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Customer service - beBee

Customer service

10K buzzes
Official Customer service hive on beBee. Connect with people in your field and exchange information, knowledge and professional opportunities.
Buzzes
  1. George Touryliov
    SLAs can be the backbone of customer support relationships between two companies. Let’s take a closer look at SLAs and, more importantly, how to manage them efficiently so they become an asset instead of a liability…
    George Touryliov
    Understanding B2B Service Level Agreements (SLAs) in Customer Support and How to Efficiently Manage Them
    www.business2community.com Keeping up with customer demands can be difficult. That’s why when two companies decide to do business, they often work together to create Service Level Agreements (SLAs) that outline what is...
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  2. Steve DiGioia

    Steve DiGioia

    25/03/2017
    Never Miss a Post - Subscribe to my Newsletter
    Steve DiGioia
    Steve DiGioia.com
    buff.ly Steve DiGioia.com Email...
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  3. George Touryliov
    Learn how service companies can begin to tackle the aging workforce challenge. (This is part 3 of our 4-part series on field service talent.).
    George Touryliov
    Field Service Talent Shortage | Challenges of an Aging Workforce
    www.fieldservicematters.com Companies are struggling to find new talent as their workforce ages. Learn how field service organizations can tackle the aging workforce...
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  4. CRM ASIA

    CRM ASIA

    24/03/2017
    Things to Consider while Implementing CRM Training Solutions http://www.crmasia.org/things-consider-implementing-crm-training-solutions/CRM ASIA
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  5. Kirk Rhoads

    Kirk Rhoads

    23/03/2017
    Kirk Rhoads
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    Comments

    Aleta Curry
    25/03/2017 #10 Aleta Curry
    #9 True enough., Ben. I never got the impression that I liked him as a person. I'd be like Lady Astor!
    Ben Pinto
    25/03/2017 #9 Ben Pinto
    You betcha Aleta, as he was a terrible government employee that was lucky to get second, third... chances, etc.; though, in the end a huge success! #8
    Aleta Curry
    25/03/2017 #8 Aleta Curry
    If Sir Winston didn't say that, he should've.
    Aleta Curry
    25/03/2017 #7 Aleta Curry
    #4 Yeah, but nothing ventured....
    Aleta Curry
    25/03/2017 #6 Aleta Curry
    I Sir Winston didn't say that, he should've.

    That's great!
    Dr. Luis Suarez
    25/03/2017 #5 Dr. Luis Suarez
    Indeed!
    Gerald Hecht
    24/03/2017 #4 Gerald Hecht
    #3 yes...that can lead one down both 1) roads best taken and 2) roads probably resulting in failure to return.
    Zacharias 🐝 Voulgaris
    23/03/2017 #3 Zacharias 🐝 Voulgaris
    Basically a matter of detachment and zest working in tandem
    Gerald Hecht
    23/03/2017 #2 Gerald Hecht
    No --despite occasional appearances of the demanding black dog...he never seemed to lose his enthusiasm...even (when "head"of the Royal Admiralty in WWI) for the most foolhardy and ill-advised actions.
    abhishek shah
    23/03/2017 #1 abhishek shah
    So right
  6. George Touryliov
    Diebold Nixdorf faces a high volume of service tickets (about 10 million per year) and aggressive SLAs. Find out how they used ClickSoftware's workforce management solutions to help.
    George Touryliov
    How Diebold Nixdorf Improved Scheduling and Visibility for Customers
    www.clicksoftware.com Diebold Nixdorf faces a high volume of service tickets and aggressive SLAs. Find out how they used ClickSoftware's workforce management solutions to...
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  7. ProducerSteve DiGioia

    Steve DiGioia

    23/03/2017
    Here’s 8 Ways Great Customer Service is Just as Special as Your BFF
    Here’s 8 Ways Great Customer Service is Just as Special as Your BFFAs a kid growing up in Brooklyn New York I spent countless hours with my best friend.  We were neighbors and always together.  Whether going to the movies, playing ball or doing other “kid stuff”, we had great times together. Moving forward...
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  8. Kirk Rhoads

    Kirk Rhoads

    22/03/2017
    Kirk Rhoads
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    Comments

    Adam Weedy
    22/03/2017 #1 Adam Weedy
    Fantastic quote! Most people in Corporate America have developed an outstanding perception of their value, while their employee's know the real story.
  9. Kirk Rhoads

