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Customer service - beBee

Customer service

9K buzzes
Official Customer service hive on beBee. Connect with people in your field and exchange information, knowledge and professional opportunities.
Buzzes
  1. ProducerPaul Kearley 🐝
    Your Customers Deserve More
    Your Customers Deserve MoreThere is a Canadian soldier who was a veteran of Afghanistan and was suffering from PTSD. This man has a service dog, similar to a seeing eye dog, that helps to calm him when he is feeling nervous and under attack from the disease.So, here’s the...
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  2. ProducerEddie Garrison

    Eddie Garrison

    17/01/2017
    Utilizing Social Media for Customer Service
    Utilizing Social Media for Customer ServiceHaving a successful Social Media presence for your brand is about more than just creating engaging and creative content to post to your Social Media platforms.These days, companies need to utilize the power of Social Media as a customer service...
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    Comments

    Bill Stankiewicz, 🐝 Brand Ambassador
    17/01/2017 #7 Bill Stankiewicz, 🐝 Brand Ambassador
    Great post here @Eddie Garrison and thx for sharing@Federico Álvarez San Martín, great info & we will share on our business networks.
    Jan 🐝 Barbosa
    17/01/2017 #6 Jan 🐝 Barbosa
    Twitter has been so far one of the best working for me for customer service.... The response times are fast !!!
    Javier 🐝 beBee
    17/01/2017 #5 Javier 🐝 beBee
    very interesting ! thanks for sharing it ! Welcome to beBee @Eddie Garrison !
    Eddie Garrison
    17/01/2017 #4 Eddie Garrison
    👍👍👍 Thank you!
    Eddie Garrison
    17/01/2017 #3 Eddie Garrison
    Thank you very much, Jeet!
    Jeet Sarkar
    17/01/2017 #2 Jeet Sarkar
    A very good and well written post regarding customer interactions in the social networking platform . thank you for sharing this buzz.
    David B. Grinberg
    17/01/2017 #1 David B. Grinberg
    Nice buzz, Eddie, with good points and important insights. I've shared this on three hives: "Customer Service" and "Social Media" and "beBee in English." Keep buzzing!
    cc: @Jan 🐝 Barbosa
  3. George Touryliov
    Price and product can be duplicated, but a strong customer service culture can't be copied. Read on for 20 best practices to build a highly successful customer service engine: http://sforce.co/2jhXIvk George Touryliov
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    Comments

    Erroll -EL- Warner
    17/01/2017 #1 Erroll -EL- Warner
    To have great customer service there must be well trained and qualified workers. They must have comprehensive product knowledge. There must be vendor training. Micro management should not be tolerated. Micro management is a very costly scenario with huge turn over and the lost of talented and skillful workers. Associates should be properly rewarded and compensated. Management should be opened to feedback and welcoming to effective communication.
  4. ProducerRobin Barton

    Robin Barton

    15/01/2017
    Take a Chance on Me! (Robin's Nest)
    Take a Chance on Me! (Robin's Nest)Will you take a chance on me? On my voice? Time is precious,  and how awesome would it be if you took the time to read my words, and maybe even apply some of what I've learned in the working world. I know myself...every follower, every like, will...
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  5. Kirk Rhoads

    Kirk Rhoads

    14/01/2017
    Kirk Rhoads
    Brewery Creates Edible Six-Pack Rings that Feed, Rather Than Kill, Marine Life
    returntonow.net Craft brewery could influence big beer and soft drink companies to replace plastic six-pack rings with edible ones, potentially saving millions of sea creatures A brewery started by surfers, fishermen and “people who love the sea” has developed...
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  6. Kirk Rhoads

    Kirk Rhoads

    13/01/2017
    Kirk Rhoads
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    Comments

    Alexa Steele
    13/01/2017 #1 Alexa Steele
    Well, now I want to be a pirate just so I can stand out from the crowd!
  7. Kirk Rhoads

