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ClickSoftware - beBee

ClickSoftware

~ 100 buzzes
Field Service Management Software for the Future. Optimize service delivery. Delight your customers. Transform your business.
Buzzes
  1. George Touryliov
    Can you have real mobility without reliability in the field? The cloud is key.
    George Touryliov
    Truly mobile workforce management relies on the cloud | Utility Magazine
    www.utilitymagazine.com.au
    Relevant
  2. George Touryliov
    According to a recent Aberdeen Group study, Best-in-Class service organizations that improved customer satisfaction also saw a seven percent increase in annual revenue. Given this reality, how do field service companies go about managing customer expectations? Here are a few ideas:
    George Touryliov
    How to Manage Customer Expectations in the Uber Age
    www.fieldservicematters.com A recent shift in consumer attitudes towards service means more pressure from field service organizations to provide positive customer...
    Relevant
  3. George Touryliov
    Are you swinging for the fences with your customer satisfaction scores? Learn how to optimize your service with these 4 moneyball metrics.
    George Touryliov
    Field Operations Systems Efficiency | ClickSoftware Blog
    www.clicksoftware.com How to bridge IT and service delivery with 4 moneyball field service optimization...
    Relevant
  4. George Touryliov
    In recent years the global manufacturing industry has shifted from creating products to providing service. Mobile-led technologies can help manufacturers deliver better customer experiences. Learn more from Alec Berry VP of Consulting at ClickSoftware.
    George Touryliov
    Mobilising manufacturing industry for better customer outcomes
    realbusiness.co.uk The global manufacturing industry used to be very much about creating products for sale, however, we’ve seen a gradual erosion of that...
    Relevant
  5. George Touryliov
    Field Service Lightning for iOS is here. Whether you’re a manufacturing, healthcare, financial services, telecommunications, or utilities company, this mobile app can be tailored to provide your mobile workforce with exactly what they need. The new iOS app is the most location-aware Salesforce mobile app to date.
    George Touryliov
    Introducing the Field Service Lightning Mobile App
    www.salesforce.com A year ago, we launched Field Service Lightning to bring a new approach to field service. In my four years on the Service Cloud team at Salesforce, I have never seen a product generate so much momentum and excitement with our customer and partners....
    Relevant
  6. George Touryliov
    Smarter service, happier customers – Salesforce Introducing Service Cloud Einstein - Customer service software in the cloud that really delivers.
    George Touryliov
    Introducing Service Cloud Einstein
    sforce.co Think back to some of the best customer service experiences you’ve ever had. Hard to remember? What made them great? Odds are the ones that stood out did so because the company made the experience super easy for you or you spoke with an agent that...
    Relevant
  7. George Touryliov
    Emerging technologies such as AR and IoT allow the technician to use predictive maintenance to minimize downtime and costly equipment failures. Read to learn more about predictive maintenance and other emerging technologies impacting field service management...
    George Touryliov
    www.fieldservicematters.com
    Relevant
  8. George Touryliov
    Check out our new website focused on easy-to-implement field management solutions! StreetSmart, a division of ClickSoftware.
    George Touryliov
    Mobile Workforce Management Solutions for Businesses | StreetSmart
    www.streetsmartmobile.com StreetSmart is a leading provider of turnkey mobile workforce management solutions for small to medium businesses and enterprises. Learn...
    Relevant
  9. George Touryliov
    The webinar discusses the current state and future of the Internet of Things (IoT) and explores the practical uses and benefits of IoT, especially within a field service context.
    George Touryliov
    Understanding the Impact of the Internet of Things on Field Service
    www.clicksoftware.com In this webinar, Jim Rapoza and Paul Whitelam discuss the future and current state of the Internet of Things in a field service...
    Relevant
  10. George Touryliov
    As you reflect on what worked in 2016, perhaps it’s time to consider a fresh mobile strategy in the coming months. As customers’ everyday lives move to mobile, so too should your field service strategy. Below 5 Stats That Reveal the Field Service Customer of 2017 is Mobile –
    George Touryliov
    Field Service Mobility – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Mobile is changing customer expectations drastically. Not convinced? Here are 5 stats prove you need to go all-in on mobile in...
    Relevant
  11. George Touryliov
    Mike Karlskind died Friday morning. He was an incredible person - a wonderful human being. Selfless. Smart. Curious. Funny. He was a terrific father to four. A wonderful friend to so many. RIP and Shalom, Mike. Shalom. https://www.linkedin.com/in/mike-karlskind-6a2a24/
    George Touryliov
    Dealing with Death at the Office
    www.linkedin.com Mike Karlskind died Friday morning. He was battling esophageal cancer for a while and continued fighting until his very last breathe. He was...
    Relevant
  12. George Touryliov
    Taking a disciplined but expansive approach to mobility solutions promises significant rewards to today’s visionary field service organizations.
