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Customer Experience - beBee

Customer Experience

~ 100 buzzes
In this hive you can read and share articles about customer experience and how to raise the quality of it in your company.
Buzzes
  1. ProducerBrandon Marshall
    Speaking the right language
    Speaking the right languageWITTDTJR - You may think that the keyboard of my laptop malfunctioned when I typed that, but at one time in my career, that term meant something to me. To most of you, that term is just a made-up word with not enough vowels. But at one of my...
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  2. ProducerSandra Crowe

    Sandra Crowe

    01/12/2016
    10 Ways to Turn Your Blog into a Lead-Generation Machine
    10 Ways to Turn Your Blog into a Lead-Generation MachineSometimes when I hear companies talking about creating a "machine" for their lead-generation efforts, I think about Dr. Seuss. Specifically, I think about all the fantastical and imaginative machines he created in his 46 children's books--like the...
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    Comments

    Claire Cardwell 🐝
    01/12/2016 #4 Claire Cardwell 🐝
    Thanks for the great tips Sandra Crowe, have shared your article.
    Alexa Steele
    01/12/2016 #3 Alexa Steele
    Sharing this because everyone needs to remember "Solve or share, don't shill."
    Kevin Baker
    01/12/2016 #2 Kevin Baker
    Dr Seuss was fun
    David B. Grinberg
    01/12/2016 #1 David B. Grinberg
    Thanks for the good advice, Sandra. I've shared on three hives for writers/bloggers/publishers. Keep buzzing!
  3. ProducerRay Stasieczko

    Ray Stasieczko

    29/11/2016
    Emotional Collaboration
    Emotional Collaboration “Emotional Collaboration”, transforms an IT Managed Services deliverable, into a mutual awareness of prevention. “All service providers must prevent and quickly respond to their customers’ crises. The depth and severity of the crisis will most...
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    Comments

    Jesse Angeles
    07/12/2016 #7 Jesse Angeles
    Coming from the managed IT services world I love the concept of “Emotional Collaboration”. The IT world is full of "just leave it to me" statements that leave everything on the provider and not on the client. The real deal is to make sure that they own what they have brought on. It makes complete sense to have the client become emotionally involved in the process of their IT. That way the value of what you provide for their company is truly worth more than they pay.

    Great honey @Ray Stasieczko
    Ray Stasieczko
    01/12/2016 #6 Ray Stasieczko
    Thanks for the comments they all add value to the subject.
    Alan Culler
    30/11/2016 #5 Alan Culler
    There are a lot of good thoughts in here, Ray. I like the whole concept of customer selection -it is clear that as service providers we work best with particular clients or customers.
    When a client wants to off-load the entire project to me and treat me as a "turn key vendor" it is a signal that the initiative will be less than optimally successful. In your language, they are not emotionally collaborating with me to think of prevention -what might go wrong and how we might respond eliminate that event or mitigate if we can't prevent it.
    Thanks for stimulating my thinking on this subject.
    Alan
    Irene Hackett
    30/11/2016 #4 Anonymous
    Well said because of the simplicity in fact: business is about people rather than transactions. More attention on the human factors involved in the process - "emotional collaboration" as you wisely refer to it, is what builds trust, closes deals and brings repeat business, brand loyalty.
    Harvey Lloyd
    30/11/2016 #3 Harvey Lloyd
    I like the concept of emotional collaboration, using emotional intelligence. You hint at the fact of trust (my word) in seeking this level of collaboration. This is so important. I find in the business climate of today that we can't achieve this level of collaboration due to systems that are established competitively instead of complimentary. Partnering with two firms and that convergence zone is where we can either be complimentary or competitive.

    Good thoughts, @Ray Stasieczko
    David B. Grinberg
    30/11/2016 #2 David B. Grinberg
    Thanks for the brilliant buzz, Ray. I love that term, "Emotional Collaboration." Very nice!
    Maria Teresa Redondo Infantes
    29/11/2016 #1 Maria Teresa Redondo Infantes
    https://www.youtube.com/watch?v=5npFxSHGmFs

    Felices fiestads de Navidad y Nuevo 2017

    Bendiciones
  4. ProducerJesse Angeles

    Jesse Angeles

    29/11/2016
    Do we offer too much?
    Do we offer too much?Fastest turnaround times? We do that! Lowest prices? Yup that’s us! 24 hour support? How did you know? I list these due to the fact of what we hear in the market every single year. Sometimes we throw up on people (or have been thrown up on) about...
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    Comments

