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Field Service Management - beBee

Field Service Management

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  1. George Touryliov
    In the following article we discuss five service scheduling and dispatch hacks that will keep your service crews humming, and your bottom line soaring.
    George Touryliov
    Service Scheduling – Field Service Dispatch | Field Service Matters Blog
    www.fieldservicematters.com Get 5 field service dispatch hacks for a more efficient field force from the Field Service Matters...
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  2. George Touryliov
    Is the customer really always right? Read on to find right answer..
    George Touryliov
    Is the customer always right? | Field Service Management
    www.clicksoftware.com When it comes to making your customers happy, field service professionals should always strive to make them feel like they're...
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  3. George Touryliov
    Your customers' tastes have changed. Has your menu?
    George Touryliov
    Fast Food or Fine Dining? Serve a Better Field Service Experience
    www.fieldservicematters.com Your competitors no longer set the standard for customer experience—the best service-centric businesses do. Take your field service from "eh" to...
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  4. George Touryliov
    To truly satisfy the customer, businesses need to find a balance between demands for digital and human customer service. Let’s learn from three companies who found a way to give customers the best of both worlds.
    George Touryliov
    Including the Human Touch in Customer Service Technology | ClickReads
    www.clicksoftware.com Businesses that take customer service seriously need to balance the efficiency and ease of emerging technologies with providing a human...
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  5. George Touryliov
    ClickSoftware recognized as a leader by key industry analysts for completeness of vision and ability to execute.
    George Touryliov
    ClickSoftware Named a Leader in Gartner Magic Quadrant for Field Service Management for the 5th Time
    www.prnewswire.com BURLINGTON, Mass., Nov. 9, 2016 /PRNewswire/ -- ClickSoftware, the leading provider of field service...
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  6. George Touryliov
    Gartner Recognizes ClickSoftware as a Leader in Field Service Management for the Fifth Time in a Row...
    George Touryliov
    A Leader in Gartner Magic Quadrant for Field Service Management 2016 | ClickSoftware
    www.clicksoftware.com ClickSoftware was named a leader for the fifth time in a row in the Gartner Magic Quadrant for Field Service Management. Get the 2016 report for...
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  7. George Touryliov
    Which technology is the next big thing? And more importantly, which technology will improve how we provide service? After all, we build technology to make our lives, and our customers’ lives, easier. Let’s take a look at what each has to offer.
    George Touryliov
    ClickReads: AR vs VR: What's the Next Innovator? - ClickSoftware
    www.clicksoftware.com Share on FacebookShare on TwitterShare on Google+Share on Linkedin Editor’s Note: ClickReads is our weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or...
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  8. George Touryliov
    Field service managers who want to match Zappos’ success can start with these two tenants from the WOW model. Read on for more -
    George Touryliov
    Field Service Engagement: What Zappos Can Teach Field Reps
    www.fieldservicematters.com Zappos has built a sterling reputation for field service engagement. Read more about their culture of customer...
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  9. George Touryliov
    2017 is shaping up to be a big year in field service management. Here are 17 stats and trends to fuel an unbeatable 2017 field service strategy.
    George Touryliov
    Field Service Stats 2017 – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Get 17 key stats and trends to fuel your 2017 Field Service strategy in this post from the Field Service Matters...
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  10. George Touryliov
    Perhaps it’s time to trust in artificial intelligence (AI) to do what humans can’t. Use predictive travel to bring more value to field service. Here’s just three reasons why you should -
    George Touryliov
    How Predictive Travel Helps Your Mobile Field Service Workforce
    www.fieldservicematters.com Even the best dispatchers and planners can't anticipate every travel scenario. Predictive travel solutions can mitigate disruptions in the...
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  11. George Touryliov
    Called the Agility Fund, the new vehicle will target sub $50 million investments. FP IV’s portfolio includes Capsilon, ClickSoftware, GoodRx, and the pending acquisition of Dell Software Group.
    George Touryliov
    Francisco Partners Closes $600M Fund
    www.finsmes.com Francisco Partners, a San Francisco-based tech private equity investment firm, closed a $600m fund targeting smaller technology...
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  12. George Touryliov
    Any company that provides services with field resources needs to take a look at Uber’s success in providing an outstanding customer experience - and consider how they can offer equivalent levels of service, because this is the new era of customer experience. There are three key ingredients for businesses looking to ‘Uberize’ the customer experience -
    George Touryliov
    How to "Uberize" Your Business
    www.salesforce.com
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  13. George Touryliov
    Microsoft Office Jobs just made field worker scheduling easier in our new StreetSmart Product Release. We’ve also added new reports for invoicing and industry-leading Forms capabilities for improved insights into mobile workforce jobs. Contact us at - smartsupport@clicksoftware.com for more information! George Touryliov
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  14. George Touryliov
    To help you assess your software needs with a clear head, we busted the top field service software myths for you.
