- Producer17/10/2017How to Communicate Effectively With Your CustomersDo you invest a lot of time teaching your staff?Now, do you invest enough time training them on how to communicate effectively with your customers?With so many things going on at your property and the possibility of turnover, you’re challenged with...
- Producer17/10/2017How Data Savvy Brands Get to Know Their Customers to Gain Their LoyaltyBrand loyalty is evolving, and the emphasis is squarely on the consumers rather than the brands these days. Customers expect you to know them better than they know themselves and to treat them like the unique individuals they are. But this can be...
Comments17/10/2017 #3 David B. GrinbergThanks for another excellent blogging buzz, John. I love your infographics, in addition to your wonderful writing. I'm wondering if you have any unique insights into how brand loyalty and customer service issues differ from Generation Z compared to their Millennial predecessors?17/10/2017 #1 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorYou nailed it with this post, @John White, MBA. Repeat customers are the bread and butter for a business. In the insurance industry, we consider renewals our bread and butter. Those special touches, even if it is just a thank you note, goes a long way.
- Producer11/10/2017How can I Troubleshoot my Brother printer that's offline and Wireless? The mere mention of Brother Printer does reflect perfection of the highest order. Under no circumstances even the professionals of Brother Printer are looking for easy channels. Simple reason for this is that walking on bed of roses is not going...
- Producer10/10/2017A Psychologist's Advice to Great Customer Relationships There are certain customer service skills that every employee must master if they want to keep up with current customer service trends.I don't know about you but some of my personal customer journey's mirror a horse and buggy during a Nascar race.It...
Comments11/10/2017 #10 Sabrina Cadini, Live Streaming Wedding EntrepreneurExcellent article, Dorothy! Customer service is extremely important for my business, and I completely agree on all points - especially positive language, calming presence, and willingness to learn.10/10/2017 #9 Dorothy Cooper#6 You are correct but I think many entrepreneurs forget they need to offer value and customer service is king when selling a product or service. I am thinking of a startup idea to hire a customer service which intervenes on behalf of customers or brands when there is a high-degree of conflict. A negotiation service or mediation to iron out the wrinkles. David thanks for the great feedback as always.10/10/2017 #6 David B. GrinbergWow, Dorothy, that's certainly a broad list of admirable skills. Someone with all those traits would be like a customer service rep from heaven. Unfortunately, few customer service reps have mastered most of these important attributes in today's mobile, digital and virtual Information Age -- where speed too often supersedes actual customer service.
Also, as a professional communicator, I would emphasize the importance of customer service reps paying more attention to learning "soft skills" which are essential for efficiency, effectiveness and enhancement of the overall customer experience. Moreover, business owners and managers/supervisors need to reiterate the age-old adage that, "Customer is King!"
Thanks for the good blogging buzz!10/10/2017 #2 Kevin BakerSEO Score and Keywords
psychologist's, advice, customer, relationships,
5 good title words
psychologist's : at position 0
advice : at position 1
customer : at position 2
relationships : at position 3
customer : at position 4
5 result at end title
found in title : customer = 3 times found in description
found in keywords : customer = 3 times found in description
found in keywords : service = 3 times found in description
found in keywords : skills = 3 times found in description
77 total good description words
11 result at end description
found in title : customer = 48 times found in content
found in keywords : customer = 48 times found in content
found in keywords : service = 25 times found in content
found in keywords : skills = 14 times found in content
found in keywords : employee = 4 times found in content
937 total good content words
Over all score is 80.5
Score higher then 60 should get to most popular and viral results.
Score higher then 80 will get viral search engine results.
This is a guideline only.
- Producer04/10/2017Make the Deal: But Don't Sell Your Sister!After four decades of selling I try to educate sales people with what I call the “DNA of Sales.” I often pose some food for thought as to the origin of selling and why do each of us have reactions to selling and being sold? That being said, I’m...
