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Field Service Management - beBee

Field Service Management

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  1. George Touryliov
    Is Google Glass how all Field Service Wearables Will End? Here’s how wearables can positively impact field service in the coming years.
    George Touryliov
    Field Service Wearables – Field Service Trends | ClickSoftware Blog
    www.clicksoftware.com Wearables are all the rage. Why haven’t they taken off in field service? In this post, we discuss how wearables will truly impact field service...
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  2. George Touryliov
    With customer satisfaction being closely tied to revenue, delivering on the expected service plan is essential. These four steps, mixing technology and process, will help keep service jobs on track—and your customers happy.
    George Touryliov
    www.fieldservicematters.com Disruptions in your daily field service plans are inevitable. Luckily, anyone can master optimized scheduling and minimize the impact of unplanned...
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  3. George Touryliov
    ClickSoftware’s StreetSmart technology saves time and money. Learn how one construction company was able to save $10,000 each month.
    George Touryliov
    Tried and tested: 24 construction apps at work on the job site
    bit.ly Safety, personnel and project management apps promise productivity gains as the last of the paper holdouts are assimilated into a mobile-first work...
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  4. George Touryliov
    Whether your company delivers field service or custom-made golf clubs, you will find someone is fighting this age-old battle: increasing investment versus reducing costs. Below 5 Ways to Balance Conflicting Interests.
    George Touryliov
    Aligning Conflicting Service Stakeholder Interests | Field Service Trends
    www.fieldservicematters.com When competing interests bring your business to an impasse, everyone loses. We have five tips to help balance between supporting efficiency and...
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  5. George Touryliov
    ClickSoftware featured in Constellation ShortList™ Field Service Management. This Constellation ShortList™ presents Field Service Management offerings recommended for early adopters pursuing digital transformation. Read More and Download Research Here - http://bit.ly/2mW1JZK George Touryliov
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  6. George Touryliov
    This is part 2 of our 4-part series on field service talent. Last week, we spoke about the growing concern of a talent shortage in field service from an aging and retiring workforce. Today, we’ll focus on those worrisome Millennials, or is it Gen-Y ers?
    George Touryliov
    www.fieldservicematters.com Millennials have been characterized as entitled, technology addicted, and disrespectful. But they actually have a lot to offer to field...
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  7. George Touryliov
    Here are four best practices to help manage your supply chain -
    George Touryliov
    www.fieldservicematters.com
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  8. George Touryliov
    The battle for field service talent is heating up.
    George Touryliov
    Field Service Trends – Aging Workforce | Knowledge Management | ClickSoftware Blog
    www.clicksoftware.com As thousands of aging techs retire, will the new generation of service workers capably fill their shoes? Learn how knowledge management can...
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  9. George Touryliov
    What happens when talent and workforce levels begin to drop? Can field service organizations expect to drive the same levels of growth from a shrinking pool of workers? This is a major issue that is quickly becoming a strategic priority for field service organizations globally.
    George Touryliov
    Field Service Talent Shortage | Challenges of an Aging Workforce
    www.fieldservicematters.com A growing number of field service organizations are feeling challenged by an aging workforce and the ensuing talent shortage. Learn more about this...
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  10. George Touryliov
    We're living through exciting times in field service management - not a single sector is escaping digital disruption. To keep up with the times, check out some trends that are reshaping field service.
    George Touryliov
    Field Service Management – Field Service Trends | ClickSoftware Blog
    www.clicksoftware.com 2017 is proving to be a year of massive changes in field service technology. Get up to speed on what’s next, and learn how you can keep...
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  11. George Touryliov
    According to a recent Aberdeen Group study, Best-in-Class service organizations that improved customer satisfaction also saw a seven percent increase in annual revenue. Given this reality, how do field service companies go about managing customer expectations? Here are a few ideas:
    George Touryliov
    How to Manage Customer Expectations in the Uber Age
    www.fieldservicematters.com A recent shift in consumer attitudes towards service means more pressure from field service organizations to provide positive customer...
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  12. George Touryliov
    Are you swinging for the fences with your customer satisfaction scores? Learn how to optimize your service with these 4 moneyball metrics.
    George Touryliov
    Field Operations Systems Efficiency | ClickSoftware Blog
    www.clicksoftware.com How to bridge IT and service delivery with 4 moneyball field service optimization...
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  13. George Touryliov
    Emerging technologies such as AR and IoT allow the technician to use predictive maintenance to minimize downtime and costly equipment failures. Read to learn more about predictive maintenance and other emerging technologies impacting field service management...
    George Touryliov
    www.fieldservicematters.com
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  14. George Touryliov
    The webinar discusses the current state and future of the Internet of Things (IoT) and explores the practical uses and benefits of IoT, especially within a field service context.
