- 22/05/2017What does it take to have a long term relationship and lasting marketing effect to your customers?
Here's salestips for a proper lead nurturing management on how to make your customers love you and keep coming back to you!www.callbox.com.sg Here's how to make your customers come back to you to renew the contract or even add or refer another business to...
- Producer16/05/2017Walking on airIn the past I have had the feeling of walking on air. Days that were so good that nothing could touch you. But as I got older those days were fewer and fewer, now they no longer exist. The days where life if perfect, when life just couldn’t get...
Comments16/05/2017 #1 Franci🐝Eugenia HoffmanNot every day may offer what we individually desire as perfection but I like your statement "There are as many “walking on air” days ahead as I wish to enjoy; I simply must choose to enjoy them", and I agree, Pollyanna makes a good point - try to find the good in everything. Nice piece, @Greg Rolfe.
- 16/05/2017E-COMMERCE MANAGER http://www.infojobs.net/marbella/e-commerce-manager/of-i00255f753240dcbbd3171d17719330/nv-oAd-caFb?navOrigen=rs_so_Fb&applicationOrigin=e_share_offer
- Producer16/05/2017One great way to improve your meetingsHave an agenda. Now I know what you are thinking, I have an agenda. Most likely you have an intended program for your meeting. You have a list of things you want to accomplish. You intend to gain information and ask some relevant questions. And...
- Producer12/05/20177 Processes HR Shouldn’t Be Doing Manually.In their ground-breaking book ‘A Bias For Action’ authors Heike Bruch and Sumantra Ghoshal reveal that only 10% of managers act purposefully to truly get important work done. The book details how 90% of managers are being busy for the sake of...
- Producer30/04/2017Management, the Good, the Bad and the Ugly During 35 plus years of management I probably came across every possible situation of good and bad employees and managers. I have always tried to have a positive attitude and to see the good in everyone; in certain ones it was very difficult to...
Comments11/05/2017 #11 Todd JonesMy department has two supervisors. This arrangement has given me the unusual experience of working under the absolute best and absolute worst supervisor at the same time.
The absolute best was as you described- empowering, trustworthy, firm, fair, consistent, and always gave credit to the team. The worst was the exact opposite- an erratic and arrogant micromanaging nitpicking tormentor who would hold personal vendettas and manufacture lies to harass his targets. The two struggled to work together for nearly two years.
The company eventually promoted the best, and spent countless hours trying to coach the worst into something better. I believe Corporate truly understood that they had an irreconcilable problem when during one of these counselling sessions, the bad actor indicated that a leader that he looked up to was Adolf Hitler, because he knew how to get things done. This guy also demanded that one of my colleagues schedule his prostate cancer treatments for either Monday morning or Friday afternoon so that the impact to our work schedule was minimized. The department witnessed a 30% turnover during the reign of this bully supreme, and his tantrums and intimidation attempts extended both up and down the corporate ladder, which was probably his ultimate undoing.
He was finally fired two years ago, to the best of my knowledge hasn't worked since, and has subsequently slapped the company with a wrongful dismissal lawsuit, which goes to trial in a few months.03/05/2017 #9 Nicole ChardenetI've been fortunate not to have had a really bad manager in a good many years but it's horrible when you have to work for one of these. One of the worst was shortly after I moved to CT...where i started working at a small radio station featuring the second-worst manager of my career (It was like dealing with an abusive husband except there wasn't physical abuse and I didn't have to sleep with him. Often wondered how his wife could...she was a piece of work too). I finally gave up and moved to the town newspaper where I was promoted to manager to early after only being there for a few months because the only other person there with seniority was a fundamentalist Christian with mental health issues (and I mean real ones, not just caused by her religion, although that didn't help either). To be fair, I think this frying-pan-in-the-fire boss wasn't so much evil as young and inexperienced...he was only a few years older than me and we were both under thirty. He just didn't know how to manage. He left the company shortly before me, probably because he knew he was going ot get fired (and honestly some of the problems in our department weren't caused by him but by *his* idiot boss) and a woman from the sales department who seemed the least likely candidate to run sales & classifieds was chosen, and although I liked her a lot and could probably have worked under her, I figured she'd be a disaster and that anyway the whole company was f**ked. So I left, and I hear she struggled in her first year but then became an excellent manager, probably far better than the numbnuts before her. Still glad I left though as the paper was then taken over by a far worse paper and it really went downhill from there.01/05/2017 #4 Donna Wood@Jim 🐝 Cody Well said! Workplace behavior is becoming a more and more difficult to manage, from the front line to the C-Suite. My straight forwardness has gotten me chewed up and spit out a time or two, but the honesty is what was really needed! Thank you for sharing these important points about the realities of management.01/05/2017 #3 Vincent Andrew"The best employee I worked with in my entire career was ... direct and straight forward hard working man who expected everyone to do their best ... He would go out of his way to help anyone even those in other casting departments ... He set high goals and exceed them ... he would always give credit to his team and individuals who helped him exceed goals ... he is the only one who keeps in contact with me". Now, that's a great employee and a great man! Thanks for sharing your experience @Jim 🐝 Cody.30/04/2017 #1 David B. GrinbergThank you, Jim, for this illuminating read. I fully agree with your wise counsel about how to treat others in the workplace (and, by extension, every place): "...be positive, treat people fairly, be straightforward and tell them what they needed to hear, not what they wanted to hear."