    Jesse Angeles
    01/12/2016 #3 Jesse Angeles
    #1 thanks David for your kind words. Love buzzing in the hives.
    Franci Eugenia Hoffman
    30/11/2016 #2 Franci Eugenia Hoffman
    Honesty and ethics make a good organization. If that's what they're made of, then good for them. If they go overboard in the name of greed, it eventually catches up.
    David B. Grinberg
    30/11/2016 #1 David B. Grinberg
    Nice buzz, Jesse, with good advice. I shared in three hives: "Business" and "Customer Service" and "Customer Experience." I'm also following you now. Keep buzzing onward and upward!
  5. ProducerLianne Rhymes

    Lianne Rhymes

    28/11/2016
    Five Customer Service Steps to Follow
    Five Customer Service Steps to FollowAs a business, managing and training customer service reps can be very tedious, especially if you aren’t exactly sure what your customer wants. It is a bit of a shot in the dark because you never know how a customer is going to react to the way you...
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    Comments

    Peggy Thompson
    03/12/2016 #1 Peggy Thompson
    Great post. It hits the points exactly in order to begin the process for a great customer experience. I agree with listening to their wishes. We have to listen to the customer with the intentions of understanding what the problem is and addressing their personal issue. Thank you!
  6. Producerrajni singh

    rajni singh

    24/11/2016
    AdWords Keyword Strategies for A Winning PPC Campaign
    AdWords Keyword Strategies for A Winning PPC CampaignGoogle AdWords is one of the best mediums to reach & attract customers online. Although it’s easy to set up an AdWords campaign, it’s difficult to get a positive ROI. However, well-defined goals & keyword strategies will improve your PPC...
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  7. ProducerPhillips Campbell
    Top 4 Ways your CRM can use Predictive Intelligence
    Top 4 Ways your CRM can use Predictive IntelligenceDid you know that 86% of marketing executives have already indicated they have seen a positive return on investment in marketing technology and predictive analytics Forbes  Let’s face it! Technology is here and in many aspects leading the...
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  8. ProducerPhillips Campbell
    How to Pick the Right CRM?
    How to Pick the Right CRM?We all know what CRM is. But do we know why we need it? Due to the advancement in technologies and ultra-competitive markets, CRM has matured into a complex, multi-tiered support system. From providing real-time updates to centralizing customer...
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  9. ProducerLianne Rhymes

    Lianne Rhymes

    07/11/2016
    Customer Service During the Holidays: Social Media
    Customer Service During the Holidays: Social MediaAs the holidays near, there are going to be more opportunities to sell products and services as gifts. And while a surge in purchases is expected, you should also expect to start seeing a surge in customer service requests, whether that is through...
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  10. ProducerLorraine Brown

    Lorraine Brown

    07/11/2016
    Customer service lessons from dogs
    Customer service lessons from dogsDogs are some of the most beloved animals on this earth, and even people who don’t like them usually just don’t want to deal with taking care of an animal. How do they get so much love and attention? By marketing themselves like a boss. Here are...
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    Comments

    mohammed khalaf
    07/11/2016 #2 mohammed khalaf
    Very wise counsel. If I may add the mere thought of guests as objects with which one can manipulate in some way is a gross misperception of humanity --ultimately one with such a belief will see that we are only "doing things to ourselves".
    Ben Pinto
    07/11/2016 #1 Ben Pinto
    Cat got my tongue, but I like it.
  11. John White, MBA

    John White, MBA

    01/11/2016
    What to do when it's up to you to deal with a mob of angry zombies. Read it on Inc: http://www.inc.com/john-white/5-ways-to-prevent-one-toxic-customer-experience-from-creating-zombies.html John White, MBA
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    Comments

    Peggy Thompson
    03/12/2016 #1 Peggy Thompson
    Allowing one negative customer experience can cause chaos and havoc for the employees and the customer. You have to show the customer in a firm yet warm and professional manner that you are in control.. You can't allow the customer to see when you are unsure or even wrong. Follow this zombie survival tipsheet and you can save the customer experience.
  12. Oscar Álvarez Våzquez
    Don't forget the thing, your experience builds your memories #UX #CX
    Oscar Álvarez Våzquez
    How One Florida City Is Reinventing Itself With UX Design
    www.fastcodesign.com "Like great companies, great cities need to think about user...
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  13. John White, MBA

    John White, MBA

    31/10/2016
    A fun Halloween post on Inc. today. "5 Ways to Prevent One Toxic Customer Experience from Creating Zombies." Happy Halloween!

