At Rackspace, we call our employees "Rackers." That's not a title or a label - it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Rackers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose - that's who we are. Our belief is rooted in our vision to be the world's greatest service company. Each and every one of us delivers on our vision through shared core values that guide us as we volunteer our best every day.
Lots of companies will rent you access to their raw computing infrastructure. But your cloud doesn't operate on infrastructure alone. It takes a wide variety of specialized engineering skills to architect and manage not only the infrastructure, but also the many complex tools and applications that run on top of it, including the latest data engines and ecommerce platforms. With other providers, that's your responsibility. But we do things differently at Rackspace.
We are the number one managed cloud company.
Everything we offer is managed. That's because we believe:
- Uptime and redundancy are shared responsibilities, rather than a burden for the customer alone.
- Economies of scale are nice—but economies of expertise are even more valuable. The highest performance and cost-efficiency come when you combine infrastructure with specialized expertise and the exceptional customer service that we call Fanatical Support®.
- Every customer should have easy access to engineers—by phone, chat, or email, 24x7x365—to help with planning, architecting, building, and operations.
Most big providers offer only multi-tenant public cloud. They argue that one size fits all. We disagree. We think you deserve the best fit for your unique IT needs, across multi-tenant and single-tenant platforms, in your data center or ours. That’s what you get from Rackspace, a leader in hybrid cloud solutions.
We back our managed cloud with an industry-leading 100% Network Uptime Guarantee. Our approach is designed to keep you up and running fast and lean—so you can focus on hiring only the engineers who will differentiate your business.