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ClickSoftware - beBee

ClickSoftware

~ 100 buzzes
Field Service Management Software for the Future. Optimize service delivery. Delight your customers. Transform your business.
Buzzes
  1. George Touryliov
    Webinar: Maximizing the Efficiency of Your Mobile Workforce
    29 March 2017 | 12:30-1:30 p.m. SGT | Price - Free
    Register Here - http://bit.ly/2mMAti7
    George Touryliov
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  2. George Touryliov
    We're looking forward to Field Service Summit UK in 2 weeks’ time - will you be attending?
    WHEN - 11th April 2017; WHERE - Coventry, UK, Warwick Conference Centre. More - http://www.fieldserviceexcellence.co.uk/
    George Touryliov
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  3. George Touryliov
    Ameren is an American electric and gas utility that serves customers in parts of Missouri and Illinois. Learn how they improved service efficiency with an upgraded Field Service Management system.
    George Touryliov
    Ameren Boosts Service with Field Service Management System Upgrade
    www.clicksoftware.com Ameren was working with an outdated mainframe system, which slowed service. Learn how they improved service efficiency with an upgraded FSM...
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  4. George Touryliov
    With the advent of real-time communications and new technologies such as social media, wearables, IoT, augmented reality, and artificial intelligence, there are countless opportunities for businesses to transform customer service. Key research from ClickSoftware presented in this white paper looks to the challenges of the near future of field service…
    George Touryliov
    White Paper Overview: The Uberization of Field Service
    fieldservicenews.com Resource Type: White Paper | Published by: ClickSoftware | Title: The Uberization of Service: A consumer and supplier...
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  5. George Touryliov
    Learn how service companies can begin to tackle the aging workforce challenge. (This is part 3 of our 4-part series on field service talent.).
    George Touryliov
    Field Service Talent Shortage | Challenges of an Aging Workforce
    www.fieldservicematters.com Companies are struggling to find new talent as their workforce ages. Learn how field service organizations can tackle the aging workforce...
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  6. George Touryliov
    Diebold Nixdorf faces a high volume of service tickets (about 10 million per year) and aggressive SLAs. Find out how they used ClickSoftware's workforce management solutions to help.
    George Touryliov
    How Diebold Nixdorf Improved Scheduling and Visibility for Customers
    www.clicksoftware.com Diebold Nixdorf faces a high volume of service tickets and aggressive SLAs. Find out how they used ClickSoftware's workforce management solutions to...
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  7. George Touryliov
    You might be wondering why capital equipment manufacturers (CEMs) are trailing in customer experience despite being leaders in tech adoption and first-time fix rates. Here are some challenges that CEMs are facing.
    George Touryliov
    Capital Equipment Manufacturers & Customer Experience | Field Service Matters Blog
    www.fieldservicematters.com When it comes to technology adoption and first-time fixes, CEMs lead the way. But when it comes to customer experience, they fall behind. Here's...
    Relevant
  8. George Touryliov
    With customer satisfaction being closely tied to revenue, delivering on the expected service plan is essential. These four steps, mixing technology and process, will help keep service jobs on track—and your customers happy.
    George Touryliov
    www.fieldservicematters.com Disruptions in your daily field service plans are inevitable. Luckily, anyone can master optimized scheduling and minimize the impact of unplanned...
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  9. George Touryliov
    ClickSoftware’s StreetSmart technology saves time and money. Learn how one construction company was able to save $10,000 each month.
    George Touryliov
    Tried and tested: 24 construction apps at work on the job site
    bit.ly Safety, personnel and project management apps promise productivity gains as the last of the paper holdouts are assimilated into a mobile-first work...
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  10. George Touryliov
    Whether your company delivers field service or custom-made golf clubs, you will find someone is fighting this age-old battle: increasing investment versus reducing costs. Below 5 Ways to Balance Conflicting Interests.
    George Touryliov
    Aligning Conflicting Service Stakeholder Interests | Field Service Trends
    www.fieldservicematters.com When competing interests bring your business to an impasse, everyone loses. We have five tips to help balance between supporting efficiency and...
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  11. George Touryliov
    We'll be exhibiting at The Future of Utilities at Hilton Tower Bridge, London on 29th - 30th March - will you be attending?
    George Touryliov
    The Future of Utilities | Marketforce Conference
    www.marketforce.eu.com The Future of Utilities is the UK’s leading energy & water summit. Attend to experience two days packed full with strategic content and valuable...
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  12. George Touryliov
    ClickSoftware featured in Constellation ShortList™ Field Service Management. This Constellation ShortList™ presents Field Service Management offerings recommended for early adopters pursuing digital transformation. Read More and Download Research Here - http://bit.ly/2mW1JZK George Touryliov
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  13. George Touryliov
    This is part 2 of our 4-part series on field service talent. Last week, we spoke about the growing concern of a talent shortage in field service from an aging and retiring workforce. Today, we’ll focus on those worrisome Millennials, or is it Gen-Y ers?
