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Customer Experience - beBee

Customer Experience

~ 100 buzzes
In this hive you can read and share articles about customer experience and how to raise the quality of it in your company.
  1. Oscar Álvarez Vázquez
    Oscar Álvarez Vázquez
    video: the building of olafur eliasson's waterfall at versailles
    www.designboom.com olafur eliasson has released a new video documenting the construction of 'waterfall', a dramatic vertical flow of water at the palace of...
  2. ProducerPrakashan B.V

    Prakashan B.V

    Your worst customer experience and the lessons learnt in the process?
    Your worst customer experience and the lessons learnt in the process?Recently I had a bitter customer experience. While that left me with a heavy heart the same also made me into thinking .What could be done by organizations to prevent this?Don't start defending/deflecting spontaneously when customers start...
  3. Oscar Álvarez Vázquez
    Periscope Producer
    Enhancing the experience of #Periscope with high quality vídeo.
    Oscar Álvarez Vázquez
    Twitter Launches Periscope Producer for High-Quality Live Video
    www.brandchannel.com Periscope Producer is a new way for brands such as Louis Vuitton and Walt Disney Studios to share high-quality live video on Periscope and...
  4. Oscar Álvarez Vázquez
    Estas en ti cada y se desata un incendio, si solo pudieras salvar una cosa ¿Qué te llevarías? #Millennials #ExperienceEconomy
    Oscar Álvarez Vázquez
    How Millennials are driving the experience economy | Relate by Zendesk
    relate.zendesk.com Experiences educate people, help them communicate, and keep them less in debt. Read more about the experience economy and the Millennial...


    Oscar Álvarez Vázquez
    13/10/2016 #1 Oscar Álvarez Vázquez
    Estas en tu casa y se desata un incendio, si solo pudieras salvar una cosa ¿Qué te llevarías? #Millennials #ExperienceEconomy
  5. Bert Purdy

    Bert Purdy

    Bert Purdy
    A Chick-fil-A Employee Made My Day
    intentionalemployee.com Chick-Fil-A employees place a huge emphasis on creating a pleasurable customer experience. Today, I had an experience like none before...
  6. Oscar Álvarez Vázquez
    human towers pile up for the for the 26th concurs de #castells in #catalonia #spain https://t.co/xSLIb3iHuk #creativity #exotic Oscar Álvarez Vázquez
  7. ProducerJason Martin

    Jason Martin

    Getting Intimate with Your Consumers is 100% Necessary
    Getting Intimate with Your Consumers is 100% NecessaryI absolutely love getting intimate with my company's consumers. Stop right there. It's not like that!I could walk into any corporate building in any city, and the marketing and sales teams could tell me all about their target customer age, income...
  8. ProducerJuan Imaz

    Juan Imaz

    beBee, the beginning
    beBee, the beginningIt was the year 1996. The very early days of the Internet in Spain.  I had just sold my first marketing company in Portugal and had some cash to invest.A former friend spoke to me about the Internet as a new media. I immediately saw the...


    María Teresa Redondo Infantes
    12/09/2016 #176 María Teresa Redondo Infantes
    I am sorry...I invite you to visit my linkedin

    I am lerning Ingles
    María Teresa Redondo Infantes
    12/09/2016 #175 María Teresa Redondo Infantes
    Me invit you add on me linkedin.


    Alls best great Maríat.
    María Teresa Redondo Infantes
    12/09/2016 #174 María Teresa Redondo Infantes
    To you !! I am hope you like because me to like to much thank

    Frases de seguir tus sueños y metas en inglés

    * Maybe one day we'll find the PLACE where our DREAMS and REALITY COLLIDE.
    (Quizás un día encontraremos un LUGAR donde nuestros SUEÑOS y la REALIDAD se CONFUNDAN)

    * Don't let your DREAMS just be DREAMS.
    (No permitas que tus SUEÑOS sólo sean SUEÑOS)

    * DREAM as if you'll LIVE forever. LIFE as if you'll DIE today.
    (SUEÑA como si fueses a VIVIR para siempre. VIVE como si fueses a MORIR mañana)

    * DREAMS don't work unless you DO.
    (Los SUEÑOS no funcionan a menos que TÚ lo HAGAS)