    Kirk Rhoads

    13/01/2017
    MIT's 3D Graphene is 10X stronger than steel. https://www.engadget.com/2017/01/09/mits-3d-graphene-is-ten-times-stronger-than-steel/Kirk Rhoads
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  8. Kirk Rhoads

    Kirk Rhoads

    12/01/2017
    Kirk Rhoads
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    Comments

    Mohammed A. Jawad
    12/01/2017 #1 Mohammed A. Jawad
    Indeed, knowledgeable leaders with clarity in approach and patience can dispel doubts. Then, there remains no argument, no debate.
  9. Kirk Rhoads

    Kirk Rhoads

    12/01/2017
    Kirk Rhoads
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    Comments

    Preston Vander Ven
    12/01/2017 #1 Preston Vander Ven
    I love this. I heard on an audio a similar quote. The woman said, "If you don't like something, change it. And if you can't change that, change you attitude."
  10. George Touryliov
    Dispatch decisions are the bedrock of efficient service and high customer satisfaction. Making the right decision at the right moment can make or break a technician’s day (or week), and result in customers gained or customers lost.
    George Touryliov
    Field Service Dispatch Management Tips | Field Service Matters Blog
    www.fieldservicematters.com Learn why decision training is the secret weapon to effective dispatch management in this post from Field Service...
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  11. ProducerPhillips Campbell
    Marketing Automation in CRM
    Marketing Automation in CRMMarketing Automation in CRM Marketing has evolved significantly over the years and has become more complex and perplexing than ever. Consumers are now using multiple media platforms to gather data and stay up-to-date, making life difficult...
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    Comments

    Billy Grande
    12/01/2017 #2 Billy Grande
    Has anybody tried Hubspot? Is it any good?
    Laurent Donnadieu
    12/01/2017 #1 Laurent Donnadieu
    Awesome
  12. George Touryliov
    According to Aberdeen, average technician idle time was as high as 40% just a few short years ago. That means 3.2 hours of every technician’s day was wasted. The path to lowering these appalling technician idle times lies in route optimization.
    George Touryliov
    How to Make 3 Simple Route Optimization Theories a Reality
    www.fieldservicematters.com Route optimization is key to lowering technician idle times and fleet and dispatch management costs. Here's how you can make route optimization a...
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  13. Kirk Rhoads

    Kirk Rhoads

    11/01/2017
    Kirk Rhoads
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  14. ProducerLorraine Brown

    Lorraine Brown

    07/11/2016
    Customer service lessons from dogs
    Customer service lessons from dogsDogs are some of the most beloved animals on this earth, and even people who don’t like them usually just don’t want to deal with taking care of an animal. How do they get so much love and attention? By marketing themselves like a boss. Here are...
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    Comments

    mohammed khalaf
    07/11/2016 #2 mohammed khalaf
    Very wise counsel. If I may add the mere thought of guests as objects with which one can manipulate in some way is a gross misperception of humanity --ultimately one with such a belief will see that we are only "doing things to ourselves".
    Ben Pinto
    07/11/2016 #1 Ben Pinto
    Cat got my tongue, but I like it.
  15. ProducerLorraine Brown

    Lorraine Brown

    05/01/2017
    Gearing up for post-holiday customer service
    Gearing up for post-holiday customer serviceYou’ve already spent months preparing for the holidays by advertising to your current and possibly new customers to try and sell your products. You’ve done everything you can to convince customers that you have the perfect gift for their friends or...
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  16. Kirk Rhoads

    Kirk Rhoads

    11/01/2017
    Kirk Rhoads
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    Comments

    Margaret Waage
    11/01/2017 #1 Margaret Waage
    Great perspective... too many times social media can simply be dribble. How to use it effectively is part of the challenge! Thanks for this!
  17. ProducerKatrina Chua

    Katrina Chua

    11/01/2017
    Keeping Sales Leads Through Stellar Customer Experience
    Keeping Sales Leads Through Stellar Customer ExperienceGenerating qualified sales leads is hard work – there is no doubt about it. So it is only natural that you would want to find ways to keep the ones you have. Plus, it is much more cost-effective to retain customers than to attract new ones.But how...
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    Comments

