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Field Service Management - beBee

Field Service Management

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  1. George Touryliov
    Organisations require a more flexible, enterprise class mobile solution that can “adapt” to meet the various needs of the field service organisation and contracts that it provides.
    George Touryliov
    Achieving truly real-time scheduling
    fieldservicenews.com Paul Sanders of Kirona explains why just “making do” is a dangerous approach when it comes to your field service management scheduling...
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  2. George Touryliov
    Is it just a short-term bubble as the world realigns itself to a more service orientated future and the major ERP players re-interpret their platforms to add more attention and focus to service related activities...
    George Touryliov
    Are we about to witness the rise of the ServiceERP?
    fieldservicenews.com Kris Oldland explores the potential emergence of the 'Service ERP' as field service becomes an increasingly important part of the business...
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  3. George Touryliov
    As more companies select FSM software, they will have choices to make about how they license the software and where the software resides—on hardware they own themselves or in data centres operated by their software vendor or a third party.
    George Touryliov
    Field Service Management and the Cloud: Subscription-Based Models Versus Perpetual Licensing
    fieldservicenews.com Tom DeVroy at IFS explores the relative benefits of Software as-a-Service and perpetual licensing models for Field Service Management...
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  4. George Touryliov
    With the right technology at your disposal, employee engagement doesn’t have to be hard. In the following sections, we’ll discuss different drivers for employee motivation and show how technology can help with each.
    George Touryliov
    Employee Engagement & Technology | Field Service Matters Blog
    www.fieldservicematters.com Today there's an app for almost everything - including employee engagement. Learn about different software & apps you could use to foster...
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  5. George Touryliov
    Last-minute cancellations and no-shows are costly and frustrating, but they’re often an understandable response to overly broad appointment windows or general lack of communication and visibility from the service supplier side. The good news is that this problem has a solution.
    George Touryliov
    How to Predict and Prevent Customer Cancellations | ClickSoftware Blog
    www.clicksoftware.com With the right technology and historical customer data, missed appointments can be predicted and prevented before they happen. Learn...
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  6. George Touryliov
    To build the right foundation for #data-driven #customer #service, identify existing sources and inputs and look for ways they can be augmented....
    George Touryliov
    Real insight: Building a big data bridge to customer satisfaction
    fieldservicenews.com Claudine Bianchi, ClickSoftware explains how and why meaningful interpretation of Big Data will be the key to defining a new level of customer...
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  7. George Touryliov
    As a field service organization, you need to look for ways to mirror some of the service experiences you enjoy most. Generally speaking, here are three essential components of customer experience you should focus on to stay relevant and competitive.
    George Touryliov
    3 Musts For Providing A Modern Customer Experience
    www.fieldtechnologiesonline.com The demands of customers today reach far beyond what many traditional field service organizations are used to – or equipped to – deliver....
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  8. George Touryliov
    Looking ahead, what can be done to fully harness data through the power of AI? Adapting the current workforce to these inevitable changes is important as we move to a more hybrid model (humans + AI). Business leaders have a responsibility to explain the risks and opportunities that the next-gen workforce brings.
    George Touryliov
    Artificial Intelligence Business Value | Field Service Matters Blog
    www.fieldservicematters.com It's no secret that artificial intelligence is improving workplace efficiency. Here are three ways companies are using AI to drive business...
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  9. George Touryliov
    We have discovered 4 winning habits of long-lasting achievers in service, which sets them apart from competition. These long-lasting achievers see that change and innovation in their organisations is energising and easy and that their people pursue opportunities that go beyond business-as-usual. Read on for more -
    George Touryliov
    4 winning habits of long-lasting achievers in service
    fieldservicenews.com In a new feature series Jan Van Veen explores what are the common factors in an organisations DNA that makes them stand head and shoulders above the rest of the competition… We have discovered 4 winning habits of long-lasting achievers in service,...
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  10. George Touryliov
    Here are four largely avoidable reasons your field automation initiative will fail.
