Jacob Molz

Jacob Molz

4/8/2020 · 5 min read · ~10
How to Skyrocket Incident Management Effectiveness with Mobile Apps

How to Skyrocket Incident Management Effectiveness with Mobile Apps

“Thank you all and be safe,” you tell your supervisors before they branch out to meet with their team.You leave the meeting room.You swing by your office next door to grab your radio.You start the five-minute trek to the operations center...

Jacob Molz

Jacob Molz

14/7/2020 · 3 min read · ~10
#1 Go-To Technology for Managing Customer Requests (With Ease)

#1 Go-To Technology for Managing Customer Requests (With Ease)

“Taxi,” you hear the guy to your left scream.He’s waving his arm with hopes of getting the attention of a cab.But, no luck.Large groups of people rush the taxi line as the day ends.Many of the customers are in groups of two or more.They flood...

Jacob Molz

Jacob Molz

9/7/2020 · 4 min read · ~10
#1 Way Incident Management Systems Improve Response Times

#1 Way Incident Management Systems Improve Response Times

We bet you're wondering:How can incident management systems reduce your response times to incidents?Well, there are many ways.Yet, today we're going to focus on one significant aspect – Awareness.Why 'Awareness'?Think about it:Your ability to...

Jacob Molz

Jacob Molz

7/7/2020 · 4 min read · ~10
How to Efficiently Manage Incidents with Customers

How to Efficiently Manage Incidents with Customers

You walk into the Administration office."Where are we at," you ask your team.Last night's event was massive.The size of the event was more than your staff is used to managing.The number of issues and incidents captured was overwhelming by your...

Jacob Molz

Jacob Molz

12/5/2020 · 3 min read · ~10
To Incident Management and 2 more
USE AN INCIDENT MANAGEMENT SYSTEM TO BE PROACTIVE (NOT REACTIVE)

USE AN INCIDENT MANAGEMENT SYSTEM TO BE PROACTIVE (NOT REACTIVE)

How do you think an incident management system helps you become proactive?Chances are, if you're not using one, you're running a reactive operation.You know that's bad for business, but so is pen and paper.You're probably still using that too.In...

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