    George Touryliov
    Understanding the Impact of the Internet of Things on Field Service
    www.clicksoftware.com In this webinar, Jim Rapoza and Paul Whitelam discuss the future and current state of the Internet of Things in a field service...
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  15. George Touryliov
    As you reflect on what worked in 2016, perhaps it’s time to consider a fresh mobile strategy in the coming months. As customers’ everyday lives move to mobile, so too should your field service strategy. Below 5 Stats That Reveal the Field Service Customer of 2017 is Mobile –
    George Touryliov
    Field Service Mobility – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Mobile is changing customer expectations drastically. Not convinced? Here are 5 stats prove you need to go all-in on mobile in...
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  16. George Touryliov
    Mike Karlskind died Friday morning. He was an incredible person - a wonderful human being. Selfless. Smart. Curious. Funny. He was a terrific father to four. A wonderful friend to so many. RIP and Shalom, Mike. Shalom. https://www.linkedin.com/in/mike-karlskind-6a2a24/
    George Touryliov
    Dealing with Death at the Office
    www.linkedin.com Mike Karlskind died Friday morning. He was battling esophageal cancer for a while and continued fighting until his very last breathe. He was...
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  17. George Touryliov
    Despite challenges, far too many organizations are still facing technician churn rates that are simply unsustainable. Research from Aberdeen group confirms this, reporting that nearly 40% of field service organizations are not meeting their turnover goals. Here are five ways you can slow technician churn -
    George Touryliov
    Field Service Staffing – Field Service Trends | Field Service Matters Blog
    www.fieldservicematters.com Technician and engineer churn can create real headaches for field service staffing managers. Learn how to prevent turnover and cultivate happy...
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  18. George Touryliov
    Dispatch decisions are the bedrock of efficient service and high customer satisfaction. Making the right decision at the right moment can make or break a technician’s day (or week), and result in customers gained or customers lost.
    George Touryliov
    Field Service Dispatch Management Tips | Field Service Matters Blog
    www.fieldservicematters.com Learn why decision training is the secret weapon to effective dispatch management in this post from Field Service...
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  19. George Touryliov
    According to Aberdeen, average technician idle time was as high as 40% just a few short years ago. That means 3.2 hours of every technician’s day was wasted. The path to lowering these appalling technician idle times lies in route optimization.
    George Touryliov
    How to Make 3 Simple Route Optimization Theories a Reality
    www.fieldservicematters.com Route optimization is key to lowering technician idle times and fleet and dispatch management costs. Here's how you can make route optimization a...
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  20. George Touryliov
    Sharing our warmest wishes of peace and joy this holiday season. Happy holidays from the ClickSoftware family! George Touryliov
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  21. George Touryliov
    Engaging an employee starts the very first day, and in our experience, job shadowing during the onboarding process is one of the best ways to foster a long-term employee engagement. Here’s a closer look at how job shadowing can reduce technician churn -
    George Touryliov
    Job Shadowing 101: Reduce Technician Churn
    www.fieldservicematters.com Learn how job shadowing can help reduce field service technician...
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  22. George Touryliov
    Connected customer experiences depend on a connected workforce – service agents, dispatchers and field technicians all working with a single view of the customer, supported by intelligent, automated systems.
    George Touryliov
    Create a Connected Customer Experience with Field Service
    www.salesforce.com Brilliant field service is all about connected customer experiences. Sadly, such connected field services are far from the nom today. But not for...
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  23. George Touryliov
    The ClickSoftware team recently commissioned a global research initiative to understand the evolving expectations of consumers in a field service context. We also looked at how industry suppliers understand and cater to these expectations. Here is an overview of our findings -
    George Touryliov
    Research Report: Consumer Expectations of Field Service Outstrip Supply
    www.clicksoftware.com Service providers who put customer experience first still struggle to understand and deliver on consumer expectations, new research finds. Learn...
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  24. George Touryliov
    Here are four ways technology can help transform your capital equipment operation and improve productivity and revenue:
    George Touryliov
    Four Tips: Increasing Productivity For The Next Generation Capital Equipment Technician
    www.impomag.com
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  25. George Touryliov
    This fall GreenRoad and FieldBit partnered with ClickSoftware, a leader in field service management, to offer new features with their cloud-based Service Edge platform. Partnering with GreenRoad will enable ClickSoftware to help customers prioritize fleet safety, at the individual vehicle level, by tracking over 150 safety, geographic and behavioral factors with analysis and reporting happening in real time.
    George Touryliov
    ClickSoftware Partners to Deliver Augmented Reality and Fleet Management Solutions - Greenroad
    lnkd.in Drives advancement of fleet performance management solutions with GreenRoad, and offers enhanced augmented reality service solutions with Fieldbit Burlington, MA...
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