    George Touryliov
    4 Reasons Your Field Automation Initiative Will Fail
    www.fieldtechnologiesonline.com The latest Gartner Magic Quadrant for Field Service Management report states that through 2020, 80 percent of organizations with more than 75...
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  11. George Touryliov
    We’re living in a time when customer experience is the main competitive differentiator for businesses across industries. Read articles from ClickSoftware thought leaders to learn more about field service, technology, and customer experience trends.
    George Touryliov
    Field Service Management Trends - ClickSoftware Expert Roundup
    www.clicksoftware.com Read articles from ClickSoftware thought leaders to learn more about field service, technology, and customer experience...
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  12. George Touryliov
    In our previous post, we explored machine learning and its potential applications for field service organizations. This week, we’ll be getting more specific about which human tasks artificial intelligence will replace in both the short, and long-term. Read on for more -
    George Touryliov
    Field Service News – Artificial Intelligence Trends | Field Service Management Blog
    www.fieldservicematters.com Are you worried artificial intelligence technology is soon to replace your work? In this post, we get real about the human tasks AI will...
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  13. George Touryliov
    In field service management, we’re facing one of the toughest, and highly opportune times in history. Our success or failure in the face of these challenges will be determined by one thing; whether or not we can get millennials and boomers working together efficiently. Here are five character traits of boomers and millennials that when combined will yield exponential gains in field service.
    George Touryliov
    Field Service Trends - Boomers & Millennials | Field Service Matters
    www.fieldservicematters.com With their powers combined, boomers and millennials could prove an unstoppable force in field service. Read on to learn...
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  14. George Touryliov
    In this infographic, we explore the highs and lows of new contact centre innovations, and how customer service technology has advanced since the days of inscribing stern words on to soft clay tablets.
    George Touryliov
    The Customer Service Graveyard [Infographic]
    www.business2community.com An inscribed clay tablet, kept in the British Museum, is widely believed to be the world’s first recorded customer service complaint. Inscribed are the frustrations of a disgruntled customer,...
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  15. George Touryliov
    Adventures in Artificial Intelligence Part 3: What is Machine Learning and Why Should You Care? - While AI can be tough to get your arms around, machine learning is complex territory in its own right. In this post, we’re going to break down machine learning into everyday terms and explore how it might play a bigger role in your life out in the field.
    George Touryliov
    Machine Learning - Artificial Intelligence Trends | Field Service Management Blog
    www.fieldservicematters.com Machine learning is a complex term, but it's something that's in action in our everyday lives. In this post we break it down into everyday terms. Read...
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    Comments

    George Touryliov
    20/06/2017 #2 George Touryliov
    #1 My pleasure Sara!
    Sara Jacobovici
    20/06/2017 #1 Sara Jacobovici
    Thank you @George Touryliov for the opportunity to learn about this world of technology that is so foreign to me. At the risk of embarrassing myself, I will offer my perspective. I find that all of these new devices are just sophisticated tools for humans. They work faster and hold more information. Very convenient. Yet, I can not agree with the following statement; "Machine learning is teaching computers to learn as we humans do: by interpreting information from the world around us and bucketing it into manageable categories." Humans interpret information through our sensory system and Central Nervous System. Machines learn from reading all the data inputted by humans. Big difference. Then there is the expression, "reacting to internet stimulus". This stimulus is one devoid of any sensory input. It is strictly based on written language (human or computer) we read. I can not agree with any comparison between humans and machines. We designed a tool called the hammer which has the function of increasing our strength. It cannot develop any muscles.
  16. George Touryliov
    In last week’s Employee Engagement installment, we learned that employee engagement creates loyal, productive employees and satisfied customers. The alternative, however, can mean severe consequences for your organization. This week we’ll discuss the costs of low employee engagement, and how to avoid it.
    George Touryliov
    Employee Engagement | Costs of Disengaged Workforce | Field Service Matters
    www.fieldservicematters.com It’s not uncommon for employees to feel their efforts are ignored by their company. Learn why it's important - and necessary - to engage your...
