logoSign upLog in
Customer service - beBee

Customer service

10K buzzes
Official Customer service hive on beBee. Connect with people in your field and exchange information, knowledge and professional opportunities.
Buzzes
  1. ProducerAaron 🐝 Skogen
    Service
    ServicePreface: Thank you to Kelly Skogen for contributing to this piece, and to Duane France, Pete Hanson and John Henka for the help and support.“Service” (n) is defined by Google Dictionary as “the act of helping or doing work”. Its definition as we...
    Relevant

    Comments

    Pascal Derrien
    24/05/2017 #1 Pascal Derrien
    Awesome article and awesome song choice too :-) Different country different rules and I did not serve either despite being just a few weeks away from being called up in the early 90's, now I live in a neutral country who is proud of all his UN engagement and peace keeping commitment :-) @Aaron 🐝 Skogen
  2. George Touryliov
    Bill Pollock, President Strategies for GrowthSM takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore exactly what the impact of IoT is set to be in 2017…
    George Touryliov
    Market Outlook: The Impact of the Convergence of Field Service and the Internet of Things
    fieldservicenews.com Bill Pollock takes a look at some of the findings of their 2017 Field Service Management Benchmark Survey to explore what the impact of IoT is set to...
    Relevant
  3. George Touryliov
    Tremco manages roofing and building life cycles for customers in all industries across the United States. Their job is to make sure their customers have a roof over their head. In most businesses, a tech running late to a job is an inconvenience. But if a Tremco tech can’t get to a job, their customers buildings’ might not be habitable—and that’s not an option. Read on to learn more -
    George Touryliov
    Tremco Uses Automatic Scheduling to Improve Dispatch | ClickSoftware
    www.clicksoftware.com It's up to Tremco to make sure buildings are habitable. Learn how they use an AI driven schedule optimization to improve...
    Relevant
  4. ProducerPhillips Campbell
    Top 12 benefits of CRM for Salespersons
    Top 12 benefits of CRM for SalespersonsCRM Productivity Statistics:1. 75% of sales managers say that using a CRM helps to drive and increase sales. (Hubspot)2. CRM system adoption increases sales by up to 29%. (Salesforce)3. The average ROI for a CRM system is $5.60 for every dollar...
    Relevant
  5. George Touryliov
    This post is about ridiculous field service stories worth sharing. We could just list good and bad field service practices, but you’d forget them in 15 minutes. Stories, however, stick with you. Moreover, they’ll do a better job of ordering your future experiences. Read on for more -
    George Touryliov
    5 Amazing Field Service Management Stories Worth Sharing
    blog.capterra.com I could tell you some great field service management practices, but these stories from field service experts and technicians do the job...
    Relevant
  6. Producerasmait welde

    asmait welde

    20/05/2017
    Convert OST into PST File
    Convert OST into PST File OST to PST Converter software is the ultimate tool for administrators and technicians that converts the OST file and enables compression and splitting of the file before saving it as PST.With this software you can easy way to convert lost data from...
    Relevant
  7. George Touryliov
    Autonomous cars’ inevitable—and eagerly anticipated—wide-scale adoption is undoubtedly going to transform the field service industry in the years to come. Here are just three improvements both providers and consumers will see -
    George Touryliov
    Autonomous Vehicles | Field Service Management Trends | Field Service Matters Blog
    www.fieldservicematters.com Learn how autonomous vehicles could free up techs for do more in field service and provide faster, better, and stronger...
    Relevant
  8. ProducerWillis Lawn

    Willis Lawn

    18/05/2017
    Commercial Lawn Care Services
    Commercial Lawn Care ServicesWe contract with the following types of commercial customers; Shopping centers, homeowners associations, industrial complexes, casinos, hospitals, schools, churches, movie theaters, restaurants, big-box stores, apartment complexes, office buildings,...
    Relevant
  9. ProducerVlasta Zarska

    Vlasta Zarska

    18/05/2017
    Repair Corrupt Access Database File
    Repair Corrupt Access Database FileUse the latest Access Recovery Tool that easily repairs corrupt MS Access (.MDB or .ACCDB) database file and then recover tables, queries, forms, macros, reports, etc. It also restores permanently deleted data from MDB file of MS Access 2013,...
    Relevant
  10. Lic. Luis Peña

    Lic. Luis Peña

    17/05/2017
    Importante Empresa solicita para su Contact Center:

    "EJECUTIVO TELEFÓNICO EN ATENCIÓN A CLIENTES MEDIO TIEMPO $3800"

    SOLO NECESITAS
    Sexo: Indistinto
    Edad: Indistinta
    Escolaridad: BACHILLERATO TERMINADO (MÍNIMO)

    ¡¡EXPERIENCIA NO NECESARIA!!

