Don Philpott☘️

Don Philpott☘️

16h ago · 4 min read · ~10 · 1
To Digital Marketing and 3 more
The Customer is often deluded and sometimes a right ...

The Customer is often deluded and sometimes a right ...

One of the most saccharine pieces of prose is "the customer is always right."  Even at face value, there are logical fallacies.Let's dig a little. Firstly, a customer "seems" to represent someone who does repeat business, rather than a one time...

Phil Friedman

Phil Friedman

Don Philpott☘️ -- Pt II -- Contrast that with an experience I had with Office Depot. I had bought about a $2,000 worth of shelving units. The same morning they were delivered to my showroom, I received a sale flier in the mail that offered a 25% discount on those very same units. So I called the store manager to get him to honor the sale price, which he agree to do. And he wrote up a request for a refund for me. About two weeks later I received a call from an Office Depot customer service center in Asia which told me they could not locate information on the sale. So I faxed them copies of the sale brochure. But, to make a long story short that service center refused to issue a refund or a credit, even though we did the same dance three different times with me providing indisputable proof each time. Finally, I called the office of the president of Office Depot, and guess what they told me... They would be happy to help me if I would simply accept the refund in the form of a gift card (which I was happy to do) because not even they could get the Asian service center to issue the credit or refund. I wanted to ask the Office Depot president how that decision to outsource customer service was working out for him ... but I didn't.

10h ago
Phil Friedman

Phil Friedman

Don Philpott☘️, my favorite example, in case I've never mentioned this, was a friend of mine who worked customer complaints for Sears years ago, when it had a satisfaction-guaranteed policy. A woman called his office to say she had just bought a new A/C and it wasn't working. After a check with the service tech he found out she had tried to install the window unit herself, had lost control of it, and dropped it three stories to the concrete pavement. (Luckily, nobody was hurt.) The unit was smashed. But after all, she was a "Sears customer" which at the time meant something. So he had a new unit delivered but this time with an install crew that made sure the same problem didn't repeat itself. New replacement A/C, pro install, all delivered at no additional charge. Not cheap for the company. But I bet that little old lady talked for years about how well Sears had treated her. (cont... II)

10h ago
Peter Stefanov

Peter Stefanov

1d ago · 2 min read · ~10 · 5
To Digital Marketing and 4 more
Ali 🐝 Anani, Brand Ambassador @beBee

Ali 🐝 Anani, Brand Ambassador @beBee

2d ago · 2 min read · ~10
To Lifestyle and 4 more
Hunting for Understanding

Hunting for Understanding

         PixabayThis post was first published in LinkedInIdeas shared by humans and other living species are amazing. I want to share an example with you. In my last post on beBee and shared on LinkedIn describes the OTHERS Loop, the product...

Ali 🐝 Anani, Brand Ambassador @beBee

Ali 🐝 Anani, Brand Ambassador @beBee

Thank you for your gorgeous comment Debasish Majumder. It is keeping the body in balance and spending the least energy for the right moment of the predator to go with speed to catch its prey.
Yes, falcons teach as that speed at the right moment is crucial. It also teaches us how to walk towards our preys (here it means opportunities".

1d ago
Debasish Majumder

Debasish Majumder

there is a;ways an intriguing resonance between observer and its prey! the path is spiral as both having the ingenious traits and both struggle to exist. however, one virtually exist and other having destiny designed by the nature to become oblivion. thus, observer and prey both are the spiral product which exist and upward or downward chiefly depends on the external conditions. i guess, an individual's observation itself is a phenomena of nature and from falcon's view it produce a reflection unlike that of the prey. it is the speed which finally determine who will eventually exist. however, fascinating buzz sir Ali 🐝 Anani, Brand Ambassador @beBee! enjoyed read and shared. thank you for the buzz sir.

1d ago
Peter Stefanov

Peter Stefanov

3d ago · 3 min read · ~10 · 1
To Digital Marketing and 3 more
Jeel Patel

Jeel Patel

3d ago · 3 min read · ~10
To Entrepreneurs and 3 more
What To Do To Make Your Food App Look Perfect?

What To Do To Make Your Food App Look Perfect?

Mobile devices are making the buzz in this era. So anyone whos aware of and even not aware of the advantages of integrating tech solutions with their business would definitely think about having an app. It's not that hard as it was before a few...

Sam Tyson

Sam Tyson

4d ago · 1 min read · ~10
Shrinking Real Estate into a Token

Shrinking Real Estate into a Token

Tokenization of assets will revolutionize the status quo due to the transparency and immutable nature of the blockchain, especially the low liquid markets. The global real estate market is estimated at $217 trillion with a 25% contribution from...

Peter Stefanov

Peter Stefanov

4d ago · 3 min read · ~10 · 1
To Digital Marketing and 3 more
Chirag Shivalker

Chirag Shivalker

5d ago · 3 min read · ~10
To Sales and Marketing and 3 more
Why Data Collection is so important for Marketing Firms?

Why Data Collection is so important for Marketing Firms?

Customer data collection is the key to every marketing strategy that a company develops. In absence of data, the marketing activity can be said to be done blindfolded expecting to reach out to the target audience. Those who have worked with...

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