    George Touryliov
    Mobile Workforce Solutions for the Enterprise | Field Service Matters Blog
    www.fieldservicematters.com Enterprises are reaping the benefits of mobilized field solutions. Learn more about the benefits and ROI from recent research reports by Frost &...
    Relevant
  13. George Touryliov
    Despite challenges, far too many organizations are still facing technician churn rates that are simply unsustainable. Research from Aberdeen group confirms this, reporting that nearly 40% of field service organizations are not meeting their turnover goals. Here are five ways you can slow technician churn -
    George Touryliov
    Field Service Staffing – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Technician and engineer churn can create real headaches for field service staffing managers. Learn how to prevent turnover and cultivate happy...
    Relevant
  14. George Touryliov
    Dispatch decisions are the bedrock of efficient service and high customer satisfaction. Making the right decision at the right moment can make or break a technician’s day (or week), and result in customers gained or customers lost.
    George Touryliov
    Field Service Dispatch Management Tips | Field Service Matters Blog
    www.fieldservicematters.com Learn why decision training is the secret weapon to effective dispatch management in this post from Field Service...
    Relevant
  15. George Touryliov
    According to Aberdeen, average technician idle time was as high as 40% just a few short years ago. That means 3.2 hours of every technician’s day was wasted. The path to lowering these appalling technician idle times lies in route optimization.
    George Touryliov
    How to Make 3 Simple Route Optimization Theories a Reality
    www.fieldservicematters.com Route optimization is key to lowering technician idle times and fleet and dispatch management costs. Here's how you can make route optimization a...
    Relevant
  16. George Touryliov
    Field service technicians want to make their customers happy and provide better service. Here's how Santa can help them achieve this year.
    George Touryliov
    What Field Service Technicians Are Asking For This Holiday Season
    www.clicksoftware.com Field service technicians want to make their customers happy and provide better service. Here's how Santa can help them achieve this...
    Relevant
  17. George Touryliov
    Here are workforce management trends to watch in 2017.
    George Touryliov
    4 ways tech will shape workforce management in 2017
    www.cio.com What lies ahead for workforce management next year? Here's what experts in their field are...
    Relevant
  18. George Touryliov
    Sharing our warmest wishes of peace and joy this holiday season. Happy holidays from the ClickSoftware family! George Touryliov
    Relevant
  19. George Touryliov
    Engaging an employee starts the very first day, and in our experience, job shadowing during the onboarding process is one of the best ways to foster a long-term employee engagement. Here’s a closer look at how job shadowing can reduce technician churn -
    George Touryliov
    Job Shadowing 101: Reduce Technician Churn
    www.fieldservicematters.com Learn how job shadowing can help reduce field service technician...
    Relevant
  20. George Touryliov
    Wishing you a Happy Customer Service Holiday – 365 days a year!
    George Touryliov
    Year Round Holiday Season Customer Service
    www.business2community.com The holiday season is almost over. Christmas and Chanukah overlap and are just a few days away. Kwanzaa starts the day after Christmas. And, for those who enjoy Seinfeld humor, Festivus, the...
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  21. George Touryliov
    CkickSoftware' CMO Claudine Bianchi wrote about how marketing can bridge the gap between customer expectations and customer service.
    George Touryliov
    Customer Expectations vs. Customer Service: A Grand Canyon-Sized Gap
    www.cmswire.com “Why is customer service still so awful?"  Most people have asked themselves that question at one time or another. Maybe it was when your wait for a field service technician (think cable...
    Relevant
  22. George Touryliov
    So round up your reindeer, ready your elves, and put on your red suit. And when you’re making your list (and checking it twice), make sure you add these items to give your customers the best possible service -
    George Touryliov
    5 Gifts Customers Want From Field Service Providers This Holiday Season
    www.clicksoftware.com Field service providers have the opportunity to act as Santa Claus this holiday, and provide customers with excellent customer experience and...
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  23. George Touryliov
    "How AI Can Optimize the Customer Experience and Shape the Modern Organization" - ClickSoftware' CEO Tom Heiser shares his thoughts on optimizing customer experience with artificial intelligence. http://bit.ly/2hg7oHU George Touryliov
    Relevant
  24. George Touryliov
    The ClickSoftware team recently commissioned a global research initiative to understand the evolving expectations of consumers in a field service context. We also looked at how industry suppliers understand and cater to these expectations. Here is an overview of our findings -
    George Touryliov
    Research Report: Consumer Expectations of Field Service Outstrip Supply
    www.clicksoftware.com Service providers who put customer experience first still struggle to understand and deliver on consumer expectations, new research finds. Learn...
    Relevant
  25. George Touryliov
    Here are four ways technology can help transform your capital equipment operation and improve productivity and revenue:
    George Touryliov
    Four Tips: Increasing Productivity For The Next Generation Capital Equipment Technician
    www.impomag.com
    Relevant
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