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Customer Experience - beBee

Customer Experience

+ 100 buzzes
In this hive you can read and share articles about customer experience and how to raise the quality of it in your company.
Buzzes
  1. ProducerLINA MARÍA ZAPATA BOLTON
    El porqué me atrae el área de Experiencia al Cliente
    El porqué me atrae el área de Experiencia al ClienteUno de los motivos por el cual busco encauzar mi carrera profesional hacia el área de Customer Experience, es que me gusta ser responsable de los proyectos hasta que éstos se completen dentro de los plazos requeridos. Todo el proceso previo a la...
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  2. George Touryliov
    As consumers wrestle the daily crush of choice and complexity, they want increasingly for the consuming process to be nothing more than simple. They want what no dollar can buy, which is time. So it should not be surprising that 64% of consumers will pay more for simpler experiences. Read more -
    George Touryliov
    The Simplicity Solution: 4 Ways Retailers Earn More By Keeping It Simple
    www.business2community.com (PATRIK STOLLARZ/AFP/Getty Images) Simple-size me. With apologies to a major fast food chain, this may well become the motto for 2017. As consumers wrestle the daily crush of choice and complexity,...
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  3. Don Hornsby

    Don Hornsby

    30/06/2017
    What are the requirements of a Chief Customer Officer in terms of core skills and abilities? What about the role of the CCO in Europe? http://bit.ly/2sYvcFx Don Hornsby
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  4. ProducerJohn Vargo

    John Vargo

    29/06/2017
    Disney Experience Marketing is Second to None
    Disney Experience Marketing is Second to NoneDuring a recent visit to Disney World, I saw some examples of experience marketing which I will be covering in this section of our blog over the next few weeks on the Disney and what is experience marketing. After all, Disney’s theme parks are one...
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  5. ProducerKatrina Chua 🐝 Brand Ambassador
    Follow up Inbound Leads with 5 to 5 Calling Rule (And Increase Sales)
    Follow up Inbound Leads with 5 to 5 Calling Rule (And Increase Sales)In over a decade of delivering multi-channel marketing programs, valuing our business means valuing our clients’ businesses even more, constantly pushing us to pursue increased productivity for both. We exert selfless effort in acquiring new...
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  6. Susana López

    Susana López

    03/06/2017
    Susana López
    Ecommerce Success Hinges on the Entire Digital Experience - Customer Experience Magazine
    cxm.co.uk Retail organisations are struggling to provide seamless digital experiences, but ironically, their own internal organisations can be part of the problem. That’s because the different touchpoints through which companies engage customers are often...
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  7. Susana López

    Susana López

    03/06/2017
    Susana López
    The problem of real-time data in CX - Customer Bliss
    www.customerbliss.com Don't go hunting for tech until the strategy is...
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  8. George Touryliov
    Fisher & Paykel designs, manufactures, and markets a range of household appliances developed with a commitment to technology, design, user friendliness, and environmental awareness. Visibility into the service process is important to their customers, so Fisher & Paykel strives to deliver complete transparency.
    George Touryliov
    Fisher & Paykel Enhances Customer Experiences | ClickSoftware
    www.clicksoftware.com Learn how Fisher & Paykel increased customer confidence in their brand by adding visibility into the workload and increasing...
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  9. Federico 🐝 Álvarez San Martín
    ‪Customer Needs: The Key to Website Effectiveness
    Federico 🐝 Álvarez San Martín
    Customer Needs: The Key to Website Effectiveness - The Good
    thegood.com Aligning your website with customer needs is the single best way to stand out from your competition and to drive more revenues and...
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  10. ProducerJohn Vargo

    John Vargo

    24/05/2017
    Creating Customized Customer Experiences
    Creating Customized Customer ExperiencesHenry Ford, the founder of the Ford Motor Company, wrote in his autobiography that “any customer can have a car painted any color that he wants as long as it is black.” This statement is an often repeated mantra by businesses that expect to be able...
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  11. George Touryliov
    Customer loyalty can be like chasing a unicorn - magical, mythical and seemingly out of reach. Read how a top-notch service experience can earn your customer's loyalty.
    George Touryliov
    Field Service News – Customer Experience | Field Service Matters Blog
    www.fieldservicematters.com At many organizations, gaining customer loyalty is like chasing a unicorn - but it's possible to achieve. Learn how service teams can get...
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  12. ProducerRay Stasieczko

    Ray Stasieczko

    10/05/2017
    A customers' Experience is what determines their Satisfaction
    A customers' Experience is what determines their Satisfaction The old days of vendor complacency based on relationships are over. Today customers put more value on their Experiences, not only from the things they buy but those they engage to buy them. In a fast moving digital world, our customers can determine...
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    Comments

