Octopus Tech
4/1/2018 路 29 min read 路 ~10
To Customer Experience and 4 more
Why You Need Empathy in Your Customer Service Team

Why You Need Empathy in Your Customer Service Team

Empathy should not be confused with sympathy which is the recognition of other person鈥檚 problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as...

Lisa 馃悵 Gallagher
11/1/2017 路 42 min read 路 ~100
To Customer Experience and 6 more
The trouble with jargon

The trouble with jargon

Why your customers don't understand a word you're saying - and how to fix it You may laugh, but for over half my life I'd never heard a dog go bow wow.Oh, I grew up around dogs. A beautiful golden retriever, a purebred labrador, and a scattering of...

Nick Mlatchkov

Nick Mlatchkov

In the old days when dogs were not taken care of in flats they're kept mostly as guardians of the family home. Then they used to bark 'bow wow'!

11/8/2016
Alexa Steele

Alexa Steele

Mess? What mess ;-) You might enjoy some of the articles I've written, particularly the one where I took a look at health systems overseas: http://www.thewebsitewordsmith.com/personal-branding-executive-ghostwriting.html

11/8/2016
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David B. Grinberg
28/12/2017 路 28 min read 路 ~10
To Customer Experience and 4 more
Customer Experience is not discovered in a Survey

Customer Experience is not discovered in a Survey

So, the leadership decides to survey their customers; please tell us how we are doing? Most all organization perform this exercise some so much it's annoying and some hardly ever. The results are always the same our customers love us, our customers...

Javier 馃悵 beBee
17/12/2017 路 13 min read 路 ~10
To Customer Experience and 7 more
Amazon Prime, Not Always What It Seems

Amazon Prime, Not Always What It Seems

聽I鈥檝e shopped Amazon for years most without Prime. February of 2017 I decided to join Prime. Great benefits, guaranteed unlimited 2 day shipping on millions of items. There are other benefits but this is the main reason for writing this...

Proma 馃悵 Nautiyal

Proma 馃悵 Nautiyal

I agree, Jim Cody 馃悵 Brand Ambassador. It is rather unacceptable when you pay extra money and still not get the service you signed up for. I avail the Amazon Prime membership in India, and this is the second year I have signed up for the membership. Till date, they have faltered on the delivery date 3-4 times. Although, I got rather agitated and called customer service immediately, I seem to forget all about it once I receive the delivery. But this is indeed something that should be taken more seriously. The subscription is pretty high and they better be accountable for the service they are providing.

19/12/2017
Jim Cody 馃悵 Brand Ambassador

Jim Cody 馃悵 Brand Ambassador

I agree that no one can or has match Amazon in logistics. They are the king and Walmart has a lot of catching up.

18/12/2017
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Jacob Molz
5/12/2017 路 59 min read 路 ~10
To Customer Experience and 1 more
4 PARTS OF A PLATFORM TO ENHANCE CUSTOMER EXPERIENCE (EVERY DAY)

4 PARTS OF A PLATFORM TO ENHANCE CUSTOMER EXPERIENCE (EVERY DAY)

It鈥檚 9:00 AM and you've been on your property since 6:30 AM.Today鈥檚 tasks are already taking a toll on you mentally and physically.You鈥檙e tired and stressed out.Now, you鈥檙e shifting your focus to delivering a break-even customer...

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