    David B. Grinberg
    11/01/2017 #1 David B. Grinberg
    Katrina, I would gladly engage with your blog post, however, I followed you previously and you don't follow back. Why not?
  18. ProducerJacob Molz

    Jacob Molz

    10/01/2017
    How to Proactively Manage Guest Requests [Infographic]
    How to Proactively Manage Guest Requests [Infographic]Your property hosts a lot of guests.You want to take good care of them. But, too many calls are getting in your way.Incident calls are in the system, and those always take priority. It’s easy for a wheelchair request to slip through the...
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  19. ProducerDorothy Cooper

    Dorothy Cooper

    09/01/2017
     Monday Motivation - Wellness - Can that be enough to keep ourselves motivated?
    Monday Motivation - Wellness - Can that be enough to keep ourselves motivated?Tara grew up an athlete - she played volleyball in college and always stayed in great shape. But after a herniated disk in her neck left her injured and in pain, she found herself stuck in a rut.Many people who have lost weight describe a "moment"...
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    Comments

    Preston Vander Ven
    11/01/2017 #8 Preston Vander Ven
    Great read. I have work with many people within the world of Network Marketing and a large percentage have pondered why nobody was buying there products. My associates and I asked them, "Are you using your own products?" A majority answered "No, I was going to start buying my own products after I got customers."
    Yet, that was the mindset keeping them from getting their customers in the first place. I like that quote. "Be a customer first."
    Elizabeth Shubsda, MBA, RD
    10/01/2017 #7 Elizabeth Shubsda, MBA, RD
    #6 Good for you. I had the same issue as a child, it was pretty brutal. I'm 125# too, but I'm short (really short), so if I didn't pick-up the exercise and weight training I would not look as fit as I do now. I also had a rare cancer in 2015 and I came through it pretty well, in part do to a healthy lifestyle. I totally understand that each person has different diagnosis that make moving more difficult. I would hope that they would seek the advise of a physician and perhaps undergo some physical therapy to help improve mobility. It has been nice to talk with you.
    Dorothy Cooper
    10/01/2017 #6 Dorothy Cooper
    #5 I appreciate your knowledge and advice. I struggled with childhood obesity and maintained a weight loss of 125 lbs. For many disabled people using weights can be very difficult. Having a systemic arthritis issue presents unique issues and I see a doc who is uniquely qualified to address the complexities of my particular situation. Thanks, Elizabeth.
    Elizabeth Shubsda, MBA, RD
    10/01/2017 #5 Elizabeth Shubsda, MBA, RD
    The best motivation comes form within. From wanting to be healthy and strong. Weight loss for appearance sake only, does not usually lead to long-term weight maintenance.
    Elizabeth Shubsda, MBA, RD
    10/01/2017 #4 Elizabeth Shubsda, MBA, RD
    Although I too use protein bars, I use them in a different capacity. I use them as part of a weight training regime, not for weight loss. I also have GERD (Gastro-Esphogeal Reflux Disease aka Gastric Reflux and Heartburn) and a sensitive stomach that somewhat limits my intake of total calories, on some days. A protein powder is not a magic bullet to weight loss, for anyone. I definitely would not recommend it for children.

    Weight loss is difficult and the process to unlearn all of your past food and eating habits and relearn new ones is painful, both physically and psychologically, there is no way around this fact. If it were an easy process, everyone would be able to do it, and we would not have a OBESITY EPIDEMIC on a global scale. For sustained weight loss, you must develop eating habits that are almost the exact opposite to The Standard American Diet (SAD). You must eat fruits and vegetables in abundance, you must decrease your intake of added sugars, you should consume more whole grains then refined (white) grains. You do need to increase your lean protein intake along with fiber and water and/or another unsweetened beverage (I like unsweetened tea) because these are the components of a healthy diet that will keep you full and satisfied so that you are not constantly hungry. You must admit that you overeat and/or under exercise. You cannot address a problem until you admit that you have one.

