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Customer Experience - beBee

Customer Experience

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In this hive you can read and share articles about customer experience and how to raise the quality of it in your company.
  1. Federico 🐝 Álvarez San Martín
    What is service design? Federico 🐝 Álvarez San Martín
  2. ProducerBill Stankiewicz, 🐝 Brand Ambassador
    THIS BUZZ WILL NOT MAKE YOU CRY, KUDOS ON GREAT CUSTOMER SERVICE by BILL STANKIEWICZ, SAVANNAH SUPPLY CHAIN EXECUTIVEDear Bee's, friends & families:  I wanted to share a letter of appreciation that I gave to a great staff member at a local hotel here on St. Simons.   You may ask why is Bill showing you Onions?  Well I do love onions especially sweet ones from...


    Asesh Datta
    09/02/2017 #2 Asesh Datta
    Bill Stankiewicz When 'I' is between two 'on's, we get onion. Sweet onions are something we in India are not aware of? Help us to get a taste of it. Thanks and regards
    Bill Stankiewicz, 🐝 Brand Ambassador
    07/02/2017 #1 Bill Stankiewicz, 🐝 Brand Ambassador
    Hopefully if I did not make you cry, I made you laugh a little.
  3. George Touryliov
    Here are some tips that can help with goal-challenged customers -
    George Touryliov
    5 Tips to Help Customers with Goal-Setting in 2017
    customer-success.getamity.com Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and...
  4. Federico 🐝 Álvarez San Martín
    UX vs CX: Which is more important?
    Federico 🐝 Álvarez San Martín
    UX vs CX: Which is more important?
    medium.com You’ve probably heard the terms UX and CX, and how they’re the key to your company’s success. Many still aren’t clear, however about...
  5. ProducerFederico 🐝 Álvarez San Martín
    A true UX tool vía Julius Huijnk
    A true UX tool vía Julius HuijnkI draw squares for a livingIt’s a joke I often tell my colleagues, but wouldn’t dare tell a client. It’s not at all self evident what a UX designer does. We don’t ‘make’ anything. In collaboration, we create a plan for our colleagues that do the...


    Fran Brizzolis
    26/01/2017 #6 Fran Brizzolis
    "May" be not "Mau be".... hahahaha....Excuse me.
    Fran Brizzolis
    26/01/2017 #5 Fran Brizzolis
    I like it!!!!... Mau be sure best. more friendly, and faster than now!
    Bill Stankiewicz, 🐝 Brand Ambassador
    26/01/2017 #3 Bill Stankiewicz, 🐝 Brand Ambassador
    Cool 😎 😎😎😎😎😎
    Federico 🐝 Álvarez San Martín
    26/01/2017 #2 Federico 🐝 Álvarez San Martín
    #1 You´re welcome!
    Milos Djukic
    26/01/2017 #1 Anonymous
    Very nice article about UX @Federico 🐝 Álvarez San Martín. Thanks
  6. ProducerIvan Zrinscak

    Ivan Zrinscak

    True North or Why nobody likes Kanye West
    True North or Why nobody likes Kanye WestHere we are again. Solutioneering (attempting to solve a problem without understanding it) in a very long meeting when someone says "the solution is in process improvement. We need to get consultants to help us to improve this process and then we...


    Devesh Bhatt
    25/01/2017 #1 Devesh Bhatt
    My workplace reminds me of work :) and your questions.

    Richard Branson is too distracting, he has said a lot of good things.

    Kanye West , I barely think anyone cares outside the US :)
  7. ProducerPaul 🐝 Kearley
    The One Thing Customer Service People Miss Most Often... and Why It's Losing Them Business
    The One Thing Customer Service People Miss Most Often... and Why It's Losing Them BusinessIf you do more than you are paid to do, eventually you will be paid more for what you do! “Excuse me”, I said, “I am working on a project to bring in a speaker sometime this summer. I don’t have any dates yet, I’m just scouting out...


    Paul 🐝 Kearley
    23/01/2017 #2 Paul 🐝 Kearley
    Thanks @Mohammed Sultan I couldn't agree more!
    Mohammed Sultan
    23/01/2017 #1 Mohammed Sultan
    Any service provider should thrive to provide the two things that are mostly required by today's customers-Value through quality ,convenience,and smart service that's totally based on the value of the intelligence.Any company is pouring money down the drain if they use price to force a change of habit.First build a reputation of both value and smart service in customers mind and you would feel that the reward of this fund will drive future benefits.


