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Field Service Management - beBee

Field Service Management

~ 100 buzzes
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  1. George Touryliov
    According to a recent Aberdeen Group study, Best-in-Class service organizations that improved customer satisfaction also saw a seven percent increase in annual revenue. Given this reality, how do field service companies go about managing customer expectations? Here are a few ideas:
    George Touryliov
    How to Manage Customer Expectations in the Uber Age
    www.fieldservicematters.com A recent shift in consumer attitudes towards service means more pressure from field service organizations to provide positive customer...
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  2. George Touryliov
    Are you swinging for the fences with your customer satisfaction scores? Learn how to optimize your service with these 4 moneyball metrics.
    George Touryliov
    Field Operations Systems Efficiency | ClickSoftware Blog
    www.clicksoftware.com How to bridge IT and service delivery with 4 moneyball field service optimization...
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  3. George Touryliov
    Emerging technologies such as AR and IoT allow the technician to use predictive maintenance to minimize downtime and costly equipment failures. Read to learn more about predictive maintenance and other emerging technologies impacting field service management...
    George Touryliov
    www.fieldservicematters.com
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  4. George Touryliov
    The webinar discusses the current state and future of the Internet of Things (IoT) and explores the practical uses and benefits of IoT, especially within a field service context.
    George Touryliov
    Understanding the Impact of the Internet of Things on Field Service
    www.clicksoftware.com In this webinar, Jim Rapoza and Paul Whitelam discuss the future and current state of the Internet of Things in a field service...
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  5. George Touryliov
    As you reflect on what worked in 2016, perhaps it’s time to consider a fresh mobile strategy in the coming months. As customers’ everyday lives move to mobile, so too should your field service strategy. Below 5 Stats That Reveal the Field Service Customer of 2017 is Mobile –
    George Touryliov
    Field Service Mobility – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Mobile is changing customer expectations drastically. Not convinced? Here are 5 stats prove you need to go all-in on mobile in...
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  6. George Touryliov
    Mike Karlskind died Friday morning. He was an incredible person - a wonderful human being. Selfless. Smart. Curious. Funny. He was a terrific father to four. A wonderful friend to so many. RIP and Shalom, Mike. Shalom. https://www.linkedin.com/in/mike-karlskind-6a2a24/
    George Touryliov
    Dealing with Death at the Office
    www.linkedin.com Mike Karlskind died Friday morning. He was battling esophageal cancer for a while and continued fighting until his very last breathe. He was...
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  7. George Touryliov
    Despite challenges, far too many organizations are still facing technician churn rates that are simply unsustainable. Research from Aberdeen group confirms this, reporting that nearly 40% of field service organizations are not meeting their turnover goals. Here are five ways you can slow technician churn -
    George Touryliov
    Field Service Staffing – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Technician and engineer churn can create real headaches for field service staffing managers. Learn how to prevent turnover and cultivate happy...
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  8. George Touryliov
    Dispatch decisions are the bedrock of efficient service and high customer satisfaction. Making the right decision at the right moment can make or break a technician’s day (or week), and result in customers gained or customers lost.
    George Touryliov
    Field Service Dispatch Management Tips | Field Service Matters Blog
    www.fieldservicematters.com Learn why decision training is the secret weapon to effective dispatch management in this post from Field Service...
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  9. George Touryliov
    According to Aberdeen, average technician idle time was as high as 40% just a few short years ago. That means 3.2 hours of every technician’s day was wasted. The path to lowering these appalling technician idle times lies in route optimization.
    George Touryliov
    How to Make 3 Simple Route Optimization Theories a Reality
    www.fieldservicematters.com Route optimization is key to lowering technician idle times and fleet and dispatch management costs. Here's how you can make route optimization a...
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  10. George Touryliov
    Sharing our warmest wishes of peace and joy this holiday season. Happy holidays from the ClickSoftware family! George Touryliov
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  11. George Touryliov
    Engaging an employee starts the very first day, and in our experience, job shadowing during the onboarding process is one of the best ways to foster a long-term employee engagement. Here’s a closer look at how job shadowing can reduce technician churn -
    George Touryliov
    Job Shadowing 101: Reduce Technician Churn
    www.fieldservicematters.com Learn how job shadowing can help reduce field service technician...
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  12. George Touryliov
    Connected customer experiences depend on a connected workforce – service agents, dispatchers and field technicians all working with a single view of the customer, supported by intelligent, automated systems.
    George Touryliov
    Create a Connected Customer Experience with Field Service
    www.salesforce.com Brilliant field service is all about connected customer experiences. Sadly, such connected field services are far from the nom today. But not for...