    George Touryliov
    www.fieldservicematters.com Millennials have been characterized as entitled, technology addicted, and disrespectful. But they actually have a lot to offer to field...
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  14. George Touryliov
    Here are four best practices to help manage your supply chain -
    George Touryliov
    www.fieldservicematters.com
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  15. George Touryliov
    For service companies, it is not only changing what they do and how they do it – IoT is transforming their relationships with customers, disrupting old business models, and ushering in a new era where customer delight is the ultimate strategic differentiator.
    George Touryliov
    The Internet of Things and Field Service | ClickSoftware Blog
    www.clicksoftware.com The Internet of Things is transforming field service and providing a wealth of new opportunities. Learn more about IoT from our...
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  16. George Touryliov
    The battle for field service talent is heating up.
    George Touryliov
    Field Service Trends – Aging Workforce | Knowledge Management | ClickSoftware Blog
    www.clicksoftware.com As thousands of aging techs retire, will the new generation of service workers capably fill their shoes? Learn how knowledge management can...
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  17. George Touryliov
    What happens when talent and workforce levels begin to drop? Can field service organizations expect to drive the same levels of growth from a shrinking pool of workers? This is a major issue that is quickly becoming a strategic priority for field service organizations globally.
    George Touryliov
    Field Service Talent Shortage | Challenges of an Aging Workforce
    www.fieldservicematters.com A growing number of field service organizations are feeling challenged by an aging workforce and the ensuing talent shortage. Learn more about this...
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  18. George Touryliov
    We're living through exciting times in field service management - not a single sector is escaping digital disruption. To keep up with the times, check out some trends that are reshaping field service.
    George Touryliov
    Field Service Management – Field Service Trends | ClickSoftware Blog
    www.clicksoftware.com 2017 is proving to be a year of massive changes in field service technology. Get up to speed on what’s next, and learn how you can keep...
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  19. George Touryliov
    Can you have real mobility without reliability in the field? The cloud is key.
    George Touryliov
    Truly mobile workforce management relies on the cloud | Utility Magazine
    www.utilitymagazine.com.au
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  20. George Touryliov
    According to a recent Aberdeen Group study, Best-in-Class service organizations that improved customer satisfaction also saw a seven percent increase in annual revenue. Given this reality, how do field service companies go about managing customer expectations? Here are a few ideas:
    George Touryliov
    How to Manage Customer Expectations in the Uber Age
    www.fieldservicematters.com A recent shift in consumer attitudes towards service means more pressure from field service organizations to provide positive customer...
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  21. George Touryliov
    Are you swinging for the fences with your customer satisfaction scores? Learn how to optimize your service with these 4 moneyball metrics.
    George Touryliov
    Field Operations Systems Efficiency | ClickSoftware Blog
    www.clicksoftware.com How to bridge IT and service delivery with 4 moneyball field service optimization...
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  22. George Touryliov
    In recent years the global manufacturing industry has shifted from creating products to providing service. Mobile-led technologies can help manufacturers deliver better customer experiences. Learn more from Alec Berry VP of Consulting at ClickSoftware.
    George Touryliov
    Mobilising manufacturing industry for better customer outcomes
    realbusiness.co.uk The global manufacturing industry used to be very much about creating products for sale, however, we’ve seen a gradual erosion of that...
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  23. George Touryliov
    Field Service Lightning for iOS is here. Whether you’re a manufacturing, healthcare, financial services, telecommunications, or utilities company, this mobile app can be tailored to provide your mobile workforce with exactly what they need. The new iOS app is the most location-aware Salesforce mobile app to date.
    George Touryliov
    Introducing the Field Service Lightning Mobile App
    www.salesforce.com A year ago, we launched Field Service Lightning to bring a new approach to field service. In my four years on the Service Cloud team at Salesforce, I have never seen a product generate so much momentum and excitement with our customer and partners....
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  24. George Touryliov
    Smarter service, happier customers – Salesforce Introducing Service Cloud Einstein - Customer service software in the cloud that really delivers.
    George Touryliov
    Introducing Service Cloud Einstein
    sforce.co Think back to some of the best customer service experiences you’ve ever had. Hard to remember? What made them great? Odds are the ones that stood out did so because the company made the experience super easy for you or you spoke with an agent that...
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  25. George Touryliov
    Emerging technologies such as AR and IoT allow the technician to use predictive maintenance to minimize downtime and costly equipment failures. Read to learn more about predictive maintenance and other emerging technologies impacting field service management...
    George Touryliov
    www.fieldservicematters.com
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