    Harvey Lloyd
    10/05/2017 #1 Harvey Lloyd
    Not only relevant but crucial in today's marketplace. If we believe that our opinions formed long ago about the customer apply today we will be suffering through many challenges in competition.
  13. Susana López

    Susana López

    09/05/2017
    Who Wins – Brand Or Customer Experience?
    Susana López
    Who Wins - Brand Or Customer Experience? |
    beyondphilosophy.com In the six years since this study, the advertising and marketing world has changed significantly. Who Wins - Brand Customer...
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  14. George Touryliov
    Technology allows us to take those kinds of experiences anywhere, to use anytime. Brands that harness this power effectively can build emotional connections with customers that they will carry with them forever.
    George Touryliov
    Where in the Customer’s Journey is the Best Time to Incorporate VR?
    www.salesforce.com
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  15. Susana López

    Susana López

    07/05/2017
    How to create a better Customer (and) Employee Experience - By Shep Hyken
    Susana López
    How to create a better Customer (and) Employee Experience - By Shep Hyken
    www.effectly.com Who is responsible for customer experience? Employees who take pride in the company not only deliver good customer service, but they are also a benefit to...
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  16. ProducerMikkie Mills

    Mikkie Mills

    04/05/2017
    Best Practices to Improve Your Customer Service
    Best Practices to Improve Your Customer ServiceMany companies across all industries have problems with customer service. They simply don’t provide it in the right way, and this is good news for those who do. Great customer service is the responsibility of everyone in the organization. If done...
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  17. George Touryliov
    Today’s post highlights three popular methods for encouraging customer conversations (surveys, informational notes, and two-way messages), and gives examples for how to approach each through desktop, mobile web, and mobile app experiences. Let’s begin!
    George Touryliov
    How To Drive Great Customer Conversations Across All Devices
    www.business2community.com As people become more mobile and integrate a variety of devices into their day-to-day plans, customer conversations have changed. Customers expect their interaction with brands they love to be the...
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  18. ProducerJacob Molz

    Jacob Molz

    27/04/2017
    How to Be Your Country's Least Favorite Property
    How to Be Your Country's Least Favorite Property“When it comes to customer satisfaction among airline passengers, Spirit Airlines ranks dead last,” shares Kathryn Vasel in her latest CNNMoney article entitled “America's least favorite airline (hint: it's not United).”According to Vasel’s article,...
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  19. George Touryliov
    Businesses that take a proactive approach to customer success anticipate needs and offer help instead of waiting to be asked. Take these 5 proactive steps to improve customer satisfaction & loyalty.
    George Touryliov
    Five Ways SaaS Companies Can Achieve Proactive Customer Success
    www.marketingprofs.com Businesses that take a proactive approach to customer success anticipate needs and offer help instead of waiting to be asked. Take these 5 proactive steps to improve customer satisfaction &...
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  20. George Touryliov
    Customer experience and customer centricity are hot topics right now. Most of the talk is about why and how you should embrace CX. But would you like to know what the quantified business benefits are? Then this article is for you. It is a selection of customer experience statistics and their sources from around the world for you to answer that question authoritatively.
    George Touryliov
    16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business. | CustomerThink
    customerthink.com
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  21. George Touryliov
    Understanding customers on a personal level is key to growing and retaining business. Spread customer success throughout and organization to build brand advocacy and customer advocates. How are you recognizing customers as people, not logos?
    George Touryliov
    Recognizing Customers As People, Not Logos
    www.business2community.com Once a deal is signed, the ink is dry, and the kick off meeting is scheduled, it’s time for your customer success managers (CSMs) to drive a proactive approach to an awesome customer experience....
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  22. ProducerAri Kopoulos

    Ari Kopoulos

    15/04/2017
    The Connected Customer
    The Connected CustomerIt’s highly unlikely Ennion awoke that morning 2,000 years ago with the determined zeal to be game-changer. Little did he expect, that today’s marketing gurus would celebrate him as the world’s First Brand Manager.More likely, the ancient Roman...
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    Comments