    * FOLLOW your DREAMS, they know the WAY.
    (SIGUE tus SUEÑOS, ellos conocen el CAMINO)
    Ben Pinto
    18/08/2016 #173 Ben Pinto
    I really liked this story - thanks.
    Jianlan Li
    05/08/2016 #172 Jianlan Li
    I like this great picture so much!
    Lisa Gallagher
    31/07/2016 #171 Lisa Gallagher
    @Steve Brady are they buzzes you've written? Notifications will say, "So and so commented on your buzz," but at this time that can mean a buzz you shared as well. I'm not sure if that may be what's happening to you?
    Lisa Gallagher
    31/07/2016 #170 Lisa Gallagher
    #168 Hi @steve brady, not sure why that's happening. Any ideas @Paul "Pablo" Croubalian or @Federico Álvarez San Martín? Thanks in advance guys!
    Lisa Gallagher
    31/07/2016 #169 Lisa Gallagher
    #165 @Ali Anani, your such a creative thinker (understatement). I will be sure to watch for your buzz as I scroll through my timeline. IF I miss it, please leave a link for me :)
    Steve Brady
    31/07/2016 #168 Steve Brady
    #163 Hi! I'm using the iPad app and I'm having trouble finding the source buzzes that I've received notifications about that other bees have marked as relevant. Any suggestions? Thanks
    Steve Brady
    31/07/2016 #167 Steve Brady
    #83 Hi Lisa. I recently spoke, along with others, at a Symposium in Greece. To my digestive dismay they keep the same hours for evening meals. I'm now back in Australia, and have readjusted well!
    Gerald Hecht
    30/07/2016 #166 Gerald Hecht
    @Ali Anani ;-)#165
    Ali Anani
    30/07/2016 #165 Ali Anani
    I am writing a buzz on how to establish recurring social triads so that each triad will give its best dear @Lisa Gallagher. This is a fractal system as triads are scaled up to higher levels. I believe it is worthy to consider what makes a good triad. I am giving a metaphor to explain and beBee may find tis suggestion useful. The title of the buzz is "Love is to grow less".
    Lisa Gallagher
    30/07/2016 #164 Lisa Gallagher
    #160 Well said @Pamela L. Williams and couldn't agree more !
    Tiina Holli
    29/07/2016 #163 Tiina Holli
    Suggestions for beBee ·

    This hive is for those who have suggestions on how to improve beBee!
    Javier beBee
    29/07/2016 #162 Javier beBee
    #157 @Andrew Books, we will take care of you ! We are beekeepers :)
    Mamen Delgado
    29/07/2016 #161 Mamen Delgado
    #160 beBee has a magical touch @Pamela L. Williams... 💫
    Pamela L. Williams
    29/07/2016 #160 Pamela L. Williams
    #159 I think the slogan should be not only about feeling safe but about Humanity entering the social media arena. We aren't just finding affinity here, we are being allowed to be human again, to share the wholeness of ourselves, our strengths and our vulnerabilities. I don't know if @Javier beBee and @Juan Imaz fully understood what they were creating but it is more than a social site, be it personal or professional. It is truly a site for humanity, the core of who we are. It is changing people's lives as we read about this morning Lisa from Michael.
    Lisa Gallagher
    29/07/2016 #159 Lisa Gallagher
    #157 I just wrote a comment to @Pamela L. Williams, that feeling safe and surrounded by kind people on beBee @Andrew Books seems to be a common theme for beBee. We need a slogan and then that slogan needs to go viral. This is a very positive thing for the future of beBee's growth, it's a new movement!!
    Juan Imaz
    29/07/2016 #158 Juan Imaz
    #157 thanks @Andrew Books!
    Andrew Books
    25/07/2016 #157 Andrew Books
    Thanks @Juan Imaz and @Javier beBee. It's exciting to see the growth of Bebee. May of us have come here hoping for a change from the uncaring confines of LinkedIn. All I can say is to take care of your members, and they will most assuredly take care of you. WE're all pulling for you, and are ready to help as we can. Thanks for the post, and congrats on the high views!
  9. ProducerRobert Bacal

