Phillips Campbell
6/11/2017 · 27 min read · ~10
Cloud CRM: Myth VS Reality

Cloud CRM: Myth VS Reality

Cloud technology has become ubiquitous. Who hasn’t heard about it? There has been a lot of debate about moving CRM data into the cloud.While most businesses have undergone the transformation successfully, there are still decision makers out there...

Javier 🐝 beBee
9/7/2016 · 67 min read · +600
Customer Relations Management Versus Customer Service

Customer Relations Management Versus Customer Service

MAINTAINING AND GROWING YOUR CUSTOMER BASE REQUIRES MORE THAN JUST PATS AND STROKES...Periodically, I take one of my automobiles in for service, usually to the relevant brand dealership. Inevitably, in this age of paying lip service to customer...

Phil Friedman

Phil Friedman

John, I don't think that I have said CRM cannot be useful. What I've said is that it cannot substitute for genuine Customer Service. Hand holding, back-slapping, and remembering a customer's or client's birthday doesn't make up for failing to deliver what was promised and paid for. Thank you for reading and joining the conversation.

6/1/2017
John Marrett

John Marrett

Re separating Sales and Customer Service: I disagree. If I am an Account Manager who is calling a current client who is having a Customer Service issue with a product that I have sold them previously, I want to know that in advance so that I can mention the status of how the issue is being resolved in my call. I don't want to call the client / arrive to visit them and be blindsided when the client gives me crap over the issue they are having!

19/7/2016
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