    Join CRM ASIA - India's Most Influential Professional Certification Training Courses. Visit for more details: http://bit.ly/2jSaX8G CRM ASIA
  9. ProducerToby Reed

    Toby Reed

    Firing Your Customer?: 2 Customer Relationships Sales Should Ditch And Why The Customer Isn't The Problem
    Firing Your Customer?: 2 Customer Relationships Sales Should Ditch And Why The Customer Isn't The ProblemI find myself constantly having the same conversation with my team members, colleagues, and friends. The topic is relationships. The question is: “How do you know when to end a relationship?” For the purposes of this post I am going to focus on the...
  10. George Touryliov
    In this article, you’ll discover how to use Snapchat features to provide helpful and engaging customer support.
    George Touryliov
    How to Use Snapchat for Customer Support : Social Media Examiner
    www.socialmediaexaminer.com Do you want to expand your customer service channels to Snapchat? Discover how to use Snapchat features to provide helpful and engaging customer...
  11. George Touryliov
    Service providers still have the opportunity to compete and earn loyal customers by embracing technology. Tune into this interactive to explore what consumers are looking for and how CSPs can deliver on it. http://sforce.co/2k4Q8rj George Touryliov
  12. George Touryliov
    It’s clear that the banks who are listening to their customers and are in turn aiming to create a more joined up, seamless customer experience are becoming leaders in the industry - and younger customers are leading the way to their doors, faster than ever before.
    George Touryliov
    Insights into the Changing Needs of Today's Retail Banking Customers
    www.salesforce.com New Connected Retail Banking Report highlights three areas of interest for companies that are looking to stay ahead in the Age of the...
  13. ProducerKatrina Chua

    Katrina Chua

    Keeping Sales Leads Through Stellar Customer Experience
    Keeping Sales Leads Through Stellar Customer ExperienceGenerating qualified sales leads is hard work – there is no doubt about it. So it is only natural that you would want to find ways to keep the ones you have. Plus, it is much more cost-effective to retain customers than to attract new ones.But how...


    David B. Grinberg
    11/01/2017 #1 David B. Grinberg
    Katrina, I would gladly engage with your blog post, however, I followed you previously and you don't follow back. Why not?
  14. ProducerAlexa Steele

    Alexa Steele

    The trouble with jargon
    The trouble with jargonWhy your customers don't understand a word you're saying - and how to fix it You may laugh, but for over half my life I'd never heard a dog go bow wow.Oh, I grew up around dogs. A beautiful golden retriever, a purebred labrador, and a scattering of...


    Nick Mlatchkov
    11/08/2016 #15 Anonymous
    In the old days when dogs were not taken care of in flats they're kept mostly as guardians of the family home. Then they used to bark 'bow wow'!
    Alexa Steele
    11/08/2016 #14 Alexa Steele
    #13 Mess? What mess ;-)