    Robert Bacal

    Machines Can't Replace The Human Touch - Literally By Robert Bacal
    Machines Can't Replace The Human Touch - Literally By Robert BacalMachines Can't Replace The Human Touch - LiterallyIn "Has Technology 'Hit The Wall' In Improving Customer Experience and Customer Service?" we examined the hypothesis that technology has hit a wall in terms of improving customer service.While...
  10. Oscar Álvarez Vázquez
    Oscar Álvarez Vázquez
    The 100 Person Project: Crowdsourcing Your Next Career Move
    99u.com How to figure out what you were born to...
  11. ProducerJacob Molz

    Jacob Molz

    4 Causes of Remarkable Customer Service [Infographic]
    4 Causes of Remarkable Customer Service [Infographic]Your season is starting.You’ve hired new staff and have many returning employees this year. You’re striving for a better year because last year was a rough one.You had to let several of your people go due to poor work ethic and customer...
  12. ProducerOscar Álvarez Vázquez
    Senteo - Rebranding
    Senteo - RebrandingProyecto de re-branding para una consultora de transformación de negocio, especializada en la aplicación de la estrategia de Customer Experience como metodología para la creación de valor. Con el objetivo de dar el siguiente paso en la construcción...


    Oscar Álvarez Vázquez
    05/09/2016 #2 Oscar Álvarez Vázquez
    #1 Gracias Mamen. El diseño de marca es una de mis pasiones.
    Mamen Delgado
    05/09/2016 #1 Mamen Delgado
    Muy buen trabajo @Oscar Álvarez Vázquez!! Felicidades!
  13. ProducerOscar Álvarez Vázquez
    Alfa Bank - Retail Concept
    Alfa Bank - Retail ConceptEn 2011 el banco ruso Alfa Bank había emprendido una intensa renovación de sus servicios en remoto, ofreciendo a sus clientes la posibilidad de realizar a través de internet todas las gestiones relacionadas con sus finanzas. Como resultado de esta...
  14. Jessica Mizerak

    Jessica Mizerak

    Loyalty programs done right - a great tool for improving customer experience
    Jessica Mizerak
    5 Surprising Ways a Loyalty Program Can Improve the Online Shopping Experience
    resources.pcapredict.com If shoppers aren’t having a good time in your web store, what’s going to make them come back? Unless you’re sure you’ve either got the best deals or the most exclusive products available… nothing! That’s why it’s important to employ a consistent...


    Jessica Mizerak
    16/08/2016 #2 Jessica Mizerak
    #1 Thank you, Erroll - listening is everything in customer service and experience
    Erroll -EL- Warner
    15/08/2016 #1 Erroll -EL- Warner
    Very good article. Take customers feedback seriously. Implement changes as seen necessary.
  15. Don Hornsby

    Don Hornsby

    When things go wrong, are you nimble enough to spring into action, identify the issue, plan a recovery and implement it within one day? How about within hours?
    Don Hornsby
    How to Say “Sorry” in Customer Experience Failures
    www.customerbliss.com When things go wrong, are you nimble enough to spring into action, identify the issue, plan a recovery and implement it within one day? How about within hours? Is your customer recovery plan as...
  16. ProducerSomesh Bhagat

    Somesh Bhagat

    Apple acquires Facebook!
    Apple acquires Facebook!Please visit the following link. Thanks for your...


    Mohammed A. Jawad
    06/08/2016 #1 Mohammed A. Jawad
    Let's see, with this acquisition, how goes the chemistry!
  17. ProducerDaryn Mason

    Daryn Mason

    8 Reasons For Customer Experience To Get The MICHELIN ★ Treatment
    8 Reasons For Customer Experience To Get The MICHELIN ★ TreatmentIt’s time to raise the bar on Customer Experience (CX).  It's time to create a benchmark that immediately garners both industry and consumer respect. Could CX take a leaf out of the restaurant sector and create a rating system as esteemed as the...
  18. Robert Bacal

    Robert Bacal

    Get insight on customer service trends from industry leaders.