Unfortunately, there still appears to be no shortage of what I call "monster managers" who commit all kinds of abusive and unlawful behavior with a reckless indifference to subordinate employees and appropriate work ethics. CEOs and C-suites of corporate America need to play a more active role in rooting out these monster managers, who only succeed in damaging the work culture and making the employees' work-life miserable -- causing employee engagement and productivity to plummet, while causing decreased job satisfaction and company loyalty.
Then there's the real problem of potential litigation and bad PR for companies when such workplace malfeasance is made public by whistleblowers and victims who are not afraid to speak out and exercise their legal rights. In short, monster managers create a lose-lose situation for companies and the workforce.
Therefore, monster managers needs to be swiftly eradicated like a cancer before metastasizing. I've written several post here about the issue as well. There's nothing worse in the workplace than management abuse run amok. Thank you, Jim, for bringing increased attention to this important issue.
- 08/05/2017There is only one way: keep moving ahead.Obsolete Professional | Repositório do Ricardorftafas.blog.br Everything will be obsolete one day. Even...
- 02/05/2017The World Economic Forum answers their question with a definitive yes. So if you are in the Triangle, and especially Durham, join me Thursday the 4th at 6:30 for a free workshop designed to help you grow your creative capacity and develop your entrepreneurial instincts. I taught courses in creativity and entrepreneurship at Duke for 14 years and this workshop is sort of a Whitman sampler. Hope to see you there.Could creativity drive the next industrial revolution?amp.weforum.org As robots increasingly take on manual labor, we will need to foster what differentiates humans from machines (at least for now):...
- Producer01/05/2017Drivers for Orderly GrowthThe success of social interactions is at least partly measured by the outcome of these interactions. My interactions with the brainy Sara Jacobovici have always led to inspirations and new ideas. Her last post is exemplary of what I mean. In this...
Comments05/05/2017 #63 Jean L. Serio CPC, CeMAI believe we all have different purposes at different times in life - whether that's college, marriage and children or changing jobs, for example. On the other hand, through no fault of our own - through death, a downturn in the economy or a company's downsizing - even with the birth of a child - for example, we are forced - if only temporarily - to move through these unique and changed points in life; to change our purpose in order to move on or move forward. John F. Kennedy said "Efforts and courage aren't enough without purpose and direction". Thanks for another article, Ali, which provokes us to think outside the cauliflower box.03/05/2017 #62 Ali 🐝 Anani, Brand Ambassador @beBeeThe comments here are so absorbing that prompted me to write a follow up buzz on this one. It is titled "Innocent Observations".
https://www.bebee.com/producer/@ali-anani/innocent-observations02/05/2017 #61 Ali 🐝 Anani, Brand Ambassador @beBee#60 I always say one mind doesn't clap. If it wasn't for the warming discussions and comments then what value the buzz would have? I appreciate greatly your appreciation and endorsement dear @Ian Weinberg View more#60 I always say one mind doesn't clap. If it wasn't for the warming discussions and comments then what value the buzz would have? I appreciate greatly your appreciation and endorsement dear @Ian Weinberg. My next buzz shall refer to your first comment on this buzz. You inspired me sir. Close02/05/2017 #59 Ali 🐝 Anani, Brand Ambassador @beBee@Sara Jacobovici brilliantly summarized the buzz and selected comments and bundled them together in her buzz "Purpose; do we have a choice? - Part Two". This is a MUST read.
https://www.bebee.com/producer/@sara-jacobovici/purpose-do-we-have-a-choice-part-two02/05/2017 #58 Ali 🐝 Anani, Brand Ambassador @beBee#56 Beautiful mind yours is @Tausif Mundrawala. This is reflected very well in your comment "Re-ignition is like starting all over again or to ignite the spark which was about to die".
I am indeed privileged to be connected with so many lovely minds on beBee. I sometimes feel I am envying myself.02/05/2017 #56 Tausif MundrawalaWe need to constantly re-ignite the drive with which we have designed our purpose. You heard it correctly the word is ' re-ignition' as we have to re-ignite the drive which leads us to achieve our desired purpose. People and sometimes our minds deviate us from our purpose due to changes we see in events, circumstances etc. Your purpose have been served by penning this wonderful buzz as that's what you intended to convey. It's a difficult path. Even I know. Re-ignition is like starting all over again or to ignite the spark which was about to die. Sporadic growth due to deviation spoils our shape What an excellent example, Sir.