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  13. George Touryliov
    The ClickSoftware team recently commissioned a global research initiative to understand the evolving expectations of consumers in a field service context. We also looked at how industry suppliers understand and cater to these expectations. Here is an overview of our findings -
    George Touryliov
    Research Report: Consumer Expectations of Field Service Outstrip Supply
    www.clicksoftware.com Service providers who put customer experience first still struggle to understand and deliver on consumer expectations, new research finds. Learn...
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  14. George Touryliov
    Here are four ways technology can help transform your capital equipment operation and improve productivity and revenue:
    George Touryliov
    Four Tips: Increasing Productivity For The Next Generation Capital Equipment Technician
    www.impomag.com
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  15. George Touryliov
    This fall GreenRoad and FieldBit partnered with ClickSoftware, a leader in field service management, to offer new features with their cloud-based Service Edge platform. Partnering with GreenRoad will enable ClickSoftware to help customers prioritize fleet safety, at the individual vehicle level, by tracking over 150 safety, geographic and behavioral factors with analysis and reporting happening in real time.
    George Touryliov
    ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions - Greenroad
    lnkd.in Drives advancement of fleet performance management solutions with GreenRoad, and offers enhanced augmented reality service solutions with Fieldbit Burlington, MA...
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  16. George Touryliov
    Companies focused on delivering excellent customer experience can't overlook one critical factor in that equation: happy employees. Here are few ways field service organizations can keep field technicians happy -
    George Touryliov
    How are Customer Experience and Employee Satisfaction Connected?
    www.clicksoftware.com Companies focused on delivering excellent customer experience can't overlook one critical factor in that equation: happy...
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  17. George Touryliov
    In the following article we discuss five service scheduling and dispatch hacks that will keep your service crews humming, and your bottom line soaring.
    George Touryliov
    Service Scheduling – Field Service Dispatch | Field Service Matters Blog
    www.fieldservicematters.com Get 5 field service dispatch hacks for a more efficient field force from the Field Service Matters...
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  18. George Touryliov
    Is the customer really always right? Read on to find right answer..
    George Touryliov
    Is the customer always right? | Field Service Management
    www.clicksoftware.com When it comes to making your customers happy, field service professionals should always strive to make them feel like they're...
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  19. George Touryliov
    Your customers' tastes have changed. Has your menu?
    George Touryliov
    Fast Food or Fine Dining? Serve a Better Field Service Experience
    www.fieldservicematters.com Your competitors no longer set the standard for customer experience—the best service-centric businesses do. Take your field service from "eh" to...
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  20. George Touryliov
    To truly satisfy the customer, businesses need to find a balance between demands for digital and human customer service. Let’s learn from three companies who found a way to give customers the best of both worlds.
    George Touryliov
    Including the Human Touch in Customer Service Technology | ClickReads
    www.clicksoftware.com Businesses that take customer service seriously need to balance the efficiency and ease of emerging technologies with providing a human...
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  21. George Touryliov
    ClickSoftware recognized as a leader by key industry analysts for completeness of vision and ability to execute.
    George Touryliov
    ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for the 5th Time
    www.prnewswire.com BURLINGTON, Mass., Nov. 9, 2016 /PRNewswire/ -- ClickSoftware, the leading provider of field service...
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  22. George Touryliov
    Gartner Recognizes ClickSoftware as a Leader in Field Service Management for the Fifth Time in a Row...
    George Touryliov
    A Leader in Gartner Magic Quadrant for Field Service Management 2016 | ClickSoftware
    www.clicksoftware.com ClickSoftware was named a leader for the fifth time in a row in the Gartner Magic Quadrant for Field Service Management. Get the 2016 report for...
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  23. George Touryliov
    Which technology is the next big thing? And more importantly, which technology will improve how we provide service? After all, we build technology to make our lives, and our customers’ lives, easier. Let’s take a look at what each has to offer.
    George Touryliov
    ClickReads: AR vs VR: What's the Next Innovator? - ClickSoftware
    www.clicksoftware.com Share on FacebookShare on TwitterShare on Google+Share on Linkedin Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or...
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  24. George Touryliov
    Field service managers who want to match Zappos’ success can start with these two tenants from the WOW model. Read on for more -
    George Touryliov
    Field Service Engagement: What Zappos Can Teach Field Reps
    www.fieldservicematters.com Zappos has built a sterling reputation for field service engagement. Read more about their culture of customer...
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  25. George Touryliov
    2017 is shaping up to be a big year in field service management. Here are 17 stats and trends to fuel an unbeatable 2017 field service strategy.
    George Touryliov
    Field Service Stats 2017 – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Get 17 key stats and trends to fuel your 2017 Field Service strategy in this post from the Field Service Matters...
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