Jacob Molz
20/6/2017 · 3 min read · ~10
To Software and 2 more
The Best Way to Handle Your Special Guest Requests

The Best Way to Handle Your Special Guest Requests

Your first event of the season is underway.The house is packed. You can feel the energy moving through the halls.The sales team did a great job filling the seats – and your suites.Every suite is full of excited guests.But, you’re still nervous...

Jacob Molz
23/3/2017 · 5 min read · ~10
To Guest Services and 2 more
What If Tom Brady's Stolen Jersey Was Just Lost?

What If Tom Brady's Stolen Jersey Was Just Lost?

“Quarterback Tom Brady led the New England Patriots to one of the greatest comebacks in football history at the Super Bowl this year. Immediately afterward, his game-winning jersey was stolen from the Patriots' locker room in Houston,” writes...

Jacob Molz
14/2/2017 · 4 min read · ~10
Give Your Guests What They Need This Valentine's Day

Give Your Guests What They Need This Valentine's Day

You’ve got dinner plans tonight.So, you’re trying to get out of the office before 6:30 PM.“Can you hold down the fort,” you ask your operations manager, Ryan. Ryan’s a recent college grad and isn’t celebrating Valentine’s Day.He always...

Jacob Molz
9/2/2017 · 4 min read · ~10 · 1
To Guest Services and 1 more
8 Effective Ways to Make Guests Happy on Game Day

8 Effective Ways to Make Guests Happy on Game Day

You’ve got a lot of full time and part time staff.But, you don’t have all the time in the world to train them.Yes, your veteran staff is always around and experts at what they do. But, things change.You’re probably overwhelmed with the task of...

Jacob Molz
18/10/2016 · 4 min read · ~10
To Guest Services and 2 more
How to Proactively Manage Guest Requests

How to Proactively Manage Guest Requests

“Our largest event of the year is today,” you tell your staff.Your guest-to-staff ratio is 15:1.In no time, the incident calls immediately start coming into the command center.You’re receiving eight to 10 guest requests between each incident...

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