You have created a circle here in this buzz where you started exceptionally well and ended by completing the concept. Your buzzes would be incomplete if it's not interactive and I like that aspect. I has always brought out the best in me. Thanks for sharing this with us, Sir @Ali 🐝 Anani, Brand Ambassador @beBee02/05/2017 #53 Ali 🐝 Anani, Brand Ambassador @beBee#51 In response to your comments and to give fairness to the depth of your comments I edited this buzz and highlighted in the last two lines part of your comment #46. You may find the comment @Harvey Lloyd View more#51 In response to your comments and to give fairness to the depth of your comments I edited this buzz and highlighted in the last two lines part of your comment #46. You may find the comment @Harvey Lloyd at the end of the body of this buzz. This is to reflect my appreciation to your wonderful contributions to this discussion. Close02/05/2017 #50 Ali 🐝 Anani, Brand Ambassador @beBee#46 I am repeating my response to you @Harvey Lloyd to correct for three typing mistakes. Here is the "corrected" response.
#46 Just prior to reading your comment @Harvey Lloyd addressed to @Ian Weinberg I was reading the Ian's comment. I paused several times on his writing "But 'purpose' in turn is fed by engaging with the extended environment, where potential chaos exists. Not only is purpose fed from this engagement but it is often borne out of this engagement". I came to some ideas and possibilities. Now, your comment is the Idea-breaker for me dear Harvey. "With purpose we will find what we are looking for, without purpose we will only find helplessness and remain within the chaos". What a great idea this s! I have to draw the attention of dear @Sara Jacobovici to its depth. This idea is worthy and for me a breakthrough.
In order to find the ordered layers in chaos we need have purpose. WOW! This explains the opposite ends of my drawing (first image in the buzz).
I was asking myself a question- why trees have choices to grow straight, spirals to the right or left or alternate between these possibilities. However; cauliflower has one choice- to pack in spirals. Does the purpose change with the changing growth type or with the prevailing environment? If trees have choices like humans do why trees are then are excellent in taking alternative choices? I need your brains my friend.02/05/2017 #49 Ali 🐝 Anani, Brand Ambassador @beBee#47 Again, synchronicity in action dear @Harvey Lloyd. Not sooner I have posted my response to you and asking for the help of your brain you published this comment. You wrote "You start by opening the hole of life and questioning what you see and invite others to help you dig". You did the same my friend and you opened a new hole in life for me to search. I am privileged to have a brain connected with me such as yours. Your last comment just blew my mind.02/05/2017 #48 Ali 🐝 Anani, Brand Ambassador @beBee#46 Just prior to reading your comment @Harvey Lloyd addressed to @Ian Weinberg I was reading the Ian's comment. I paused several times on his writing "But 'purpose' in turn is fed by engaging with the extended environment, where potential chaos exists. Not only is purpose fed from this engagement but it is often borne out of this engagement". I came to some ideas and possibilities. Now, your comment is the Idea-breaker for me dear Harvey. " With purpose we will find what we are looking for, without purpose we will only find helplessness and remain within the chaos". What a great idea this s! I have to draw the attention of dear @Sara Jacobovici to its depth. This idea is worthy and for me a breakthrough.
In order to find the ordered layers in chaos we need have purpose. WOW! This explains the left ends of my drawing (first image in the buzz).
I was asking myself a question- why trees how choices to grow straight, spirals to the right or left or alternate between these possibilities. However; cauliflower has one choice- to pack in spirals. Does the purpose change with the changing growth type or with the prevailing environment? If trees have choices like humans do why are then trees are excellent in taking alternative choices? I need your brains my friend.02/05/2017 #47 Harvey Lloyd#33 @Ali 🐝 Anani, Brand Ambassador @beBee the rabbit holes you create and then explore amaze me. You start by opening the hole of life and questioning what you see and invite others to help you dig. The treasure of wisdom you show us through your courage to ask the question is awe inspiring. Thank you for your time and your thoughts. You are indeed an explorer.02/05/2017 #46 Harvey Lloyd#27 Some great paths of research as we expand our understanding of purpose. Your thoughts here made me relook at the @Ali 🐝 Anani, Brand Ambassador @beBee drawing and conclude that with or without purpose we will enter the realm of chaos. With purpose we will find what we are looking for, without purpose we will only find helplessness and remain within the chaos.
Your comment sparked a great dinner time conversations about the trust we place in others within our community. This trust without purpose would only serve entropy within chaos. Trust with others engaged in a purpose would be the energy to thwart entropy within chaos. (My son in law is an engineer)
Purpose is the energy that drives us through the chaos that always comes. What a great discussion. Thanks for your insights @Ian Weinberg.
- Producer29/04/2017Fear and the "Sense of Urgency"Image credit: thankful4forty.com The race today is between our having a “sense of urgency” and being “purpose driven”. Who will come out ahead? The answer for me is a no-brainer; “purpose driven”...