    George Touryliov
    Field Service Management Software Myths | Field Service Matters Blog
    www.fieldservicematters.com Evaluating field service management software options can be intimidating. In this post, we bust several field service software...
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  15. George Touryliov
    Here are our top four field operations lessons from the Marines, and some tips to make them a reality. To get more insights on field operations from the Field Service Matters team, click here -
    George Touryliov
    Field Service Operations – Lessons from the Marines | Field Service Matters Blog
    www.fieldservicematters.com In this post, you’ll learn lessons in field service operations efficiency straight from the US Marine Corps. Now get down and give me...
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  16. George Touryliov
    Last week, ClickSoftware hosted its second annual user conference, ClickConnect 2016. For those unable to attend, or those considering joining us next year, take a look at some of the top takeaways from the conference -
    George Touryliov
    ClickConnect 2016 Takeaways | ClickSoftware Blog
    www.clicksoftware.com ClickSoftware's annual conference brought field service leaders from across many countries and industries to San Diego to explore the future of...
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  17. George Touryliov
    Artificial intelligence is here. And everyday it grows smarter, and even more human-like. With all that AI can do today, it's natural to wonder: Is AI going to take my job?
    George Touryliov
    ClickReads: AI in the Workplace Should Be Embraced, Not Feared - ClickSoftware
    www.clicksoftware.com Share on FacebookShare on TwitterShare on Google+Share on Linkedin Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or...
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  18. George Touryliov
    Explore mobility and security in the enterprise and how the future success of an organization will depend on its ability to secure its own data as well as its customers.
    George Touryliov
    Managing Enterprise Mobility and Security | Field Service Matters
    www.fieldservicematters.com Mobility and BYOD is an assumption more than an exception in today's workforce. Enterprises now have to balance this growing trend with security...
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  19. George Touryliov
    When the way you manage mobility has a direct correlation to operational success, it’s time to focus on how to best make it work for your business. That’s where enterprise mobility management (EMM) comes into play.
    George Touryliov
    ClickReads: Advancing Mobility with EMM Solutions - Click Software
    www.clicksoftware.com Managing a mobile workforce effectively can lead to efficiency and productivity gains, as well as cost reductions. Explore enterprise mobility...
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  20. George Touryliov
    The Oil & Gas crash has created tough times for field service organizations. Here's how they can bounce back.
    George Touryliov
    Oil and Gas Field Service – Field Service Trends | Field Service Matters
    www.fieldservicematters.com Discover three ways that Oil & Gas field service providers can bounce back in tough economic...
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  21. George Touryliov
    Discover why do so many Field Service Management software implementations fail to deliver the expected benefits.
    George Touryliov
    There is no 'I' in software: why implementing an FSM solution is a team effort
    www.fieldservicebusiness.com.au New research suggests that 50% of field service software implementations will fall short of planned outcomes. Up to 25% of those with FSM solutions aren't using them properly. What's going...
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  22. George Touryliov
    There are many opportunities to improve your business and a range of great technology providers that can guide you. Just make sure you place your trust after considering these lessons -
    George Touryliov
    Managing tech transformation
    www.fieldservicebusiness.com.au For companies that manage field-based teams, there has been massive growth in the adoption of smartphones and mobile applications throughout 2015–16. While it's great to see the industry embracing technology, too many implementations fall short...
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  23. George Touryliov
    ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or look for the #ClickReads hashtag on Twitter.
    George Touryliov
    ClickReads: IoT is Transforming Field Service Delivery
    blogs.clicksoftware.com Introducing ClickReads: our new round up of the latest tech and trend news in field service management, featured weekly on the ClickSoftware...
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  24. George Touryliov
    Like a fine cocktail, a dash of key ingredients mixed just right will make all the difference. Here are three field service shift management tips from behind the bar for improving efficiency and keeping employees happy.
    George Touryliov
    Field Service Scheduling & Shift Management Tips | Field Service Matters
    www.fieldservicematters.com Pull up a stool, pour yourself a drink, and get 3 field service shift management tips from a bar...
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  25. George Touryliov
    About 3,800 years ago in the city of Ur (modern day Iraq), a man named Nanni began scrawling his message on a clay tablet. He then stormed from the palace and instructed his messenger to deliver the tablet to a merchant named Ea-nasir, who lived in an adjacent territory.
    George Touryliov
    The History of Field Service Management | Field Service Matters
    www.fieldservicematters.com This clay tablet proves the fundamentals of field service were as true 4,000 years ago, as they are...
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