    You might enjoy some of the articles I've written, particularly the one where I took a look at health systems overseas: http://www.thewebsitewordsmith.com/personal-branding-executive-ghostwriting.html
    Brian McKenzie
    11/08/2016 #13 Brian McKenzie
    @Alexa Steele boot strapping as we build....and clearly my brand of snark is not for main stream consumption. Thanks for your interest - as we expand across Europe our big need will be localization in those languages and markets. We are not a US entity ~ and as the PPACA is a mess - we really don't want to be one either.
    Alexa Steele
    10/08/2016 #12 Alexa Steele
    #10 lol, but according to Merriam Webster: "circumlocution derives from the Latin circum-, meaning 'around,' and locutio, meaning 'speech' - so it literally means 'roundabout speech.' "
    Alexa Steele
    10/08/2016 #11 Alexa Steele
    #8 What a fun way for kids to learn their lessons, @Brian McKenzie! I figured out the dog in this story was part coon hound, that's where he got his distinctive voice. Glad you liked the article. I also enjoy writing about your sector - healthcare - if you ever happen to need a wordsmith :)
    Nick Mlatchkov
    10/08/2016 #10 Anonymous
    'Circumlocution' sounds to me as electrocution, lol
    Brian McKenzie
    10/08/2016 #8 Brian McKenzie
    I grew up on a farm, I can imitate every animal we had - surprising well. The little kids that I teach english to, that is their favorite thing. The will learn the english word for the animal quickly just to get me to act it out. Russian dogs have 6 distinct 'barks' and none of them are bow or wow. Fun article - the military loves their acronyms - if you ever want to get an audience to glaze over, get a couple of grunts to talk about their new doo-dad or last ho-haa.
    Alexa Steele
    09/08/2016 #7 Alexa Steele
    #6 I'm so glad you liked it, Lori. Thanks for the vocabulary word! One comment on another post someone mentioned companies using the phrase "ABC company and ourselves . . ." I felt just a little sick to my stomach at that one!
    Lori Boxer
    09/08/2016 #6 Lori Boxer
    What a fun read, and so spot-on. I often wonder why too many businesses speak 'over' their intended clients; I see it all the time. Are they trying to impress with their vocabulary? I skip right over that shit; to me, it's a junk read or junk mail. I remember reading in the, I believe it was, PR Daily, about 4 or 5 years ago an article on this very subject and I learned a new word from that article: Circumlocution: the use of many words when one will do. For example, writing “at this point in time” when simply “now” will work! Corporate writing in marketing materials and other documents too often will read "due to the fact that" when "because" will do; or, "in the event that" instead of "if"; "as a means of" instead of "to"; "at this point in time" instead of "now" . . . geez, I could go on, but you get the point. When I see this kind of gobbledee-gook writing, it makes my hair hurt.
    Alexa Steele
    09/08/2016 #4 Alexa Steele
    #1 Thank you, @Kevin Pashuk. I'm glad you enjoyed it.
    Alexa Steele
    09/08/2016 #3 Alexa Steele
    #2 @joel anderson Wow, that is a Dad Joke if I ever heard one :)
    Joel Anderson
    09/08/2016 #2 Joel Anderson
    Kind of reminds me of a joke my dad told me when I was a kid. Him: " I think the dog is sick." Me: "How do you know that dad?" Him: "Cause he went barf barf." On a serious note thanks for some great insights using words to gain clarity and focus.
    Kevin Pashuk
    09/08/2016 #1 Kevin Pashuk
    An interesting observation and well applied to customer service @Alexa Steele
  15. ProducerJacob Molz

    Jacob Molz

    How to Proactively Manage Guest Requests [Infographic]
    How to Proactively Manage Guest Requests [Infographic]Your property hosts a lot of guests.You want to take good care of them. But, too many calls are getting in your way.Incident calls are in the system, and those always take priority. It’s easy for a wheelchair request to slip through the...
  16. Gabriel Gheorghiu
    Grocery Stores Aren't Meeting Millennials' Needs
    Gabriel Gheorghiu
    Grocery Stores Aren't Meeting Millennials' Needs
    flip.it Leaders need to act fast to stop revenue declines from millennial...
  17. ProducerLorraine Brown

    Lorraine Brown

    Gearing up for post-holiday customer service
    Gearing up for post-holiday customer serviceYou’ve already spent months preparing for the holidays by advertising to your current and possibly new customers to try and sell your products. You’ve done everything you can to convince customers that you have the perfect gift for their friends or...
  18. ProducerLianne Rhymes

    Lianne Rhymes

    Online and Self Service: The New Customer Experience
    Online and Self Service: The New Customer ExperienceAnyone who has been to the store over this holiday season may have noticed store traffic has been decreasing drastically. It was especially apparent to me on Black Friday as I walked around the stores and realized people just don’t like to go to the...


    Michael Bellina
    06/01/2017 #2 Michael Bellina
    Great post! One other thing to consider is that if you shop online, you can price compare. It's not something that is easy to do when you have to get in a car, drive several miles to a comparable store. A more online solution that you can easily move offline is have the ability to price match in store. Many big box stores already do it but if you can keep a customer from having to leave your store to save some money, why wouldn't you do that?

    Clothing items might be an exception but you can circumvent that by finding like styles in your store. Basically, a personal shopper. It can enhance customer experience and perhaps lead to more customer loyalty.
    Emily🐝 Bee
    05/01/2017 #1 Emily🐝 Bee
    Very interesting topic that discusses a major advancement in today's retail industry. Not so great for people with retail jobs. Also, online security of personal information & credit cards is for consideration, although fraud can happen in a store too. Great honey!
  19. ProducerIan Haines

    Ian Haines

    The Future of Customer Care is Multilingual & Socially-enabled
    The Future of Customer Care is Multilingual & Socially-enabledThe business world is not immune to the force of globalisation and new trends pave the way for new opportunities. Technology has made our lives easier and its seemingly endless capacity makes it possible for people and organisations to connect...