Comments01/05/2017 #28 Harvey Lloyd#7 When we observe someone can we delineate the difference of purpose and urgency? This was the reason for my "Kissing Cousin" identification. Sometimes it is difficult to tell from the outside. Internally we tend to never ask the difference between the two.
With budding managers i always have a difficult time expressing the difference from the two as they show up externally through the same actions. Purpose is sustainable, urgency is only a temporary light speed boost. It will usually reach critical mass and stop under its own weight.
Your post deliniates the difference between the two quite well.01/05/2017 #27 Deb🐝 Lange, Brand Ambassador @beBeeAnother thoughtful post @Sara Jacobovici and I agree, we need less toxicity from the rush of urgency - more well-being from leading our lives well. Your post synchronises well with my post on pausing. Is there another post on pausing on beBee? Can we make a triad on pausing?
https://www.bebee.com/producer/@deb-lange/press-pause-and-sense-a-moment-in-a-conversation30/04/2017 #24 Sara Jacobovici#21 Thanks @Deborah Levine for bringing up the impact this sense of urgency is having on the youth. This attitude of people doing something "as if their lives depend on it (which, in many cases, is true)", transmits the toxicity you describe. We definitely can not afford to overlook this important fact. Thanks again.30/04/2017 #21 Deborah LevineThank you @Sara Jacobovici for bringing the issue of urgency to the surface. The level of anxiety world-wide is increasing, along with that urgency. The effect is becoming toxic. My daughter, a child psychiatrist, sees the effect on our youth. Their increased rate of suicide is is alarming. We need to model a better lifestyle for the next generation than a constant "urgent" mode.30/04/2017 #20 Tausif MundrawalaAn excellent buzz worth reflecting upon. I agree with you that we need to pause and think what do we need to do in order to achieve something worth pursuing and with meaningful purpose. You, Sir Ali Anani and Ian Weinberg makes me to pause and reflecting upon carefully on the written buzzes. When I joined Kaivalydham to learn yoga I was an impatient teenager who wants everything instantly. But the power of pranayam and asanas built in me a required patience in order to lead life peacefully. I am grateful that you penned such an excellent buzz,@Sara Jacobovici30/04/2017 #19 Pascal Derrienwas thinking about busy v.s impactful when I was reading this.... have always told my teams I was worrying about them when they were telling me they were too busy....many senior guys scratched their heads with a what do you mean look in their eyes. Say jump I will say how high !!!30/04/2017 #16 Sara Jacobovici#12 Thank you very much for your generous words @Ali 🐝 Anani, Brand Ambassador @beBee. And thank you for the added value of your comment. I would like to highlight 2 things: "...having a purpose is a center point around which we should focus our actions." And, "In every chaotic system we have areas of order embedded in the "layers of chaos"/ Are the pause periods the orderly moments that we need to make in the layers of our chaotic lives?" Both concepts inspire me towards further exploration.30/04/2017 #15 Ali 🐝 Anani, Brand Ambassador @beBeeI hope that @Sara Jacobovici wouldn't mind sharing here part of my message to her this morning.
I am sorry for the late, but "timely" response. A new paradox for you: being late and timely!
Late because I am. Timely- because it follows just reading and commenting on your buzz. This is your best ever. Truly, no other post has ever made me pause for so long before commenting and sharing. You are a deep thinker Sara. You are having some stormy periods in your mind that disrupt you, but then you pause to create some order. You are a living mind. I can't tell you how much I enjoyed your buzz.30/04/2017 #14 AnonymousYou are simply brilliant, my admired Sara, thank you for sharing this gem. I agree entirely, and as usual, like to go a little step further on such challenging posts.
In your line of thoughts "...pushes us to move at an increasingly faster pace; be the first, ...but the fastest." this society is based on the wrong concept of only two choices: loser or winner. The terrifying fear of not being a winner and becoming a looser instead makes us be blind to many other possibilities that are available, dignifying and very good enough we oversee just because of this wrong approach.
The mental exercise you are proposing (pause, instead of stop), is something I did some time ago, as this "race for time" was professionally driving me to jobs I did not like. This brought me where I am now, happy and satisfied with the life I have, full of purpose, but not the one the society made for me, but the one I have chosen for me. To do that, the component of this driven fear has to be taken out of the equation, above all, because this "sense of urgency" is a fallacy.
So I can say, due to personal experience, that your proposal works.30/04/2017 #12 Ali 🐝 Anani, Brand Ambassador @beBeeI am so happy to have noticed this buzz because I didn't receive any notification. @Sara Jacobovici- you climbed to the top of the mountain with this precious buzz. It is deep, and makes me stop and pause before commenting. Is it better to be on the edge or near the middle point- the equilibrium. If we are loving bodies and open to our environments then we exchange energy and info and keep transforming accordingly. This means we are always on the edge if we are to be living humans. Yet; having a purpose is a center point around which around which we should focus our actions. We need to be on the edge and near the equilibrium point of purpose. The two options are mutually repulsive. Or, we have the uncertainty principle in operation.