    Savvy Raj
    19/04/2017 #11 Savvy Raj
    Great insights on human behaviour and its impacts on marketing continuum in the age of ever Savvy customer. Appreciate the amalgamation in the integration towords a greater humane connect.... a subject close to my heart .Thank you@Ali 🐝 Anani, Brand Ambassador @beBee View more
    Great insights on human behaviour and its impacts on marketing continuum in the age of ever Savvy customer. Appreciate the amalgamation in the integration towords a greater humane connect.... a subject close to my heart .Thank you@Ali 🐝 Anani, Brand Ambassador @beBee for bringing me to this very relevant buzz . Close
    Ari Kopoulos
    19/04/2017 #10 Ari Kopoulos
    @CityVP 🐝 Manjit as always your distillations are epic...! #6
    Ari Kopoulos
    19/04/2017 #9 Ari Kopoulos
    Such a simple rule...treat them like human thank you @🐝 Fatima G. Williams #3
    Ari Kopoulos
    19/04/2017 #8 Ari Kopoulos
    Thank you Ali... Appreciate your kind words but I love the resonance of our ideas! #2
    Ari Kopoulos
    19/04/2017 #7 Ari Kopoulos
    #1 Cheers David...Insanely obsessed about the customer we are!
    CityVP 🐝 Manjit
    15/04/2017 #6 CityVP 🐝 Manjit
    My starting point is the human being, the human being who happens to be a customer, the human being who happens to be an employee, the human being who happens to be a leader. For Marshall McLuhan, what people forget is that his work served as a warning to human beings about the effects of being extended in the electronic age.

    The buzz "The Connected Customer" is great, it is rich with detail and perspective and the central focus of it is the changing dynamic and power that customers can wield. If this created a greater humility in how marketers view human beings, so far I don't see it. Instead I see the very warning McLuhan laid out and how our nervous system is being extended and how data scientists and neuroscientists etc coupled with technologists provide this arsenal of big data and invasive means of cutting through privacy, to the point where it is hard to argue with Mark Zuckerberg that there is essentially no privacy.

    The connected customer is a reality and it is a reality we should all take seriously because network intelligence needs to be understood, but so does McLuhan's warning otherwise we turn McLuhan into what Wired turned him into, the High Priest of the new Global Village. McLuhan did not intend the word "Global Village" to have a positive connotation and this is where the most ironic media is his appearance with Woody Allen and this clip is priceless :-)

    Woody Allen featuring Marshall McLuhan
    https://www.youtube.com/watch?v=sXJ8tKRlW3E

    Once we understand network intelligence and the effects of the extended nervous system - suddenly I become a human being again and when I am cognoscente of that I become the very kind of customers that traditional marketers should rightly fear :-)
    Ali 🐝 Anani, Brand Ambassador @beBee
    15/04/2017 #5 Ali 🐝 Anani, Brand Ambassador @beBee
    TO be AMbassador for beBee is grand on ts own my dear friend @🐝 Fatima G. Williams
    🐝 Fatima G. Williams
    15/04/2017 #4 🐝 Fatima G. Williams
    @Ali 🐝 Anani, Brand Ambassador @beBee You name says Grand Ambassador and sounds very Grand like the knowledge you share and yourself. ☺☺☺🤗🤗🐝🐝
    🐝 Fatima G. Williams
    15/04/2017 #3 🐝 Fatima G. Williams
    @Ari Kopoulos This is an excellent buzz on the connected customer. Being in the customer service industry, I've always worked with customer's by putting myself in their shoes and treating them as humans and not as numbers.
    The information you share on the study and your reflections throw alot of light on engaged employee being vital to enriching the customer experience. Social media/technology has brought has closer to the customer than never before an opportunity to understand our customer's need and vice versa. Thank you @Ali 🐝 Anani, Brand Ambassador @beBeeanani for tagging me to this discussion.
    Ali 🐝 Anani, Brand Ambassador @beBee
    15/04/2017 #2 Ali 🐝 Anani, Brand Ambassador @beBee
    @Ari Kopoulos- I surely shall visit this buzz repeatedly because it is worthy, The title attracted my eye because it relates very strongly with my last buzz here on Friction of Ideas:
    https://www.bebee.com/producer/@ali-anani/friction-of-ideas#c15
    I surely would love your comment on my buzz and you shall find that in it I offer a wave starting first with CONNECT with your customer. @Savvy Raj wrote almost on same topic in her buzz "https://www.bebee.com/producer/@savvy-raj/wisdom-of-change". In her Wisdom of Change Savvy has some challenging perspectives. There is also one more challenge for her as you wrote ARi in your buzz "Savvy Customers Expect Made-to-Measure Sales Experiences".
    I invite @🐝 Fatima G. Williams, who also wrote a buzz with similar challenging idea to engage in this discussion. Her buss: Don't try to micro Manage yourself
    https://www.bebee.com/producer/@fatima-williams/don-t-try-to-micro-manage-yourself
    is a sure joy to read. This urges me to invite also @CityVP 🐝 Manjit to the "discussion meal"
    I enjoyed reading this buzz immensely.
    David B. Grinberg
    15/04/2017 #1 David B. Grinberg
    What a wonderful buzz, Ari! I've shared this in three hives: "Customer Service" and "Customer Experience" and "Technology." Nicely done!
    cc: @Javier 🐝 beBee @John White, MBA
  23. ProducerAli 🐝 Anani, Brand Ambassador @beBee
    Friction of Ideas
    Friction of IdeasFatima G. Williams wrote recently a thought-provoking buzz, which attracted very interesting discussions. I suggested the acronym of KUBE Loop to Fatima, which she accepted. This loop basically says the following summarizing the thoughts of...
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    Comments