Comments06/10/2017 #34 Lisa 🐝 Gallagher#33 Local, small town @Chas ✌️ Wyatt. Even then, they are a rare commodity. I must admit when we first sat down he tried to offer MUCH less for my Audi, and I got up and said, "I'm out of here." He looked dumb founded and said, "wait, don't leave, what can I do for you?" I told him he can give me what my Audi is worth because I came in with black book, TMV and KBB prices printed off- he went back to his manager with my paper work and came back out with the price I wanted for my Audi- it was in excellent condition. It was actually HIS manager giving him a hard time. Once we got over that hump everything else went smooth. I could tell his heart was in the right place and he wanted us to walk out happy along with still making some money on his end. I respected that he went back in and came back with numbers that were where they should have been, including the new car we were purchasing. Car shopping is one of my least favorite things to do.06/10/2017 #32 Dave Worthen@Lisa 🐝 Gallagher Hi Lisa! What a great example of what I talk about in my article. Sales kept honest and straight is actually a great experience because one did come to buy. And if that is kept real, then you’re glad you bought. It’s funny, I’ve been buying my cars from the same dealership BECAUSE of the salesman. Thanks for stopping by and commenting.06/10/2017 #31 Lisa 🐝 Gallagher@Dave Worthen, while I was reading this it made me think of car sales. I love when the sales person tells the truth, doesn't over inflate (because consumers do their homework) and the transition is smooth. I never look back with the exception of hoping that same person is still employed at the dealership the next time I want to do business. He made money and I bought a car for the price it was worth, not something that was over inflated like a sales persons ego can be at times. Just keeping it real on a human to human basis makes all the difference.05/10/2017 #26 Mamen 🐝 Delgado#15 My pleasure @Dave Worthen!! A few weeks ago I discovered the book "Selling is Human" by Daniel Pink. Great ideas on the book, specially to leave apart the prejudices about selling. Love the idea of the DNA, I always talk about the "DNA of the entrepreneur". 😉05/10/2017 #24 Larry Boyer, 🐝 Brand AmbassadorGreat perspective. It's fascinating how the origin of words, even if we're not aware of it, really impacts us. I love the ending perspective : " Selling is simply ensuring that your product or service is exchange in abundance. . .
Thanks Lupita for the tag on LinkedIn.05/10/2017 #21 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.#20 I love that road too @Dave Worthen, I am ready for it now.05/10/2017 #20 Dave Worthen#18 Thank you, @Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.! I’m glad you liked the exchange in abundance part. I live my life by that motto.05/10/2017 #18 Liesbeth Leysen, MSc. Brand Ambassador beBee, Inc.I love that remark "Selling is simply ensuring that your product or service is exchange in abundance", you get a "wow" for that @Dave Worthen thank you for that05/10/2017 #17 Ali 🐝 Anani, Brand Ambassador @beBeeThank you @Lupita 🐝 Reyes for tagging me to this wonderful buzz.
@Dave Worthen- it is the first time I read a buzz by you, but surely not the last. I enjoyed your thinking. If you are "selling" this buzz to your readers then I tell you you sold it with no "cracks" in the foundation.
- Producer04/10/2017How Big Networks Keep Their Clients in OrderWhen it comes to its publishers, Mobobeat boasts with getting the top conversion deals at a global level with the best payouts. But getting there wasn't an easy journey, so I asked Tyrone D’Souza, Managing Director & Partner of Mobobeat, how...
- Producer04/10/2017What to Look For in a Torque Wrench SetA spanner or off and on referred to as an adjustable wrench even monkey wrench, is the most widely used device for gripping, attaching and unbolting nuts. The spanners that have flexible jaws are commonly called crescents in USA. ...
- Producer27/09/2017Sourcing cannabis seeds made easyI used to have a tough time in the beginning when I started cultivating cannabis at home. The reason being that I was not able to find the best cannabis seeds. First of all I was making all the wrong choices when it came to the genetic strains and...
- Producer23/09/2017Choose the right excavator bucket for the right jobIt is very important to choose the right kind of tool for the right kind of activity. One would agree that both the sword as well as the needle are sharp and pierce. However, when you need the needle to sew up things, the sword would be of no use....