In every chaotic system we have areas of order embedded in the "layers of chaos"/ Are the pause periods the orderly moments that we need to make in the layers of our chaotic lives?
You give so much to ponder on. I truly need to pause and think. This buss has influenced my brain more than you can imagine.
- 25/04/2017Good habits to develop one's mindBill Gates, Warren Buffett, and Oprah Winfrey All Use the 5-Hour Ruleobserver.com If Gladwell’s 10,000 hours isn’t an absolute rule that applies across fields, what does it really take to become world class in the world of...
- 20/04/2017On a quick side note, did you know this sales interview question has been around for millions of years? Its origins date back to the earliest of cavemen. Selling slingshots cave-to-cave. Except back then, they asked, “sell me this bowl of crushed berries.” Anyways. The point is, one day it will happen to you and I want you to be prepared. Below the right sales framework to respond perfectly every time -Best Answer to “Sell Me This Pen” I Have Ever Seenwww.linkedin.com I personally never thought anyone would actually say, “sell me this pen” in a sales interview. I was wrong. It will happen to you too. And to...
- Producer20/04/2017PEARL RINGPearl ring designed in a very distinguished shape suitable for all occasions. Inspired by flowers for this spring season. Can be ordered from Sabine Mazloum...
- Producer19/04/20176 Excuses Salespeople Need to Stop Using Right NowSales meetings are an absolute dream when everything's going well.But if you've ever managed a team who started to fall behind on their promises or began to miss targets - you'll recognise the smoke screen of well worn (and often recurring) excuses...
Comments19/04/2017 #1 Harvey LloydThis is a great post. I was asked to come and lead a stagnate construction company that sales had fallen into this excuse mentality. Observation stated that the excuses had relieved them of the goals because they were focused on closing deals that didn't exist. No one was concerned with the amount of sales in the pipeline or building a system that served the pipeline. Within a few months we had the top of funnel whirling with several million in pipeline opportunities. Now we could focus on closing.
We had established potential customer lists and targets. We distributed these across departments to develop the leads. We had one customer that we were targeting and could not get an audience. This customer had bounced between three of our teams. We handed this customer over to our contracts department where a very strong women decided she would send the gatekeeper flowers. The teams were given some broad lead way in serving the top of funnel, but this got many laughs around the office. The CEO and Head of Contracts got an audience within three days. The laughing stopped.
We were not successful in becoming a primary but able to secure a second position with ability to contact the company every so often.
- Producer16/04/2017Don’t let Toxicities become AtrocitiesThis post is my contribution to the buzz written by David Navarro López titled Toxicity at workIn addition, I am bringing attention to other worthy posts on this same subject. Hidden Aspects of Toxic Employees Ali...
Comments18/04/2017 #19 David B. Grinberg#18 Nice buzz, as always, Franci. Regrets for the belated reply. First, thanks for the shout out, which is most appreciated. Second, kudos on surviving all those layoffs without receiving a "pink slip." I'm not surprised the company found you to be an invaluable asset. Third, I love the poem. Your creative writing is top notch!17/04/2017 #16 AnonymousThis is a wonderful contribution, dear @Franci🐝Eugenia Hoffman. Thank you for sharing you experience, which has surely been very painful. But you survived, and you let us know how you did. One can learn a lot from you. I am sure your words will be a milestone in the "composed buzz" we are putting together.
Great words of wisdom here " be mindful and aware that you can still shine through the murkiness. Don’t let toxicities become atrocities. "16/04/2017 #14 Jerry FletcherIn a world where a generation is selling out to retire you lift a concern that is warranted. It is in the buyout/takeover that the worst of human nature in the business world is readily visible. The Trust that may have once been there is gone in a heartbeat as the transfer is signed.16/04/2017 #7 Ali 🐝 Anani, Brand Ambassador @beBee"No job is not worth risking your health. Don’t blame yourself for what is not within your control. Keep your nose clean and don’t take sides because the side you take may not be there in the future".
This is a juicy extract of your great buzz @Franci🐝Eugenia Hoffman. The result of toxic work environment is
"Morale decomposed by gossipy stares
A once happy workplace now empty chairs'
A moving post to share16/04/2017 #4 Jan 🐝 BarbosaToxic leadership a theme i can relate too and where i feel like im an expert, or if not a seasoned veteran.. my last boss turned a blind eye to office bullying, promoted backbiting, presured people to leave to bring over unemployed friends and even brought his child babysitter to watch over a sales department....Must admit the experience was quite horrible and to all under this situation i recommend to leave ASAP !!!
- 15/04/2017It is disturbing...The Begging Market | Repositório do Ricardorftafas.blog.br I say that innovation is everywhere. In fact, it is. Even in the Begging...
