch management in this post from Field Service...
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  2. George Touryliov
    According to Aberdeen, average technician idle time was as high as 40% just a few short years ago. That means 3.2 hours of every technician’s day was wasted. The path to lowering these appalling technician idle times lies in route optimization.
    George Touryliov
    How to Make 3 Simple Route Optimization Theories a Reality
    www.fieldservicematters.com Route optimization is key to lowering technician idle times and fleet and dispatch management costs. Here's how you can make route optimization a...
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  3. George Touryliov
    Field service technicians want to make their customers happy and provide better service. Here's how Santa can help them achieve this year.
    George Touryliov
    What Field Service Technicians Are Asking For This Holiday Season
    www.clicksoftware.com Field service technicians want to make their customers happy and provide better service. Here's how Santa can help them achieve this...
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  4. George Touryliov
    Here are workforce management trends to watch in 2017.
    George Touryliov
    4 ways tech will shape workforce management in 2017
    www.cio.com What lies ahead for workforce management next year? Here's what experts in their field are...
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  5. George Touryliov
    Sharing our warmest wishes of peace and joy this holiday season. Happy holidays from the ClickSoftware family! George Touryliov
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  6. George Touryliov
    Engaging an employee starts the very first day, and in our experience, job shadowing during the onboarding process is one of the best ways to foster a long-term employee engagement. Here’s a closer look at how job shadowing can reduce technician churn -
    George Touryliov
    Job Shadowing 101: Reduce Technician Churn
    www.fieldservicematters.com Learn how job shadowing can help reduce field service technician...
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  7. George Touryliov
    Wishing you a Happy Customer Service Holiday – 365 days a year!
    George Touryliov
    Year Round Holiday Season Customer Service
    www.business2community.com The holiday season is almost over. Christmas and Chanukah overlap and are just a few days away. Kwanzaa starts the day after Christmas. And, for those who enjoy Seinfeld humor, Festivus, the...
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  8. George Touryliov
    CkickSoftware' CMO Claudine Bianchi wrote about how marketing can bridge the gap between customer expectations and customer service.
    George Touryliov
    Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap
    www.cmswire.com “Why is customer service still so awful?"  Most people have asked themselves that question at one time or another. Maybe it was when your wait for a field service technician (think cable...
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  9. George Touryliov
    So round up your reindeer, ready your elves, and put on your red suit. And when you’re making your list (and checking it twice), make sure you add these items to give your customers the best possible service -
    George Touryliov
    5 Gifts Customers Want From Field Service Providers This Holiday Season
    www.clicksoftware.com Field service providers have the opportunity to act as Santa Claus this holiday, and provide customers with excellent customer experience and...
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  10. George Touryliov
    "How AI Can Optimize the Customer Experience and Shape the Modern Organization" - ClickSoftware' CEO Tom Heiser shares his thoughts on optimizing customer experience with artificial intelligence. http://bit.ly/2hg7oHU George Touryliov
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  11. George Touryliov
    The ClickSoftware team recently commissioned a global research initiative to understand the evolving expectations of consumers in a field service context. We also looked at how industry suppliers understand and cater to these expectations. Here is an overview of our findings -
    George Touryliov
    Research Report: Consumer Expectations of Field Service Outstrip Supply
    www.clicksoftware.com Service providers who put customer experience first still struggle to understand and deliver on consumer expectations, new research finds. Learn...
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  12. George Touryliov
    Here are four ways technology can help transform your capital equipment operation and improve productivity and revenue:
    George Touryliov
    Four Tips: Increasing Productivity For The Next Generation Capital Equipment Technician
    www.impomag.com
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  13. George Touryliov
    With guidance from the CMO, the COO can ensure that field techs have the tools to deliver optimal service to customers. It might be the partnership your organization needs to improve customer satisfaction and service...
    George Touryliov
    ClickReads: The CMO and COO Should Work Together - ClickSoftware
    www.clicksoftware.com For field service organizations to thrive in the digital era, the CMO and COO must work together to improve customer...
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  14. George Touryliov
    This fall GreenRoad and FieldBit partnered with ClickSoftware, a leader in field service management, to offer new features with their cloud-based Service Edge platform. Partnering with GreenRoad will enable ClickSoftware to help customers prioritize fleet safety, at the individual vehicle level, by tracking over 150 safety, geographic and behavioral factors with analysis and reporting happening in real time.