    Salesforce Research surveyed more than 1,900 customer service leaders around the world to discover:

    The most common goals, obstacles, and success measures for today's service teams
    What sets high-performing service organizations apart; and
    Areas in which service is supercharging efforts to grow business in 2015 and beyond.
    Download The State of Customer Service report now to see the trends that are shaping the customer service industry today.
    Robert Bacal
    The State of Customer Service, Free salesforce.com Report
    work911.tradepub.com Free Report to The State of Customer Service Get insight on customer service trends from industry...
  19. Somesh Bhagat

    Somesh Bhagat

    #TweetOfTheDayThe best argument I ever heard for #DriverLess cars
    Somesh Bhagat
    The rise of driverless cars and car-sharing could add $100 billion to the booze market
    www.businessinsider.com Morgan Stanley's Adam Jonas investigates some possible futures for alcohol consumption in a world with less personal...
  20. ProducerKathy Finnerty Thomas
    Want An Engaged Team?  Be An Engaged Leader!
    Want An Engaged Team? Be An Engaged Leader!Each year, companies spend over three quarters of a billion dollars in an effort to improve employee engagement.    Employee engagement is a hot issue. It is a key indicator of company success and critical to an outstanding operation.  And...


    Erroll -EL- Warner
    30/07/2016 #10 Erroll -EL- Warner
    You have said it all. This will not occur when Executives are disconnected from their organizations and Micro Managers fill the vacuum.
    Kathy Finnerty Thomas
    21/07/2016 #9 Kathy Finnerty Thomas
    #7 Thank you for sharing Jennifer Schultz!
    Jennifer Schultz
    20/07/2016 #8 Jennifer Schultz
    Great buzz from @Kathy Finnerty Thomas on the importance of being an engaged leader.
    Jennifer Schultz
    20/07/2016 #7 Jennifer Schultz
    Great buzz Kathy - I'll be sharing this in some HR Hives where I think that your thoughts will be driven home to those employers who struggle with employee engagement.
    Kathy Finnerty Thomas
    20/07/2016 #6 Kathy Finnerty Thomas
    #1 Thank you!
    Kathy Finnerty Thomas
    20/07/2016 #5 Kathy Finnerty Thomas
    #2 Thank you for sharing. I do appreciate it.
    Kathy Finnerty Thomas
    20/07/2016 #4 Kathy Finnerty Thomas
    #3 Thank you very much!
    Nicholas Fester
    20/07/2016 #3 Nicholas Fester
    Very good read. Everything rises and falls on leadership.
    John White, MBA
    20/07/2016 #2 John White, MBA
    Great article, @Kathy Finnerty Thomas. I have promoted it via beBee's company pages on Facebook, LinkedIn, and Twitter @bebeeproducer. I hope it brings in some extra readers, and if you're not following us on those other sites make sure to find us there too!
    Donald Grandy
    20/07/2016 #1 Donald Grandy
    Excellent post Kathy. This is the piece that is always missing when a company or association fails at Leadership. Most leaders only pay lip service to Leadership, by either going to lavish locations for two days of "how can I get my bonus". Or send HR to a workshop in a church basement where they focus on self preservation. There are so many great examples of Best Practice run companies and organisations with proven bottom results and shareholder value you would think great Leadership wouldn't be such a stretch. Keep coaching!
  21. ProducerSarah Elkins

    Sarah Elkins

    Get Extraordinary Service, Be an Extraordinary Customer
    Get Extraordinary Service, Be an Extraordinary CustomerTheir exhaustion was visible. The couple walked into the restaurant, the woman carrying the baby, probably just over a year old. They were hopeful they could have a nice dinner but were resigned to a short evening. I was actually relieved for the...