    Kirk Rhoads

    22/03/2017
    Kirk Rhoads
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  10. George Touryliov
    Follow these four tips to get the most out of your remote customer service team -
    George Touryliov
    4 Effective Ways to Run Your Remote Customer Service Team
    www.business2community.com Having a remote customer service team for your company brings its own unique benefits and challenges. Your company can provide customer service using the power of the web, without employees coming...
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  11. George Touryliov
    How to Improve Customer Experience in Field Services Organizations
    Join us for a free informative 45 minute webinar hosted by PeopleMetrics.
    April 27, 2017 | 11:00am EST or 2:00pm EST
    Register Now - http://bit.ly/2nm6X1Q
    George Touryliov
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  12. George Touryliov
    You might be wondering why capital equipment manufacturers (CEMs) are trailing in customer experience despite being leaders in tech adoption and first-time fix rates. Here are some challenges that CEMs are facing.
    George Touryliov
    Capital Equipment Manufacturers & Customer Experience | Field Service Matters Blog
    www.fieldservicematters.com When it comes to technology adoption and first-time fixes, CEMs lead the way. But when it comes to customer experience, they fall behind. Here's...
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  13. ProducerDebbie Jollie

    Debbie Jollie

    22/03/2017
    Understanding who your customers are determines business success
    Understanding who your customers are determines business successAs a marketing lecturer I always tell my students that it makes no sense to develop a product with the best packaging and design and don’t know who will purchase the product from you and continue to give you repeat business.An ideal customer to your...
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  14. ProducerRod Loader

    Rod Loader

    21/03/2017
    What Teens Taught Me About Customer Service
    What Teens Taught Me About Customer ServiceSince my early 20's I have spent many years involved with church based Youth groups, in a variety of locations and churches. Spending time with young people aged from 13 to 18 can be both challenging and rewarding. Customer service is not the first...
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    Comments

    Rod Loader
    22/03/2017 #6 Rod Loader
    Thanks for sharing your thoughts @Harvey Lloyd. The best thing I did was to stop being controlling and start being interested. Like you 99% of the time I never saw the harvest and yes, many times the seeds were cast in the thorns. It has definately been a huge influence on how I treat all people now.
    Rod Loader
    22/03/2017 #5 Rod Loader
    Thanks @Aleta Curry. I did change the second heading twice but always came back to what I have. I think I liked the fact that people could read it with a different meaning. It makes people stop and think about what I'm writing. #3
    Harvey Lloyd
    22/03/2017 #4 Harvey Lloyd
    The word control was a big part of my life in the early stages of our business. I thought that with the right matrix you could make anything happen. I soon learned through the university of hard-knox's that influence was all i had. The customer has control. Certainly had control of whether to do business with the customer, but that was purely a no deal situation. Not really good for business.

    I am in a business where, like your youth groups, we influence students daily. We accept them as they are and our hope is that we planted a seed. 99% of the time we never are at the harvest of that seed. Sometimes we hear that the seed was cast within the thorns. We know our job is to cast regardless of the harvest. That seed might hit one that grows to be what was intended.

    Customers are not much different. We have influence in the moment we have with the customer. Plant the seed. I believe in our efforts to control rather than influence we don't prepare the ground for the planting. We find many customers looking for something that doesn't exist, or are coming to us because a failure at another agency and many reasons that tell us the ground is not fertile for us to plant either.

    We influence the goals, objectives and the customers specific needs first, then we plant the seed of sales. Don't plant before its time.

    Great post. If i may, Your youth group engagement was/is preparing the soil for what will come later as a great seed of growth in each you cross paths.
    Aleta Curry
    22/03/2017 #3 Aleta Curry
    Love it, @Rod Loader. Very forthright article.

    If I may: I'd change the second sub-heading to something that means 'we can't discriminate'. When I first read the paragraph's title, I thought you meant something quite different.
    Rod Loader
    21/03/2017 #2 Rod Loader
    @Lisa 🐝 Gallagher, being involved with Youth groups is definitely one of the most rewarding things I have ever done. As you say, we can only do our best and hope we have a positive influence. #1
    Lisa 🐝 Gallagher
    21/03/2017 #1 Lisa 🐝 Gallagher
    Hi @Rod Loader, how cool that you have been involved with youth based groups! I have to say, there may be many you made an impact on but they weren't aware of the impact until they entered their adult years. What a great philsophy you use when you gauge youth groups with customers while doing business. It's true, we can't please everyone, all we can do is try and do our best.
  15. ProducerPhilip Calvert