    George Touryliov
    ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions - Greenroad
    lnkd.in Drives advancement of fleet performance management solutions with GreenRoad, and offers enhanced augmented reality service solutions with Fieldbit Burlington, MA...
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  15. George Touryliov
    Companies focused on delivering excellent customer experience can't overlook one critical factor in that equation: happy employees. Here are few ways field service organizations can keep field technicians happy -
    George Touryliov
    How are Customer Experience and Employee Satisfaction Connected?
    www.clicksoftware.com Companies focused on delivering excellent customer experience can't overlook one critical factor in that equation: happy...
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  16. George Touryliov
    In the following article we discuss five service scheduling and dispatch hacks that will keep your service crews humming, and your bottom line soaring.
    George Touryliov
    Service Scheduling – Field Service Dispatch | Field Service Matters Blog
    www.fieldservicematters.com Get 5 field service dispatch hacks for a more efficient field force from the Field Service Matters...
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  17. George Touryliov
    Is the customer really always right? Read on to find right answer..
    George Touryliov
    Is the customer always right? | Field Service Management
    www.clicksoftware.com When it comes to making your customers happy, field service professionals should always strive to make them feel like they're...
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  18. George Touryliov
    Your customers' tastes have changed. Has your menu?
    George Touryliov
    Fast Food or Fine Dining? Serve a Better Field Service Experience
    www.fieldservicematters.com Your competitors no longer set the standard for customer experience—the best service-centric businesses do. Take your field service from "eh" to...
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  19. George Touryliov
    Below we will discuss the current state of 3D printing. And we will uncover three opportunities it will offer field service professionals down the line.
    George Touryliov
    3D Printing in Field Service – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Is 3D printing a passing fad, or will it change field service forever? Find out in this post from the field service matters...
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  20. George Touryliov
    To truly satisfy the customer, businesses need to find a balance between demands for digital and human customer service. Let’s learn from three companies who found a way to give customers the best of both worlds.
    George Touryliov
    Including the Human Touch in Customer Service Technology | ClickReads
    www.clicksoftware.com Businesses that take customer service seriously need to balance the efficiency and ease of emerging technologies with providing a human...
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  21. George Touryliov
    ClickSoftware recognized as a leader by key industry analysts for completeness of vision and ability to execute.
    George Touryliov
    ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for the 5th Time
    www.prnewswire.com BURLINGTON, Mass., Nov. 9, 2016 /PRNewswire/ -- ClickSoftware, the leading provider of field service...
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  22. George Touryliov
    Field service and the Internet of Things: A match made in customer service heaven. Learn how the IoT is changing our industry.
    George Touryliov
    How the Internet of Things will Impact Field Service Management
    www.fieldservicematters.com With billions of smart devices in homes, cars, and offices, the Internet of Things is part of consumers' lifestyles. What does it mean for field...
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  23. George Touryliov
    The rapid growth in the field service management space will challenge service-centric organizations to meet shifting customer expectations and fully leverage the emerging technologies and solutions available.
    George Touryliov
    Emerging Technologies will Reshape Field Service Management Market
    www.fieldservicematters.com Aside from identifying leaders in the field service management market, the new report from Gartner also explores emerging technologies' impact on...
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  24. George Touryliov
    Gartner Recognizes ClickSoftware as a Leader in Field Service Management for the Fifth Time in a Row...
    George Touryliov
    A Leader in Gartner Magic Quadrant for Field Service Management 2016 | ClickSoftware
    www.clicksoftware.com ClickSoftware was named a leader for the fifth time in a row in the Gartner Magic Quadrant for Field Service Management. Get the 2016 report for...
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  25. George Touryliov
    One of the key IT challenges today is effective management of an increasingly mobile workforce. MaaS solutions enables IT to rethink its role, both in terms of what it is delivering to information consumers, and how it is doing so...
    George Touryliov
    Why CIO’s should look at “Mobility as a Service”
    www.itproportal.com IT is turning to Mobility as a Service (MaaS) solutions – much like the IT world SaaS in the previous...
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