- Producer14/04/2017Backbiting: A Symptom of Toxic Work CulturesBackbiting is a sure-fire symptom of a toxic work culture. In fact, not only does it run rampant in corporate cultures that are deteriorating and it is guaranteed to de-stabilize any corporate culture further.WHAT IS BACKBITING?Definition: To...
Comments15/04/2017 #21 Anne 🐝 Thornley-Brown, MBA#18 Culture definitely plays a role in this. I don't know much about Japanese culture but a friend of mine who is of that heritage indicated that, within that culture, the tale-bearer carries news as a way of currying favour or getting into the good graces of the person to whom they are carrying the news. The experience under that scenario is Person A goes to Person B with gossip about Person C. Person B listens and then goes to Person C and reports what has happened.
When that happens, the way to put a stop to it is to say "Okay let's go to Person A right now and address it directly with them." Person A and B will usually get scared and discontinue the practice. If you just go to Person A and confront them, it doesn't work as well as Person A will deny the whole thing.
What a mess and what a waste of productivity.15/04/2017 #20 Anne 🐝 Thornley-Brown, MBA#16 So many great thoughts here from all of you. I want to address couple of things. Harvey, you are right. The fact that Matthew 18:15 is followed up with vs 16 & 17 is indicative of the fact that Our Lord knew that there would be those who are too hard of heart to respond to a private discussion to resolve the situation.
One has to be careful. If you are a manager, you can bring the 2 parties in if attempts to resolve on their own don't work. As a co-worker, the backbiter will likely turn on you. It takes fostering a corporate culture where this type or behaviour is not acceptable so that the backbiter cannot find a willing ear. That is tough to do.
I didn't realize that Covey had written about this. I have to go and look this up.
Backbiting is rampant in corporations. It is surprising that so little has been written about it. It comes up quite often in Jamaican reggae music so I guess if a culture abhors this practice it is discussed more.15/04/2017 #19 Renée 🐝 CormierGreat advice, Anne. I find the human relations principles we practice at work are easily transferred to our personal lives and vice versa. Toxic people are at the heart of all toxic relationships (workplace or otherwise) and they only have a voice if we listen to, and tolerate them. Will share this for you.15/04/2017 #18 Erroll -EL- WarnerThanks Anne. Anne T-Browne you know the culture very well. Never thought I would have read part of the --"great culture" in any publication. I am now thinking your title is --Browne and not Brown-- which led me to believe you are associated with the culture. Back biting was instrumental in bringing down Brick and Mortar. Micro managers used that back biting situation to keep control of associates. Those micro managers got positions based on years of service not by ability, knowledge or education. That type of behavior is still present in many working environment. That tend to happen when CEOs are disconnected from their own organization. When it comes to micro management there usually be the absent of feedback, transparency, accountability, humility, dignity and professionalism.15/04/2017 #16 Harvey LloydGreat thoughts here and suggestions on dealing with back-biting or office politics. I have always found that the act of gossip/back-biting is fulfilling something in the biter. Most often it is the need for affirmation. The discouraging part of this is two fold. One the social disease that it promotes and the second.....well you cant carry around the need for more juice for gossip and meet performance expectations.
If affirmation is what they seek then give it to them. Sounds counter intuitive but is the real basis of Matthew 18:15. The gossiper has stumbled across a situation where they are focused on how they can use the details to highlight themselves. Disregarding the person who is actaully dealing with the situation and their position. Steven Covey offers the method of understanding the basis of the gossip, discerning the source of the gossip and their needs and reflecting this back to the gossiper. Then recommending that both of you go and sit-down with the person at the center of the gossip and offer support. This will stop the person from seeking your vote within the gossip chain and/or redirect the gossip into a functional team support effort.
I find all to often that, like the backbiter, we condemn the person and continue the process. Exposing the backbiters needs that are fulfilled by the process is a much more effective way of dealing with them. They will run from the exposure or you will have helped someone change their character.15/04/2017 #14 AnonymousWhen I read such challenging posts like the one of yours, I use to "ruminate it" a while before making a comment, as I understand writing such a post, and the work it takes deserves a well-reasoned comment.
I am not too sure of the benefits of using Matthew 18:15 with toxic people. If the backbiting is due to unconsciousness, or not thinking twice what it was said, maybe. In my experience, if you try to solve the matter face to face with a "toxic", it can happen two things:
-They act like they don't know what you are talking about
-They claim they are right to backbite you, as you are doing things wrong.
In both cases, you gain a frontal enemy afterwards.
If there is a bigger "purpose", like good team work environment, for both parties, and for both this bigger purpose is a real target more than private considerations, then for the sake of it the "offender" could fold back and could be "won".
But normally "toxic people" have no other purpose than themselves, and would not accept other that YOU folding back, if ever.