    Get on the road to a healthy diet and forget about the quick fixes. Please talk with your doctor before making any changes to your diet.
    Dorothy Cooper
    10/01/2017 #2 Dorothy Cooper
    #1 I realize that it may not appeal to everyone, however, for people with a medical diagnosis like Diabetes or Hypertension the benefits may be a welcomed alternative. For obese children, it becomes extraordinarily hard to manage their diets. I appreciate your feedback! Have a great week.
    Franci🐝Eugenia Hoffman
    09/01/2017 #1 Franci🐝Eugenia Hoffman
    Welcome to beBee @Dorothy Cooper. Thank you for the info on IdealFit. I read that it contains sucralose/Splenda, which concerns me but I may give it a try. There are many positive reviews about the product on Amazon.
  20. ProducerPaul Kearley 🐝
    These Three Words Can Change Your Life
    These Three Words Can Change Your LifeTell a man that he is brave, and you help him to become so.                                                                                          Thomas Carlyle Back in the early eighties, My wife Judy and I had the good luck to be selected to...
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    Comments

    Paul Kearley 🐝
    09/01/2017 #2 Paul Kearley 🐝
    #1 Thanks @Renée 🐝 Cormier Man that is so important... If you're not willing to make a mistake, you'll never learn... anything.
    Renée  🐝 Cormier
    09/01/2017 #1 Renée 🐝 Cormier
    I can certainly relate to the discomfort around speaking rusty French. It's even worse when you have a really French name like mine! Embarassing, to say the least. Having said that, I know for a fact that making the effort to communicate in French is greatly appreciated.

    I agree that acting as if you are perfectly capable of performing flawlessly is the key to success. We let so many irrational thoughts prevent us from trying so many things. Perfectionism is a curse. Dare to embarrass yourself. We all need a little humbling now and then.
  21. ProducerRebecca Liston

    Rebecca Liston

    15/08/2016
    One Secret to Long and Positive Client Relationships
    One Secret to Long and Positive Client Relationships If you've spent any time at all "on my list" or following me on social media, you've likely come to understand just how much I love to write. Truly, the activity lights me up! And I often receive comments from clients and colleagues and people I...
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    Comments

    Kevin Baker
    09/01/2017 #1 Kevin Baker
    Wonderful article. All successful relationships include bantering, they also include each listening to each others intentions and showing, not just saying the acknowledgment of thus.
  22. ProducerPaul Kearley 🐝
    Reaching The Impossible Goal
    Reaching The Impossible GoalDon’t wish things were better, wish you were better.Everyone that I know has a story or an explanation as to why they are who they are. For some it was a privileged upbringing. For some it was a rough childhood or an even rougher adolescence. For...
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  23. ProducerPhillips Campbell
    4 Reasons Why Your Business Needs A CRM Consultant
    4 Reasons Why Your Business Needs A CRM Consultant4 Reasons Why Your Business Needs A CRM Consultant You have deployed a CRM system but are not getting the desired Return on Investment? Or you initially thought that CRM system was easy to implement and administer and would require little to no...
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  24. ProducerNeville Gaunt

    Neville Gaunt

    09/01/2017
    Why Do New Year’s Resolutions Fail? And how to make them succeed.
    Why Do New Year’s Resolutions Fail? And how to make them succeed.There is a simple answer as to why so few News Resolutions succeed and it’s because:You have not got a Reason or Clear PurposeHaving a reason or purpose is far more than just wanting to lose weight, stop smoking, go to the gym, be happier, smile...
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  25. ProducerJohn Whitehead

    John Whitehead

    07/01/2017
    What’s That Knocking at the Door?
    What’s That Knocking at the Door?When I started writing this blog in 2014, my initial intent was to write about my journey as I started my own business as an Executive Coach. I had decided on the school I would attend for training, and had already completed some certifications...
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    Comments

