Preston 馃悵 Vander Ven
18/11/2017 路 1 min read 路 ~10 路 2
To
Customers
and 6 more
Birnoveanu Irina
17/11/2017 路 1 min read 路 ~10
To
Personal Development
and 6 more
Happy customers?
What we can do with nervous customers that affect the life's work of our employees?It is important to have happy customers but some people are difficult to extract from the shell of their anger.They come unhappy or are such preoccupied of their...
Birnoveanu Irina
Thank you Preston for your words!
Preston 馃悵 Vander Ven
Birnoveanu Irina Great Buzz. I have also learned not to push hard on prospects. For example, "Less is More." I would rather have more loyal customers buying products with at a lower profit, than push hard and make a sale and make a large profit, but never see that customer again. If I lose that relationship, I am now in the hardest part of my entire part of business, "Getting Leads." I made this mistake years ago when I sold vacuums. I sold these for about 6 months. I noticed that the customers who I pushed hard to buy the product never called me again. Yet, the ones who I helped, truly help solved a problem, and even gave them a better price up front, became a returning customer. Sure I lost a big commission on the initial sale, but I made it up as they later would call me back for for vacuum materials when needed.