- Producer19/09/2017You're In Sales Too (Whether You Like It or Not)I bravely walked in through the front door right past their "No Soliciting" sign and up to the front desk. It was a cold call. I felt so cool standing there with my BlackBerry 8700 in hand (later versions even had a color screen!).It was early in my...
Comments21/09/2017 #8 Devesh 🐝 BhattIf i am in sales and i help earn revenues, where is my incentive?
If i do not deliver in my core function but deliver in sales, isn't it time i shifted to the sales department?
If i am in sales and doing well in sales, why am i the first one let off when the company is havimg a rough time?
Enjoyed your article and i very well understand what you are saying.. but these questions popped up20/09/2017 #5 Jerry FletcherJohn, Brilliant. In the past week I've seen the results of what I've been calling "sales with a customer service viewpoint" work wonders. One start-up I'm working with was just offered several million dollars if they will sell to a multinational manufacturer that because of traditional distribution has no contact with end users of their products. The start-up will give them the contact they haven't had for a quarter of a century. Another client, a consulting firm had not contacted people requesting resources from their web site. One thank-you e-mail generated two requests for face-to-face meetings. One of them closed for a five figure engagement.
The secret is that you and your company are always in the public eye.20/09/2017 #4 David B. GrinbergThanks for more good advice per this blogging buzz, John.
As Shakespeare famously wrote, "All the world's a stage and all the men and women merely players." Thus, even if you don't have professional sales training or experience, you can still act like you're a salesperson. It's also been said the much of sales is selling oneself (personal branding).
Also, regarding your past rude encounter, it's always best not to "burn bridges" as they say. To the contrary, being courteous, cordial and polite will usually go a long way and may even boomerang in your favor going forward.19/09/2017 #2 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorExcellent points made @John White, MBA. The receptionist, whether it be a greeter at a front desk or a person that takes the initial phone calls is the first impression for the organization's clients or potential clients. Respect should be shown for anyone that approaches a front desk. There's no excuse for rudeness in our competitive world19/09/2017 #1 Oscar MartínezI used to work in a laptop repair shop and the service was so bad. Slow, effectiveness was under 65%, and our workshop was doing the opposite that we were telling to the customers. But people kept coming during the two years that I worked there. I was always answering the phone nicely. The emails were fast and politely answered and at the store I was always treating people as if they were my family.
When I sent an email anouncing that I was leaving the company, a really good customer wich had a huge company told me not to do it, because I was the main reason for him to keep working with us.
Not the service, but the treatment.
Thanks for sharing this with us.
- 19/09/2017Many Businesses Have a Work Bully, Is It You?
- 18/09/2017Customer Experience and The CEO’s Courage (or Lack Thereof)
- Producer16/09/2017Brand Loyalty is Not Dead (It Merely Shifted)If you ask people this question, you are likely to get a lot of heated responses. Never mind that people generally pick a cell phone manufacturer and stick with it for years out of the need for seamless transitions.But most people will tell you...
Comments29/09/2017 #15 Barbara HensleeThe death of brand loyalty can be attributed greatly to the world wide web. Our grandparents didn't have the benefit of researching and comparing products as easily as we can on the internet. Sure, they could compare and discuss with their local community: Fence talk, church socials, barfly chat. Today, we have access to infinite reviews, discussion forums and a multitude of purchasing channels. Gramps' choices were slim. Great buzz...sharing broadly.17/09/2017 #12 Sadman IshrakJohn! Your writing is amazing by itself and yet you added an infographic to add more value to the content. Thank you for sharing such great content.
But how can startups get a share of the market and dominate it? Like such a high percentage of millenials are loyal to the brands that they grew up with.17/09/2017 #11 Jerry FletcherGreat recap John. The infographic alone is worth extended viewing. You can't buy brand loyalty as the users of loyalty programs found out the hard way. That is particularly true for small and medium size businesses. Repeat purchase is the original metric of brand loyalty and should be the one sought out by entrepreneurs. That, of course, assumes you have a product or service which can be purchased multiple times. All things are no longer equal and the availability of a larger information base of consumers viewpoints have (and will continue to) make developing repeat purchase harder than it was in the past.