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  17. George Touryliov
    If you’re in the service industry, you already know that customer experience is important, and you’re probably investing a lot in it. But to be truly successful with customer experience, you first need to invest in your employees. In field service, your technicians are probably going to be the only point of direct contact with the customer. This means your brand reputation is in their hands.
    George Touryliov
    Employee Engagement & Customer Experience | Field Service Matters Blog
    www.fieldservicematters.com Research confirms there's a strong positive correlation between employee engagement and customer experience. Learn why in our employee engagement...
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  18. George Touryliov
    This handy infographic offers a useful checklist and some helpful insight into making sure your company is taking advantage of opportunities rather than coping potential threats.
    George Touryliov
    Infographic: Are you prepared for the Connected Customer
    fieldservicenews.com Today's connected customer is more empowered than ever before - are you prepared for the connected customer? Handy...
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  19. George Touryliov
    According to Gartner, by 2020 over 40% of field service work will be performed by technicians who aren’t employees of the organization. Most of these contracted technicians will have direct contact with your customers, so it’s important that they maximize the full potential of the interaction. But how can you ensure contracted employees are doing their best to maximize customer experiences?
    George Touryliov
    Contractor Management | Field Service Trends | ClickSoftware Blog
    www.clicksoftware.com Service organizations are increasingly outsourcing employees to cut costs and expand business. Learn how you can manage this new...
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  20. George Touryliov
    Asking these tough questions below will put you in a position to make a truly informed decision about the right rugged tablet PC for your unique mobile team.
    George Touryliov
    How To Ask Your Sales Rep The Tough Questions About Rugged Mobile Devices
    www.fieldtechnologiesonline.com Sooner or later, you’ll be in one of your conference rooms with a sales person touting a mobile device they swear will be perfect for...
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  21. George Touryliov
    Luckily, the second half of the year is full of events dedicated to field service management, customer experience, technology, and employee engagement. Here are a few you might want to attend -
    George Touryliov
    Field Service Events - June to December 2017 | Field Service Matters Blog
    www.fieldservicematters.com There's always more to learn about field service. Check out this list of field service events taking place in the second half of...
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  22. George Touryliov
    Check out these steps to see if you need a predictive maintenance strategy. They’ll tell you whether or not your business is the sort that would benefit from predictive maintenance, and whether or not your business would be able to keep up a predictive strategy.
    George Touryliov
    Should You Invest In A Predictive Maintenance Strategy?
    blog.capterra.com Would a predictive maintenance strategy work for you? Check out these three tips to find out whether your facility can...
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  23. George Touryliov
    The ultimate vision for field service automation is called “Zero Touch,” or 100% automation without human intervention. Wouldn't it be nice if routine tasks were automated and humans were free to do the skilled work? Learn how to prepare your organization for automation.
    George Touryliov
    Zero Touch Automation - Is your organization ready? | ClickSoftware Blog
    www.clicksoftware.com Wouldn't it be nice if routine tasks were automated and humans were free to do the skilled work? Learn how to prepare your organization for...
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  24. George Touryliov
    In today’s technologically advanced world, an organization relying on outdated tools is at a disadvantage against better-equipped rivals. But making the case to the decision-makers can try the patience of even the most stoic field service managers.
    George Touryliov
    Field Service Software - Make the Case for Upgrading FSM Software
    www.fieldservicematters.com Field service managers know that field service management (FSM) software is essential. Learn how you can convince the executive team to...
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  25. George Touryliov
    Inspired by Uber and other on-demand solutions, field service companies and software providers are innovating in new ways. This will be the next phase of field service evolution as service organizations shift their focus from efficiency improvements to enhancing the entire customer experience.
    George Touryliov
    New Mobile Apps Improve Service
    www.fieldtechnologiesonline.com The field service automation segment is much more complex than it used to be. In addition to traditional field service or work order...
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