In my opinion, with this kind of people it only works the following versicles of Matthew 18 you mentioned:
"16 But if they will not listen, take one or two others along, so that ‘every matter may be established by the testimony of two or three witnesses.’[c] 17 If they still refuse to listen, tell it to the church; and if they refuse to listen even to the church, treat them as you would a pagan or a tax collector."
In all, in our forthcoming post, the things you are sharing really deserve a subchapter on itself.
"Backbiting, a symptom of toxic work cultures: How to deal with it?"
I am sure they will provoke many fruitful comments.14/04/2017 #9 Sabrina Cadini, Live Streaming Wedding EntrepreneurVery interesting article. Thanks, Anne!14/04/2017 #7 AnonymousWonderful post, thank you for sharing it to the hive "toxicity" It is refreshing to read someone who has so much knowledge about the book of the books...We always need to be remembered about the basics...great contribution, thank you.
@Ali 🐝 Anani, Brand Ambassador @beBee View moreWonderful post, thank you for sharing it to the hive "toxicity" It is refreshing to read someone who has so much knowledge about the book of the books...We always need to be remembered about the basics...great contribution, thank you.
@Ali 🐝 Anani, Brand Ambassador @beBee this post is a must read. Close14/04/2017 #6 CityVP 🐝 ManjitHi Anne, take a look at this piece from Judiasm 101 about "improper speech" or Speech and Lashon-Ha-Ra. It deals with why tale-bearing or gossip is considered to one of the great harms but it also outlines when tale-bearing is acceptable.
It fits with what your buzz is about especially the admonition in it citing "The person who listens to gossip is even worse than the person who tells it, because no harm could be done by gossip if no one listened to it."14/04/2017 #4 Tausif MundrawalaIt is as if people sniff the fragrance which leads them to this epidemic called backbiting. They don't realize that the word spoken against someone would travel through person to person and would be heard by the one about whom they had a toxic talk. It hurts when we are been labeled what we are not in our actual life. If someone criticizes with good intent then its the responsibility of the person to pay heed. But backbiting kills and uproots the relationship with a slow toxic induced excruciating pain.
I am glad that you shared this excellent buzz with us my friend, @Anne Thornley-Brown14/04/2017 #1 stephan metral 🐝 Innovative Brand AmbassadorGreat stuff Anne, i wil share this...because backbitters were trained at school to bully, because no one stop them, neither the parents did nor the school administration, nor their supervisors as young adults...so why would they stop their toxicity....
- 14/04/2017Is There a Limit to How Much You Will Do to Provide Great Service?Talk About Giving Someone The Suit Off Your Back! - Steve DiGioiagoo.gl Here's one of the best examples of how to create customer loyalty that I have ever seen. Talk about giving someone the suit off your...
- Producer10/04/2017The Hidden Aspects of Toxic EmployeesSo many people wrote about toxic employees and whether they are genetically poisonous or became so because of the environment they live in. Are there hidden aspects of toxic employees? I revert to the metaphor of toxic plants in seeking of new...
Comments14/04/2017 #98 Ali 🐝 Anani, Brand Ambassador @beBee#97 Dear @Harvey Lloyd- toxic employees need to grow inside or outside the organization. What a great thought this is! To be living is to be growing and toxic employees are a living reality. I love your comment and we shall incorporate it in the coming buzz on toxicity.
Dear @David Navarro López- please take notice of this living comment14/04/2017 #97 Harvey LloydToxic employees is a broadly defined group, generally described as those who present a negative flow of energy within their environment, and is contagious. I believe the toxic employee is clearly in the purview of leadership's responsibility. Your final statement though is the ultimate view we must take. Piousness plants don't survive within an environment purposefully maintained.
I wanted to bring the toxic employee into two categories. The "Maverick" or rule breaker who gets the job done at all cost, and the "Predator" or promotion and self centered achievement at all cost. I have worked with many "Mavericks" in sales. They can really bring in the business but refuse to follow rules that reduce the risk. The risk exposure is usually felt by the part of the team that is following the rules. Managing these great sales folks is exhausting and challenging in maintaining a corporate culture.
The "predator" is somewhat a more difficult beast to root out. A leader is exposed to the smiling face of this toxic employee while the organization is exposed to the hidden agenda. The word choices of the "predator" is usually very telling. I, me and the use of pronouns are usually used to express their success, while risk exposure is displayed as peoples actual names. With all reports we should always be conscious of motives not the points being given alone. Motives will always expose the predator before they can damage your organization.
With each of these types of toxic employees there are management techniques to help them grow. They can grow into your organization or out. But the growth is a must.14/04/2017 #96 Ali 🐝 Anani, Brand Ambassador @beBee#91 We need your knowledge and rich experience @Jean L. Serio CPC, CeMA. I hope you would consider joining our effort by joining the hive Toxicity at Work mentioned below.
I enjoyed your analysis and your mentioning of the "'get on your good side'. This is huge observation. The Harvard Business School study has many interesting aspects which you highlighted beautifully.