    Dorothy Cooper
    03/01/2017 #2 Dorothy Cooper
    I urge people to recognize this is a reality! I think being multilingual needs to be mandated, especially with so many populist agendas.
    Javier 🐝 beBee
    03/01/2017 #1 Javier 🐝 beBee
    @Ian Haines welcome to beBee !
  20. George Touryliov
    As you’re checking off your list of holiday presents this week don’t forget someone important — your customer. Technology-enabled customers have high expectations. Here are five experiences your customers are looking for...
    George Touryliov
    5 Experiences Your Connected Customers Want for the Holidays
    www.business2community.com As you’re checking off your list of holiday presents this week don’t forget someone important — your customer. Technology-enabled customers have high expectations. They are accustomed to...
  21. Juan Imaz

    Juan Imaz

    Juan Imaz
    How to Get Customers Raving About Your Brand
    www.entrepreneur.com The most successful brands have good products and great...


    Carla Monte de oca
    27/12/2016 #2 Carla Monte de oca
    Helloo people🤗
    Mohammed Sultan
    24/12/2016 #1 Mohammed Sultan
    Dear@ Juan Imaz,thank you for sharing an insightful article.When companies thrive to offer brands that can change consumers mind,then,their thrive will worth the thrife. Brand value is not in the modification or improvement you do with the product ,but in how you are able to instill its feeling in customers mind and heart,and also are able to change their day-to-day routines and established habits.Companies that excel in offering value and service and are able to upset consumers routine in a short period of time understand that changing consumers mind and heart is more than extending the recipes of classic books and magazines or it's a transaction of activities,but it requires a long development process before consumers accept it.Find the right customers whose loyalty can be developed and,then,set up your brand strategy accordingly.The emotional side of your strategy is what matters when you try to communicate the brand feeling,not the numbers.
  22. George Touryliov
    Do you use your CRM to enhance Customer Experience?
    George Touryliov
    A Practical Guide to CRM as a Customer Experience Platform
    www.business2community.com For the last few decades, we’ve witnessed how Customer Relationship Management (CRM) struggled to evolve into Customer Experience Management (CXM), though there were more idle talks than actual...
  23. George Touryliov
    Wishing you a Happy Customer Service Holiday – 365 days a year!
    George Touryliov
    Year Round Holiday Season Customer Service
    www.business2community.com The holiday season is almost over. Christmas and Chanukah overlap and are just a few days away. Kwanzaa starts the day after Christmas. And, for those who enjoy Seinfeld humor, Festivus, the...
  24. ProducerIvan Zrinscak

    Ivan Zrinscak

    Episode: MAYBE THERE IS A HOPEIt’s a dark time for good customer service. Although many organisations now claim to be “customer-centric”, their stormtroopers of customer-service orders are driving their customers sanity into the darkest corners of the galaxy.Evading common...


    Devesh Bhatt
    23/12/2016 #3 Devesh Bhatt
    #2 actually it would be interesting to know,, after what threshold do consumers merely become numbers achieved and numbees addressed :)
    Ivan Zrinscak
    23/12/2016 #2 Ivan Zrinscak
    #1 I personally believe that big guys are simply not aware any more what customers using their services have to go through. Possibly because they "optimise" around wrong people and inside out vs outside in?
    Devesh Bhatt
    21/12/2016 #1 Devesh Bhatt
    Spend some.money on employee to consumer ratio and dont fear personnel at doorstep maybe future competition tomorrow,
    They simply dont have the resources, they win because of better experience...why cant the big guys give good experience? Margins?
  25. ProducerPhillips Campbell
    8 WAYS CRM EMPOWERS SALES PROFESSIONALSCRM software is often referred to as a “Sales Force Automation System” as the software is fortified with multiple features: centralized knowledgebase, activity management, workflows, pre-defined automated responses and processes which augment sales...


    Devesh Bhatt
    19/12/2016 #2 Devesh Bhatt
    #1 deconstruct and simplify in terms of deliverables and interlinkages, very much possible.
    TC West
    19/12/2016 #1 TC West
    It has become so technical and so exacting how does one compete in that environment?
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