    OFRECEMOS:
    Sueldo base: $3,400 MEDIO TIEMPO
    Mas bono por puntualidad 13% = $400
    Mas bono por turno vespertino
    Bonos por referir a tus amigos = $1,200 o $2,400
    Prestaciones de Ley
    Prestaciones superiores
    Capacitación Pagada
    Tarjeta de descuentos
    Convenios con universidades
    Crecimiento profesional y económico a corto plazo

    MEDIO TIEMPO
    LUNES A SABADO
    VESPERTINO

    Lugar para laborar: NAUCALPAN (A 5 MINS DEL METRO TOREO / CUATRO CAMINOS)

    ¡¡¡LLÁMANOS PARA AGENDAR TU ENTREVISTA!!!!
    ¡¡CONTRATACIÓN INMEDIATA!!!
    ¡¡ÚLTIMOS DÍAS!!

    INTERESADOS FAVOR DE ENVIAR SU CV AL CORREO O AGENDA TU ENTREVISTA VÍA TELEFÓNICA
    50621930 EXT. 300125
    5580844315 WhatsApp
    Con Lic. LUIS PEÑA
    Lic. Luis Peña
    Relevant
  11. Lic. Luis Peña

    Lic. Luis Peña

    17/05/2017
    Importante Empresa solicita para su Contact Center:

    "EJECUTIVO TELEFÓNICO EN ATENCIÓN A CLIENTES MEDIO TIEMPO $3800"

    SOLO NECESITAS
    Sexo: Indistinto
    Edad: Indistinta
    Escolaridad: BACHILLERATO TERMINADO (MÍNIMO)

    ¡¡EXPERIENCIA NO NECESARIA!!

    OFRECEMOS:
    Sueldo base: $3,400 MEDIO TIEMPO
    Mas bono por puntualidad 13% = $400
    Mas bono por turno vespertino
    Bonos por referir a tus amigos = $1,200 o $2,400
    Prestaciones de Ley
    Prestaciones superiores
    Capacitación Pagada
    Tarjeta de descuentos
    Convenios con universidades
    Crecimiento profesional y económico a corto plazo

    MEDIO TIEMPO
    LUNES A SABADO
    VESPERTINO

    Lugar para laborar: NAUCALPAN (A 5 MINS DEL METRO TOREO / CUATRO CAMINOS)

    ¡¡¡LLÁMANOS PARA AGENDAR TU ENTREVISTA!!!!
    ¡¡CONTRATACIÓN INMEDIATA!!!
    ¡¡ÚLTIMOS DÍAS!!

    INTERESADOS FAVOR DE ENVIAR SU CV AL CORREO O AGENDA TU ENTREVISTA VÍA TELEFÓNICA
    50621930 EXT. 300125
    5580844315 WhatsApp
    Con Lic. LUIS PEÑA
    Lic. Luis Peña
    Relevant
  12. Donna-Luisa Eversley
    Donna-Luisa Eversley
    Good business ideas need great execution – Marketing And Growth Hacking
    blog.markgrowth.com A ‘memorable’ customer...
    Relevant
  13. Lori Boxer

    Lori Boxer

    17/05/2017
    In this article the author talks about the difficult conversations that can be had during the sales process, and he presents good suggestions on how to emerge from those kinds of situations with relationships in tact. But, a difficult conversation is also sometimes necessary with a current client, not just the prospect during the sales process. Additionally, a 'difficult' client and a 'difficult' conversation with an otherwise not-difficult client (if you get what I mean) also might be necessary from time to time.

    When having a difficult conversation with a client we have to:

    1 - Be clear about the issue we want to discuss.

    2 - Know what our object is going into that conversation.

    3 - Manage our emotions (even if we disagree with the client).

    4 - Be comfortable with silence (and this can be difficult).

    5 - Be consistent: We have to make sure we're being fair in whatever the issue is that brings us to have the conversation. We can't have one set of rules for one client and a different set for another.

    Handling a difficult conversation requires skill and empathy, but ultimately it requires the courage to go ahead and do it.
    Lori Boxer
    7 Ways to Have a Difficult Conversation Without Losing Your Client
    www.entrepreneur.com The customers you value most are often the ones least inhibited about asking more for their...
    Relevant

    Comments

  14. George Touryliov
    Customer loyalty can be like chasing a unicorn - magical, mythical and seemingly out of reach. Read how a top-notch service experience can earn your customer's loyalty.
    George Touryliov
    Field Service News – Customer Experience | Field Service Matters Blog
    www.fieldservicematters.com At many organizations, gaining customer loyalty is like chasing a unicorn - but it's possible to achieve. Learn how service teams can get...
    Relevant
  15. George Touryliov
    Consumers do not view offline and online channels as separate extensions of a brand. Shopping in a store should offer the same experience, information, and product choices as shopping online. Consumers regularly use different channels in conjunction.
    George Touryliov
    Consumer Trends: Connecting In-Store and Online Experiences
    www.business2community.com Consumer Trends: Connecting In-Store and Online Experiences Many organizations have implemented some type of omnichannel engagement strategy to connect with today’s consumers. However, connecting...
    Relevant
  16. ProducerVlasta Zarska