    Philip Calvert

    21/03/2017
     Why Would a Brand NOT Respond to a Customer Complaint made on Social Media?
    Why Would a Brand NOT Respond to a Customer Complaint made on Social Media?Over the last two years I’ve been speaking at a number of Customer Service and Customer Experience conferences in the UK, Italy, Spain and Portugal.I was invited to speak about best practice in how companies, organisations and brands can use Social...
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  16. George Touryliov
    Is Google Glass how all Field Service Wearables Will End? Here’s how wearables can positively impact field service in the coming years.
    George Touryliov
    Field Service Wearables – Field Service Trends | ClickSoftware Blog
    www.clicksoftware.com Wearables are all the rage. Why haven’t they taken off in field service? In this post, we discuss how wearables will truly impact field service...
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  17. ProducerPhillips Campbell
    CRM & Big Data Analytics
    CRM & Big Data AnalyticsThe Importance of Big Data: “There were 5 exabytes (1 Exabyte= 1 billion gigabytes) of information created between the dawn of civilization through 2003, but that much information is now created every 2 days.” – Eric Schmidt, of Google, said...
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  18. George Touryliov
    With customer satisfaction being closely tied to revenue, delivering on the expected service plan is essential. These four steps, mixing technology and process, will help keep service jobs on track—and your customers happy.
    George Touryliov
    www.fieldservicematters.com Disruptions in your daily field service plans are inevitable. Luckily, anyone can master optimized scheduling and minimize the impact of unplanned...
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  19. ProducerLianne Rhymes

    Lianne Rhymes

    20/03/2017
    AI Chatbots Offer Healthcare Advantages
    AI Chatbots Offer Healthcare AdvantagesAI chatbots are making waves when it comes to healthcare. Healthcare is a demanding profession because unhealthy patients are demanding. When people are sick, they want to know why and how they can get better. Infections left unattended can turn...
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    Comments

    Brian McKenzie
    20/03/2017 #1 Brian McKenzie
    Their interface will have to be HIPAA compliant for US use.....I am betting it is not.
  20. Philip Calvert

    Philip Calvert

    19/03/2017
    "Customer Experience (CX) remains the top driver of digital transformation"
    Philip Calvert
    2016 State of Digital Transformation
    linkis.com "Efforts in customer experience often serve as the heart and soul of digital transformation." - Brian...
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  21. George Touryliov
    To help you in your quest to provide your customers with the best support you can offer, we’ve highlighted a few things you should keep in mind when implementing your customer care chatbot. Learn more -
    George Touryliov
    Customer Service Chatbots Give You A Business Edge
    www.business2community.com Customer expectations are higher than ever, and the chatbot has increased these significantly. Your customers now want an immediate response from your brand. They want you to give them fast and...
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  22. ProducerPhilip Calvert

    Philip Calvert

    18/03/2017
    You know your Customers – but do you know your social media Followers?
    You know your Customers – but do you know your social media Followers?Whilst I’m the first person to extol the benefits of Social Media and Content Marketing, I’m also at the front of the queue to highlight the benefits of ‘live marketing’ through speaking, running seminars, hosting workshops and attending networking...
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    Comments

    Philip Calvert
    18/03/2017 #2 Philip Calvert
    #1 Thanks for your thoughts Gabriel
    Gabriel Gheorghiu
    18/03/2017 #1 Gabriel Gheorghiu
    I don't think we know either very well
  23. ProducerNick Kossovan

    Nick Kossovan

    17/03/2017
    Is Sales a Dirty Game or Are The Wrong People Trying to Do It?
    Is Sales a Dirty Game or Are The Wrong People Trying to Do It?With news media chomping at the bit to deliver sensationalism and support causes that will endear readers and thus get them engaged, a disgruntle employee can do a lot of damage to a company's reputation.Currently, Canadian banks are taking public...
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  24. Kirk Rhoads

    Kirk Rhoads

    17/03/2017
    JFK's brief remarks departing from Galway, Ireland June 1963 https://www.youtube.com/watch?v=x2NsakfcN_cKirk Rhoads
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  25. April Lynn

    April Lynn

    17/03/2017
    Customer-First Marketing: The argument for sending your customers non-transactional emails in two case studies- #inProgress
    http://sherpablog.marketingsherpa.com/email-marketing/non-transactional-emails/
    t.co While sending ‘ask’ emails might be a basis of your email marketing efforts, it’s important to remember that value is what keeps people engaged. By...
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