We've actually come nearly full circle. The product or service must be better than other offerings. Customer service must be on par or better. Communications about the product or service must be built on trust, not spin. Price may not be as much of a factor. Once again, Loyalty must be earned.16/09/2017 #9 Lisa 🐝 GallagherWell, well.. this was packed full of info with the back links @John White, MBA, thanks. I had to stop and think for a second if I'm loyal to one brand anymore? I think the only thing I may be loyal to would be certain brands of food(s) I buy. I admit, I go for products that are within my budget vs. brand name in *most* cases. When it comes to a larger purchase IE: Cell phone or a PC eg, I will compare brands but I won't go with a generic. Great info graphic, a lot of work went into that! As for the cell phones and bitcoin- wow... that was news to me! I don't buy bitcoins, I'd be curious to know if others have purchased? Honestly, I don't know much about them?? Should I be embarrassed to admit that? Tide, I think everyone purchased Tide from the time I could remember through the 80's. Hey I will go for generics now.. most of them are made by brand name companies anyhow. Very informative, thanks and shared!16/09/2017 #8 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorGreat piece, @John White, MBA. There is so much competition today that I feel that many go for the best deal. Plus, there are so many brands to choose from so why not try something new. I agree with @Debesh Choudhury, it's not practical to stay with one brand.16/09/2017 #7 Proma 🐝 NautiyalThank you for this insightful buzz, @John White, MBA. This is something that hadn't crossed my mind. I guess I am an example of that millennial who went from brand loyal to choosing from different brands, per market offering.
Brand loyalty is a difficult-to-achieve concept these days, thanks to the strong competition each company faces in the market.
If a company can get its customers to become its ambassadors (by providing them with consistent service and quality product) it can generate rich reviews which will add to its customer base and numbers.
But then again, it has to satisfy the three conditions of: right pricing, functionality/usability, and ease of access. Not an easy task.16/09/2017 #6 Drea BellWow! I love this article! It's spot on in a lot of ways. I would say, some of these brands gain more success becuz they go beyond the typical "weird and funny," they try and become apart of the a cause and emerse themselves into a specific cluture...But EVEN that, a lot of millennials would be disinterested in. Becuz what's popular is actually finding the hidden gems or what's different than the social norm, like going to the thirft store, goodwills, listening to underground independent music, supporting the ma' n pa shops, being educated on how the foods and clothes are really being made...for example
- 14/09/20179 benefits of cloud based project management software9 benefits of cloud based project management softwarewww.proofhub.com 60% of the businesses utilise cloud-technology in the world. Let us look at the 9 benefits of cloud based project management...
- 14/09/2017“We are sun and moon, dear friend;
we are sea and land. It is not our purpose to become each other;
it is to recognize each other, to learn to see the other and honor him for what he is:
each the other’s opposite and complement.”image-store.slidesharecdn.com
- Producer13/09/2017Torque Wrench most Useful Device in Automobile IndustryIf you have at any point loosened lug nuts on an automobile, to pull out the wheels or tightened them, subsequent to putting the wheels on, you have most likely employed a torque wrench. All things considered, let me reword; if you have at...
- 12/09/2017Most lost business comes from the customer we haven’t serviced or were even aware of. The customer expected service and received none so they went elsewhere. When employees are more focused on personal or administrative tasks that take them away from the service floor where the sale is made, we shouldn’t wonder why our revenues fall.Are Your Service Employees No Better Than a Statue in the Park? - Steve DiGioiastevedigioia.com How many lazy employees do you have that don't help the customer? Are your service employees no better than a statue in the park - and give statue...
- 09/09/2017Customers Want Personalized Service, Agree?How to Personalize Service in Today's Technological World Visit http://stevedigioia.com LinkedIn: http://www.linkedin.com/in/stevedigioia Twitter: https://twitter.com/stevedigioia Google+:...