I mentioned to @David Navarro López in one of my comments the need to first prevent toxicity and the observations you mentioned that characterize toxic people is very relevant to the intended work of the hive.14/04/2017 #93 Anonymous#91 Your comment is a gem. I am allowing myself to share this comment in the new buzz we are about to write here https://www.bebee.com/producer/@david-navarro-lopez/new-hive-toxicity-at-work View more#91 Your comment is a gem. I am allowing myself to share this comment in the new buzz we are about to write here https://www.bebee.com/producer/@david-navarro-lopez/new-hive-toxicity-at-work.
I am sure you have a lot to say about the issue, so please feel free to share the post or to add further thoughts/comments, which will be highly appreciated. Close13/04/2017 #92 Franci🐝Eugenia Hoffman#87 I just posted a Hive🐝Talk special for your new hive - https://www.bebee.com/producer/@franci-hoffman/hive-talk-special-toxicity-at-work-note-april-21st-deadline-date13/04/2017 #91 Jean L. Serio CPC, CeMAHarvard Business School scholar Dylan Minor and Cornerstone on Demand exec Michael Housman dealt with toxic employees described in your post, Ali, in their 2015 working paper "Toxic Workers". And your 'take' and experience with this topic is 'spot on. While this type of individual can be harmful to an organization's performance and can - with their toxic performance say Minor and Housman, can also be - interestingly - your top producing employee. Interviewing 50K workers, in 11 different firms in their research, they discovered a variety of aspects and characteristics of 'toxic workers' some which you point out in this article. As those of us know, who've worked with this type of individual, they can easily cause major organizational cost, including customer loss, loss of employee morale, increased turnover to name a few negative outcomes of their toxic behavior.
In my own 30 years of management I've discovered not only can behavior of this individual negatively impact other employees, these individuals can also be unethical and prone to misconduct which can affect the entire company; also corroborated in Minor and Housman's report. I also discovered this toxic type of individual can creatively and verbally try to turn the situation around by blaming others and/or trying to - as they say - 'get on your good side'; in effect asking for forgiveness for their transgressions without specifically spelling that out.
Minor and Housman suggest you try to identify this type of individual during the interview and hiring process. Here's several of their characteristics to bear in mind - * They overly self confident; nothing is too difficult for them; * They are overly self-involved, usually putting themselves first in almost all situations; * Testing may show an inclination to break the rules to stay a high-producer or reach goals. In short, say Minor and Housman - and certainly in my own opinion - avoid them if you can.13/04/2017 #87 Anonymous#86 What about this idea? I have created a hive https://www.bebee.com/group/toxicity-at-work on which we could share all the related buzzes.
After sharing and reading them, we could both "iron out our experiences".
Of course, other bees are invited.
If you want to share a buzz but you have already done it in 3 hives, let me know and I will do. And vice-versa.
I look forward to your suggestions about the definition text for the hive13/04/2017 #86 Ali 🐝 Anani, Brand Ambassador @beBee#84 You bring a hugely important point dear @David Navarro López. Yes, I recall your post. I also wrote on this topic before. It would be interesting to compare what we wrote before with what we write on same topic again. I compared and I found that I tended to blame the employee more than the environment in which h/s was placed in. My invitation for a great discussion is to do similar comparisons and draw The Thoughts Path and how our ideas changed over time. I shall write one to iron out my experience. I am not ashamed to say loudly that I changed my thoughts and why. I think this shal be an interesting area to explore.13/04/2017 #84 Anonymous#70 I will, dear Ali.
BTW, toxic employees is a matter it has long time had my mind busy.
You might recall my buzz https://www.bebee.com/producer/@david-navarro-lopez/sacred-cows-the-ceo-s-bullies
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Comments05/04/2017 #2 Preston 🐝 Vander Ven#1 @David B. Grinberg I would answer this question with both. For example, people sometimes view Martin Lurther King Jr as a Natural born leader, and then you look at another great leader in history like Moses and he was not. Moses did not even want the position that God had assigned to him. Yet, give guidance and assistance from his brother Aaron, he slowly grew into the man he needed to be.
From my own life, I have strong character and skills, yet that is only because a long struggle I had as a young. I needed a lot of friends and other mentors not to give up on me, just to get me to the point where I believed in my-self. But, now that is part of my testimony that some people have told me help give me some of my leadership skills. I was not a born leader. I always associate, listen, and read from as many as I can. I now I can always grow. LEARN, DO, TEACH. It is a ongoing process.
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- 02/04/2017A well-written, targeted cover letter can be an asset to your application package. Unless the job opening expressly notes not to send a cover letter, take the time to create one. You never know when an employer will read it. Read on for more -Tips for Tightening Up Your Cover Letterwww.business2community.com Though the debate rages on regarding resume length, many people are in agreement that your cover letter should be short and sweet – no more than one page. There are always exceptions, but this is...