    Jared 🐝 Wiese
    09/01/2017 #8 Jared 🐝 Wiese
    Great points. As you say, "step up".
    I've heard it added: Show up. Be authentic. That ties nicely with @Sara Jacobovici's comment. Prepare, then focus on the work, and the rest takes care of itself.
    Adam Weedy
    09/01/2017 #7 Adam Weedy
    Very encouraging!
    Sara Jacobovici
    09/01/2017 #6 Sara Jacobovici
    As always @Ali Anani "reads" me perfectly. Thanks Dr. ali for bringin my attention to this great buzz. @John Whitehead, you present an experience most of us can relate to and certainly identify with in a narrative that makes it easy to hear. As Dr. Ali pointed out, I appreciate when you write, ""One of the biggest lessons I've learned is to expect the unexpected: be open to opportunities as they arise and don’t be afraid to step out of your comfort zone". This can lead to what has worked for me to gratefully not have to experience the imposter syndrome anymore. First, I always find a way of asking as many questions beforehand regarding expectations; from the organizers or other team members. Then, in expecting the unexpected, my focus is on trying to imagine, where I will be, with who I will be and why I will be there; whether presenting, training, joining a new team , and so on. After all that, I go into the experience not focusing on me or others but on the work itself. With my focus on the work, I have shifted any attention from me or others to the content of the gathering. And since I wouldn't be doing what I was doing if I didn't have an interest or care enough about the work, immersing myself in the work beats any other place, comfort zone or not. Thanks for sharing your experiences and success story John.
    Laura Mikolaitis
    09/01/2017 #5 Laura Mikolaitis
    "So, be ready to step up and be uncomfortable at times because those are the opportunities for real growth. Be ready to open that door when it knocks." A great read by @John Whitehead.
    Laura Mikolaitis
    09/01/2017 #4 Laura Mikolaitis
    @John Whitehead, I love what you say here: "there is a reason you are here; someone thought you are the right person for this role. So do your best and be who you are. You know your stuff — be confident in that." Amen to that. It's something that we tend to forget and we do a disservice to ourselves when we do. Maybe it is due to outside forces or our own internal conflicts that can lead us down that road. But you are right. There is a reason. And likely, a steadfast one. So grab it by the reigns and go because you just never know. And if whatever it is doesn't work out, then perhaps it is leading you to the next thing that will. Growth doesn't come without challenges. We just have to be willing to accept them and learn from them - even if we don't understand the lesson at first. Thank you for sharing this. I really enjoyed reading it.
    Ali Anani
    09/01/2017 #3 Ali Anani
    @John Whitehead- I enjoyed immensely reading your buzz and experiencing the imposter syndrome. I know the feeling and your buzz triggered some memories. I like some doubts for short times because they make me try to do better. However; if should the syndrome stay for prolonged times it could be very harmful.
    I am sure @Sara Jacobovici shall enjoy reading this buzz as you wrote "One of the biggest lessons I've learned is to expect the unexpected: be open to opportunities as they arise and don’t be afraid to step out of your comfort zone". Only last week she wrote on the relationship of imagination and expecting the unexpected. Sharing
    Harvey Lloyd
    09/01/2017 #2 Harvey Lloyd
    This was a good discussion about the "imposter syndrome", i have never heard it labeled. This is a concept that when traveling in uncharted areas of growth can become a battlefield of the mind.

    I am not sure we can avoid it. There seems to be a competitive communications style that feels it must challenge people in their growth. This would establish a narrative of constant seeking understanding in the area of your growth. Early in my small business journey i was lucky and had a few mentors who recognized my blind exploration and provided complimentary guidance.

    Great thoughts here and certainly is a worthy topic.
    David B. Grinberg
    07/01/2017 #1 David B. Grinberg
    Nice post, John. I would emphasize the many employees need to improve their "soft skills" in today's mobile, digital and virtual Information Age. This is especially true for Millennials and Gen Z, the biggest age demographics who also represents the next generation of leadership. It's good to know you are training people on "soft skills" -- as mastering these skills enhance interpersonal communication and customer service, among other things. Keep buzing in 2017, John!
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