    http://www.inc.com/john-white/5-ways-to-prevent-one-toxic-customer-experience-from-creating-zombies.html
    John White, MBA
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  14. Federico Álvarez San Martín
    Stop Making Me Sign Up!
    Federico Álvarez San Martín
    Stop Making Me Sign Up!
    medium.com Installing a new app can be exciting. When you’ve found one that may be just what you need, opening it is like unboxing a new toy. So...
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  15. Federico Álvarez San Martín
    ¿En qué se diferencian la experiencia de usuario y la experiencia del cliente?
    Federico Álvarez San Martín
    Diferenciando Experiencias - Diseño UX. Experiencia de Usuario
    uxuario.es ¿EN QUÉ SE DIFERENCIAN EXPERIENCIA DE USUARIO Y EXPERIENCIA DE CLIENTE? Diferencias de UX y...
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  16. Federico Álvarez San Martín
    Federico Álvarez San Martín
    Diseñar por y para las personas
    uxuario.es Diseñar por y para las personas segĂșn Don Norman. Diseño UX centrado en...
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  17. George Touryliov
    Check out the infographic below for more findings from the report -
    George Touryliov
    The Impact of Bad Customer Service Experiences [Infographic]
    www.marketingprofs.com Customer Relationships - Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from...
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  18. Oscar Álvarez Våzquez
    Amazing
    Oscar Álvarez Våzquez
    video: the building of olafur eliasson's waterfall at versailles
    www.designboom.com olafur eliasson has released a new video documenting the construction of 'waterfall', a dramatic vertical flow of water at the palace of...
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  19. ProducerJavier beBee

    Javier beBee

    18/10/2016
    Your worst customer experience and the lessons learnt in the process?
    Your worst customer experience and the lessons learnt in the process?Recently I had a bitter customer experience. While that left me with a heavy heart the same also made me into thinking .What could be done by organizations to prevent this?Don't start defending/deflecting spontaneously when customers start...
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  20. Oscar Álvarez Våzquez
    Periscope Producer
    Enhancing the experience of #Periscope with high quality vĂ­deo.
    Oscar Álvarez Våzquez
    Twitter Launches Periscope Producer for High-Quality Live Video
    www.brandchannel.com Periscope Producer is a new way for brands such as Louis Vuitton and Walt Disney Studios to share high-quality live video on Periscope and...
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  21. Oscar Álvarez Våzquez
    Estas en ti cada y se desata un incendio, si solo pudieras salvar una cosa ¿Qué te llevarías? #Millennials #ExperienceEconomy
    Oscar Álvarez Våzquez
    How Millennials are driving the experience economy | Relate by Zendesk
    relate.zendesk.com Experiences educate people, help them communicate, and keep them less in debt. Read more about the experience economy and the Millennial...
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    Comments

    Oscar Álvarez Våzquez
    13/10/2016 #1 Oscar Álvarez Våzquez
    Estas en tu casa y se desata un incendio, si solo pudieras salvar una cosa ¿Qué te llevarías? #Millennials #ExperienceEconomy
  22. Bert Purdy

    Bert Purdy

    06/10/2016
    Bert Purdy
    A Chick-fil-A Employee Made My Day
    intentionalemployee.com Chick-Fil-A employees place a huge emphasis on creating a pleasurable customer experience. Today, I had an experience like none before...
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  23. Oscar Álvarez Våzquez
    human towers pile up for the for the 26th concurs de #castells in #catalonia #spain https://t.co/xSLIb3iHuk #creativity #exotic Oscar Álvarez Våzquez
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  24. ProducerJason Martin

    Jason Martin

    30/09/2016
    Getting Intimate with Your Consumers is 100% Necessary
    Getting Intimate with Your Consumers is 100% NecessaryI absolutely love getting intimate with my company's consumers. Stop right there. It's not like that!I could walk into any corporate building in any city, and the marketing and sales teams could tell me all about their target customer age, income...
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  25. ProducerJuan Imaz

    Juan Imaz

    02/07/2016
    beBee, the beginning
    beBee, the beginningIt was the year 1996. The very early days of the Internet in Spain.  I had just sold my first marketing company in Portugal and had some cash to invest.A former friend spoke to me about the Internet as a new media. I immediately saw the...
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    Comments