    Ali 🐝 Anani, Brand Ambassador @beBee
    17/04/2017 #52 Ali 🐝 Anani, Brand Ambassador @beBee
    #51 I truly wonder like you @Jean L. Serio CPC, CeMA and may be you wish too share your experience
    Jean L. Serio CPC, CeMA
    17/04/2017 #51 Jean L. Serio CPC, CeMA
    Am I missing something here? Or do we not perform valuable research to discover whether what we have in mind can work at all.
    🐝 Fatima G. Williams
    16/04/2017 #50 🐝 Fatima G. Williams
    #27 Beautifully said Sara. I concur with this. As I associate the self-trusting I in everything I do. This needs to be the core :) Thank you for drawing my attention to this is comment.
    Sara Jacobovici
    16/04/2017 #49 Sara Jacobovici
    #40 Please see #27. Thanks.
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #47 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #46 good and the moment your buzz is ready, you keep me informed, I am curious now! @Ali 🐝 Anani, Brand Ambassador @beBee
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #46 Ali 🐝 Anani, Brand Ambassador @beBee
    #45 I am in red of blushes now
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #45 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #44 just do it @Ali 🐝 Anani, Brand Ambassador @beBee, what are you waiting for? I look forward to your yellow creation!
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #44 Ali 🐝 Anani, Brand Ambassador @beBee
    You bring a new buzz idea "The colors of comments". What color would you give a comment? This is communication in colors. How about this idea @Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #43 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #42 sending you yellow sunlight for that charming answer @Ali 🐝 Anani, Brand Ambassador @beBee
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #42 Ali 🐝 Anani, Brand Ambassador @beBee
    #41 You know your way out @Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.- I give you the yellow color of creative answering
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #41 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #39 separation of couples @Ali 🐝 Anani, Brand Ambassador @beBee green when both are better of apart, red when love never really left.
    🐝 Fatima G. Williams
    16/04/2017 #40 🐝 Fatima G. Williams
    #26 @Sara Jacobovici I look forward to reading it. Happy Easter Sunday to you and your family :)
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #39 Ali 🐝 Anani, Brand Ambassador @beBee
    #38 Having just commented on your lovely buzz Rock and Roll I am not surprised @Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.. What color would you give to separation of couples?
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #38 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #37 I would decorate them with red lipstick ;-) that color has something special ;-).
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #37 Ali 🐝 Anani, Brand Ambassador @beBee
    #36 I wonder what colors you choose for your eggs!!!!
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #36 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    #35 well it is Sunday @Ali 🐝 Anani, Brand Ambassador @beBee, first look for all the delicious Easter eggs ;-).
    Ali 🐝 Anani, Brand Ambassador @beBee
    16/04/2017 #35 Ali 🐝 Anani, Brand Ambassador @beBee
    Thank you dear @Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc. and I wish you too happy holidays. I know yoy published a buzz and I shall read later today.
    Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    16/04/2017 #34 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.
    happy to read that, joyful Easter to you and your family @Ali 🐝 Anani, Brand Ambassador @beBee
  24. George Touryliov
    Customers are looking for personalized experiences, and retail brands that fail to provide those experiences are losing out big time and revenue, says an infographic released by TimeTrade. To see more about personalized experiences and the State of Retail in 2017, check out the infographic below -
    George Touryliov
    Personalize Your Shoppers' Retail Experiences [Infographic]
    www.marketingprofs.com Retailers that provide stellar customer experiences increase revenue, research about the state of retail in 2017 shows. See how personalized retail customer experiences can help your bottom...
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  25. George Touryliov
    AI won’t replace human service, but must complement it for the best customer experience, writes CSIA CEO Anouche Newman in this guest post for the Salesforce blog -
    George Touryliov
    State of Service report: Customer first, AI second
    sforce.co The latest State of Service report reveals the importance of CX over time-to-resolution as a measure of success, and that AI is key to improving...
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