    Sarah Elkins
    26/07/2016 #31 Sarah Elkins
    #30 Thanks, Dale, I'll look for the café when I'm in the area!
    Dale Masters
    24/07/2016 #30 Dale Masters
    #22 Upon occasion, I tip even higher. There's a gem of a restaurant on the outskirts of Mechanicsburg, PA area. It's set up as a 1950's diner...but that's a disguise. They serve WORLD-CLASS gourmet food priced in the same manner as diner food! I spoke to the waitress about my observation, and she confirmed it. The owners, she said, wanted to give a unique experience to people in the area that may never get the experience otherwise. I've eaten at 5 star restaurants in NYC (thanks to a friend of mine who is VP of a company you'd recognise IMMEDIATELY...but I won't name it. He cares not a whit about socioeconomic class when choosing his friends...but I digress.)
    Anyway, the food was comparable to some of the best 5 star restaurants in Manhattan. I noted the amount of my check, and gave the waitress $5.00 more than what the bill came to.
    I felt compelled to do it. She was so knowledgeable, friendly, and informative that I felt a huge reward was in order (comparable to the bill.) It's the Sunset Cafe in Mechanicsburg, PA, btw (had to give a plug for it)...and if you pass through the Central PA area & don't go, you're missing an absolutely HUGE and INCOMPARABLY UNIQUE experience!
    Sarah Elkins
    19/07/2016 #29 Sarah Elkins
    #27 Loved that post.
    Sarah Elkins
    19/07/2016 #28 Sarah Elkins
    #26 Thanks, Julie, that's the nicest thing I've read all day! And I mean both the maven title, and the fact that you leave a 20% tip... I figure that if I didn't have to get off my ass for a glass of water, I should be tipping.
    Zach Messler
    18/07/2016 #27 Zach Messler
    #17 Right @Sarah Elkins! (-:
    Julie Hickman
    16/07/2016 #26 Julie Hickman
    You are the ultimate Customer Service Maven @Sarah Elkins! I've worked a lot of odd jobs in my life but the year I spent as a waitress was the most memorable! Because the job requires tremendous optimism and fortitude it goes without saying that I never leave less than a 20% tip!
    Sarah Elkins
    16/07/2016 #25 Sarah Elkins
    #24 Thank you, @Rebecca Brockway. That's a pretty old photo. They're both bigger than I am now!
    Rebecca Brockway
    16/07/2016 #24 Rebecca Brockway
    Sarah Elkins: Thank you for including a photo of you and your two handsome sons! I love viewing photos of other people's families :-)
    Sarah Elkins
    15/07/2016 #23 Sarah Elkins
    #20 I can relate to your daughter, @Lisa Gallagher, all people from that industry can relate!
    Sarah Elkins
    15/07/2016 #22 Sarah Elkins
    #21 From a former server/bartender, thank you, Dale.
    Dale Masters
    15/07/2016 #21 Dale Masters
    @Sarah Elkins Even though I'm on disability, I do the same thing: 20% (minimum), or I don't go.
    Lisa Gallagher
    15/07/2016 #20 Lisa Gallagher
    #15 My daughter used to work as a waitress and I remember hearing some of her horror stories @Sarah Elkins. Tips on credit cards.. if they were small she basically didn't make much at all and some people never even left tips at one particular restaurant which I won't mention the chain's name. It's not an easy job and some people are hard to please if not impossible no matter how nice and efficient one is, so that makes the job even tougher. Cash tips are the way to go if people have cash on hand!
    Sarah Elkins
    15/07/2016 #19 Sarah Elkins
    #3 That is so kind. I copied your message into Google translate and was so touched to read it. Thank you.
    Sarah Elkins
    15/07/2016 #18 Sarah Elkins
    #2 Preach it, @Paul "Pablo" Croubalian! That's why, when my focus was customer service training, I started by asking workshop participants to tell stories of great customer service experiences they had. We would talk first about the service, and then about their own role in the experience. My taglines were "The Smile Is Free" and "Want good customer service? Be a good customer!"
    Sarah Elkins
    15/07/2016 #17 Sarah Elkins
    #7 @Randy Keho - you and @Michael Hillebrand just gave me my big morning grin, thank you. I know a few people that would disagree with the "angel" label; I was a horrible teenager to my mother! As a good friend of mine said in a recently published interview, "I just DO." If more of us would do what we know is right, being considerate of the people around us and not hesitating to help when we see a need, our communities would be so much safer, healthier, and happier. Right, @Zach Messler?
    Sarah Elkins
    15/07/2016 #16 Sarah Elkins
    #9 That baby was so cute, @Dean Owen, I loved hearing him giggle. I always liked babies, but didn't want any of my own. That all changed after I got married. I've had some pretty bad service experiences, but our time in Paris was filled with great service at restaurants. And I wasn't really a good server for all of my tables because I like people too much. I'd get into conversations with cool customers and forget drink orders for my other tables. Luckily most of my customers knew it wasn't intentional, and were forgiving because I was nice... I learned so much from my 15 years in that industry!
    Sarah Elkins
    15/07/2016 #15 Sarah Elkins
    #10 Thanks for the comment & suggestion, @Lisa Gallagher. I have similar memories from when our boys were little. We just planned to take turns wandering with them when they were toddlers, and generally they were so friendly, staff & customers didn't mind us pacing among the tables. I think as long as you are being considerate, people are generally pretty patient. When I started many years ago, we could get away with claiming pretty low tip rates. By the time I left the restaurant industry, I was told by the bookkeeper that if I didn't claim around the average of the tips reported via credit card, it was likely I'd be audited or called out by the IRS. That's because the majority of people use cards now at restaurants, not cash, so the average tip amount on cards at each restaurant are a good way to figure out the average tips of servers. It was quite disappointing to have to report my tips that way, partly because the hourly wage was around $2!
    Sarah Elkins
    15/07/2016 #14 Sarah Elkins
    #11 Thanks, @Sara Jacobovici, I'll look that one up! I have purchased quite a few books in recent months, thanks to recommendations from my LI & beBee family.
    Sarah Elkins
    15/07/2016 #13 Sarah Elkins
    #12 Me too, @Susan Rooks, I like you more every time we interact. And I also hope others have done so. I can tell you that when Jacob was a few weeks old, we went back to our favorite sushi restaurant in our neighborhood in DC. The server remembered us (we were regulars before I was pregnant) and was so happy to see us, she pulled the baby from my arms and carried him around to meet the chefs and owner. It was the first time in weeks that Bob & I had a few minutes by ourselves!
    Susan Rooks
    15/07/2016 #12 Susan Rooks
    The longer I know you, @Sarah Elkins, the happier I am. I would be absolutely dumfounded if I ever saw a server do as you did . . . but I'm sure hoping others have done so!
  22. ProducerJacob Molz