    Emily Forget (Newbee!)
    03/12/2016 #186 Emily Forget (Newbee!)
    Loved reading this & learning about the early days of beBee in development. Thank you for buzzing. :-)
    Fran Brizzolis
    04/11/2016 #185 Fran Brizzolis
    La foto de la comida me recuerda la peli de Sean Conery y Andy GarcĂ­a... "The Untouchables of Eliot Ness"... Enhorabuena a todos... Es curioso como grandes carreras de Ă©xito comienzan de formas muy parecidas... Gracias por compratir vuestros inicios.
    john king
    04/11/2016 #184 john king
    So many Great achievements, wonderful vision and determination...... you can feel the buzzzzz going global !!
    Andrew Goldman
    04/11/2016 #183 Andrew Goldman
    I've already gone through this post and did it again today. An awesome, inspiring story. Every "No" we hear in life doesn't actually mean "No". Well, It could be for people who said that, but not for ourselves. Never stop, keep going. Focus on the outcome. It's just a beginning. Thank you, @Juan Imaz
    Lisa Gallagher
    04/11/2016 #182 Lisa Gallagher
    #160 a global movement, connecting and caring about everyone! Learning about our likes and difference with enthusiasm and respect :)) #IlovebeBee
    Mohammed Sultan
    04/11/2016 #181 Mohammed Sultan
    Wayne Yoshida.Both @ Juan Imaz and @ Javier beBee thrived for something that worth their strife.What's wonderful about both of them is that they are not presenting their past story and their entrepreneurial skills ,but also positioning the output of their skills and conceive the beBee role for the future and in different boundaries.They try hard to stick the platform in peoples mind all over the world.What can prevent people now from selecting beBee?.When you thrive for beBee,you can thrive for something that can develop your personal and professional reputation and enhance your worthiness in the mind of readers.
    Wayne Yoshida
    04/11/2016 #179 Wayne Yoshida
    Re: @Kevin Pashuk Challenge. @Juan Imaz tells us the great story of beBee and how he connected with @Javier beBee
    debasish majumder
    28/10/2016 #178 debasish majumder
    lovely inspirational post@Juan Imaz! enjoyed read. great endeavor to make beBee platform as one of the best social networking platform. feeling honored to be associated with this unique platform. wish it may make huge impact across the world by having lovely bees to produce high quality honey. buzzing, it is truly buzzing with unique symphony! lovely hives are emerging with resplendent rendition! enjoying the beauty with heart's content.
    Ben Pinto
    18/08/2016 #173 Ben Pinto
    I really liked this story - thanks.
    Jianlan Li
    05/08/2016 #172 Jianlan Li
    I like this great picture so much!
    Lisa Gallagher
    31/07/2016 #171 Lisa Gallagher
    @Steve Brady are they buzzes you've written? Notifications will say, "So and so commented on your buzz," but at this time that can mean a buzz you shared as well. I'm not sure if that may be what's happening to you?
    Lisa Gallagher
    31/07/2016 #170 Lisa Gallagher
    #168 Hi @steve brady, not sure why that's happening. Any ideas @Paul "Pablo" Croubalian or @Federico Álvarez San Martín? Thanks in advance guys!
    Lisa Gallagher
    31/07/2016 #169 Lisa Gallagher
    #165 @Ali Anani, your such a creative thinker (understatement). I will be sure to watch for your buzz as I scroll through my timeline. IF I miss it, please leave a link for me :)
    Steve Brady
    31/07/2016 #168 Steve Brady
    #163 Hi! I'm using the iPad app and I'm having trouble finding the source buzzes that I've received notifications about that other bees have marked as relevant. Any suggestions? Thanks
    Steve Brady
    31/07/2016 #167 Steve Brady
    #83 Hi Lisa. I recently spoke, along with others, at a Symposium in Greece. To my digestive dismay they keep the same hours for evening meals. I'm now back in Australia, and have readjusted well!
    Gerald Hecht
    30/07/2016 #166 Gerald Hecht
    @Ali Anani ;-)#165
    Ali Anani
    30/07/2016 #165 Ali Anani
    I am writing a buzz on how to establish recurring social triads so that each triad will give its best dear @Lisa Gallagher. This is a fractal system as triads are scaled up to higher levels. I believe it is worthy to consider what makes a good triad. I am giving a metaphor to explain and beBee may find tis suggestion useful. The title of the buzz is "Love is to grow less".
    Lisa Gallagher
    30/07/2016 #164 Lisa Gallagher
    #160 Well said @Pamela L. Williams and couldn't agree more !
    Tiina Holli
    29/07/2016 #163 Tiina Holli
    Suggestions for beBee ·

    This hive is for those who have suggestions on how to improve beBee!
    https://www.bebee.com/group/suggestions-for-bebee-051035
    Javier beBee
    29/07/2016 #162 Javier beBee
    #157 @Andrew Books, we will take care of you ! We are beekeepers :)
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