    Vlasta Zarska

    16/05/2017
     Import .ost to .pst
    Import .ost to .pstOST to PST Converter software comes available in free trial version, In Free trial version user can see the preview of all converted emails in preview items, where you can check your emails. * Provides multiple options to save OST items to...
    Relevant
  17. ProducerPhillips Campbell
    4 Practical Tips about Improving Customer Engagement
    4 Practical Tips about Improving Customer EngagementBelieve it or not, customer engagement is the key to your business success. In contemporary times, customer engagement can be regarded as a synonym for successful and ever-growing business. This is because customers are the lifeblood of your...
    Relevant
  18. George Touryliov
    In our study, we polled both consumers and suppliers on their top priorities across communication style, field engineer visits, and expectations for trends and technologies hitting the market in the next five years. We sought to find out just how well service suppliers are meeting customer demands. Without further ado, here are seven must-read insights from the study -
    George Touryliov
    Customer Service Experience – Field Service Management | ClickSoftware
    www.clicksoftware.com Customers are demanding Uber-like tools and service, but are providers keeping up? Learn how field service is changing in the age of...
    Relevant
  19. George Touryliov
    Don't miss our webinar this Wednesday with Black Hills Energy and Ameren. We will discuss utilities challenges and opportunities as well as key field service management issues that are shaping the future of the industry. Register here for free: http://bit.ly/2p3Si9o George Touryliov
    Relevant
  20. ProducerPrecision Farming
    Data Management Services in Agriculture
    Data Management Services in AgricultureYields monitors, as well as many other precision ag monitors, can make some very nice looking maps with a lot of information. Many producers do not fully understand the benefits that this data can bring to their operation. Most producers believe...
    Relevant
  21. George Touryliov
    The lost value to manufacturers of machine downtime is extremely high. It is not atypical for a manufacturer to lose hundreds of thousands of dollars a day in lost revenue due to machine downtime. Michael Blumberg, President of the Blumberg Advisory Group looks at how Augmented Reality can quickly become a standard part of the very fabric of field service delivery…
    George Touryliov
    Augmented reality delivers a new standard of service to industrial machinery manufacturers
    fieldservicenews.com Michael Blumberg looks at how Augmented Reality can quickly become a standard part of the very fabric of field service...
    Relevant
  22. George Touryliov
    Within the last 12 months we have seen a sudden rush of M&A activities within the field service sector with many major brands including ServiceMax, ClickSoftware and most recently ServicePower all being acquired. So why the field service sector suddenly become such a hotbed for investment has and what does it mean for the innovation in our industry?
    George Touryliov
    Mergers and Acquisitions: Why has field service management become a hot ticket for investment?
    fieldservicenews.com Why has the field service sector suddenly become such a hotbed for investment? Kris Oldland, Editor-in-Chief, Field Service News...
    Relevant
  23. Philip Calvert

    Philip Calvert

    11/05/2017
    Is your Social Media content part of your customer experience? Use Social Media to roll out the red carpet for your clients...

    Enjoy the video and get a copy of my new full length eBook: LinkedIn Secrets - The Blueprint for Growing your Business with Social Media. Click here https://linkedinsecrets.guide/ideas
    Social Media Minute: Roll Out the Red Carpet for Your Clients | Social Media Speaker
    Social Media Minute: Roll Out the Red Carpet for Your Clients | Social Media Speaker www.philipcalvert.com Social Media speaker Philip Calvert shares tips on how to use Social Media to surprise and delight your customers. Book Philip to...
    Relevant
  24. ProducerPhillips Campbell
    Tips to increase User adoption for your CRM
    Tips to increase User adoption for your CRMIt’s always exciting when you first implement a CRM at your company. After its implementation, you start expecting that your business will immediately get more customers and grow at a good pace. There is no magic to it. It isn’t that easy and it...
    Relevant
  25. George Touryliov
    When looking through the list of topics discussed in most field service conferences it seems that there is one area that is often heavily overlooked – which is namely the topic of parts distribution. So often we talk about the importance of getting the right engineer, with the right skills to the right job and getting them there on time. Of course it’s all a moot point if they don’t have the right parts needed to complete the job.
    George Touryliov
    Why we must pay more attention to parts management
    fieldservicenews.com Kris Oldland, Editor-in-Chief Field Service News asks isn’t it about time we learnt to manage spare parts as well as we can manage the mobile workforce? When looking through the list of topics discussed in most field service conferences it seems...
    Relevant
See all