    Jacob Molz

    Lost and Found Software Keeps All Departments Accountable
    Lost and Found Software Keeps All Departments Accountable“Yes, certainly. We can take care of that for you,” you respond to Shari over the phone.Shari has requested a proposal to host an event at your property.You have a lot going on during event days like today, but always have time to seed another...
  23. ProducerDaryn Mason

    Daryn Mason

    Testing, Testing, Testing – Taking The Guesswork Out Of Customer Experience
    Testing, Testing, Testing – Taking The Guesswork Out Of Customer ExperienceThe art and science of Customer Experience (CX) is rapidly evolving. One of the most interesting transformations is the balance of control from the brand to the consumer. It is increasingly the customer who decides what’s best for themselves and ...


    Daryn Mason
    09/07/2016 #4 Daryn Mason
    Thanks for the great comments.
    Greg Rogers
    07/07/2016 #3 Greg Rogers
    Yeah, that's a good recommendation @Daryn Mason
    Jennifer Martin
    07/07/2016 #1 Jennifer Martin
    As practice makes the expert, testing will definitely take you to a better customer experience. As you say it won't be guessed it will be tested and accepted! Great recommendations @Daryn Mason
  24. ProducerRobert Bacal

    Robert Bacal

    VIDEO: Why Customer Service Representatives Need To Learn (And Be Taught) Defusing Skills (WIIFM)
    VIDEO: Why Customer Service Representatives Need To Learn (And Be Taught) Defusing Skills (WIIFM) Most customer service experts and trainers talk about how important customer service is to the BUSINESS. That's probably true, but few customer service staff own the businesses in which they work. Most customer service staff aren't paid well, and...
  25. Robert Bacal

    Robert Bacal

    Getabstract provides business book summaries/abstracts for busy people, or those who aren't sure whether they want to read the entire book. It's usually subscription based, but they also provide free abstracts on occasion. This free one is BE YOUR CUSTOMER"S HERO By Adam Toporek, a noted Customer service expert. It's about six pages long and includes sections on Takeaways, Seven seven service triggers (that drive customers nuts), and more. Not exactly rocket science, but there's little about customer service that IS.
    Robert Bacal
    Be Your Customer's Hero -- Summarized by getAbstract, Free Get Abstract Book Summary
    work911.tradepub.com Free Book Summary to Be Your Customer's Hero -- Summarized by getAbstract This book expertly details the inside route to heroic customer...
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