logoSign upLog in
  1. Johnathan Jones

    Johnathan Jones

    Most customer support operations can find low-hanging opportunities to cut costs and improve customer satisfaction. Armed with this guide, you can use real, hard numbers to uncover those opportunities for your team.
    Johnathan Jones
    Customer Support Metrics Guide - GlowTouch Technologies
  2. ProducerJohnathan Jones

    Johnathan Jones

    Does Your Tech Support Need a Revamp?
    Does Your Tech Support Need a Revamp?If you have a tech support operation, it may seem like all is well on the surface. But there’s a good chance it’s not where it could be.Objectively, you can look at the number of tickets you serve, see your output and think you’ve maximized...
  3. ProducerTapiwa Matthew Mutisi
    Customer Service: Are Customers Being Given Too Much Power?
    Customer Service: Are Customers Being Given Too Much Power?Are customers being given too much power? Much more, in today’s world of customers empowered by social media. The customer is not always right but does it really matter? The customer is usually wrong; but statistics indicate that it doesn’t pay to...
  4. ProducerSam Makad

    Sam Makad

    Live Chat Software Provide Instant and Speedy Customer Support
    Live Chat Software Provide Instant and Speedy Customer SupportThe world is no longer the same as it was about a couple of decades ago. The world is changing at an alarming rate maybe even faster than an extremely fast train running from one city to another city. Time is money. Technology helps us in...
  5. ProducerAmelia Harmer

    Amelia Harmer

    NOT Made in New York
    NOT Made in New YorkI have been job hunting for the past few months and thought it would be great to join a company that is listed as being "Made in New York".  Come to find out that many of these startup companies do not have  their Customer Service departments, and...


    todd harrison
    22/05/2016 #3 todd harrison
    The people that own that business dont care what anybody thinks there in it for the money they dont care about there employees either unfortunately that's the way things are in this world
    Amelia Harmer
    19/05/2016 #2 Amelia Harmer
    #1 In this world of international markets I am not against outsourcing. However, when companies get tax breaks for being in New York to stimulate business and jobs, then go an outsource some positions, I see this as illegal and morally wrong..
    Dean Owen
    18/05/2016 #1 Dean Owen
    I think there is nothing wrong with a business making decisions that have a positive impact on the bottom line. In an ideal world, yes, I am sure the decision makers would love to support the community around them, and this factor has to be weighed against the pros of outsourcing, but very often the advantages of outsourcing are just simply too compelling. That said, I know of some global banks that outsourced customer service to India only to reverse the decision when customers were complaining they had difficulty understanding the dialect. Many banks (like HSBC) aswell as the hospitality and tourism sector are outsourcing customer service to the Philippines and this appears to be working well. As long as companies act within the legal framework taking into consideration tax/incentives, we cannot blame them for acting in their best interests.